Could not complete your request because your file is not compatible with this verion of photoshop

Really need help on this one ...
I have been working on this psd for WEEKS and now this happens ... is there ANY way of opening it ??? Even if I could open it as a jpg and then turn that jpg into a working (editable) psd ??
Much thanks !

Sounds like the file has been corrupted. PS is very strict, and any little glitch, say in the Image's header will throw it off.
I would look into Opening the image in another program - one that can read PSD's. I use ThumbsPlus (shareware), but believe that the free IrfanView can do this too (plus probably a dozen other programs, as PSD is now an industry standard). For problem files, I just Open, and immediately do a Save_As, choosing the PSD format. I do not like to ever overwrite an original file - in case something goes very wrong. Usually that Open and Save_As will fix things. Many other programs are less sensitive to little things like a malformed header, and will then write a proper and complete header, that PS will now work with.
Good luck, and hope that the corruption is not too bad to allow the file to be Opened in one of those less-strict programs.
Hunt
PS - this works great with malformed headers in JPEG's, which is far more common, than issues with PSD's in my experiences.

Similar Messages

Could not complete your request because the file is not compatible with this version of photoshop

Hello,
I'm a beginner in PS. I was edit TIFF file in PS. Size of file is 21x89.1(22.6 MB). Then suddenly power - cuted. But after 5 min turn on PC and PS can't open my TIFF file.
Error is (could not complete your request because the file is not compatible with this version of photoshop)
What should I do, how I open this TIFF file? I realy need to open this file?
Please help me...
Regards, Suvd.S

Out of curiosity, were you actually saving the file at the moment the power cut off, or had you just saved it?
If not, I don't understand the reason the file should have become corrupted. If it was successfully saved on disk from the prior save operation, just shutting off the power on Photoshop would lose your current edits, but the file should still be intact.
-Noel

CS5: Could not complete your request because the file is not compatible with this version of Photosh

After several hours creating a PSD file in Photoshop CS5 I attempted to revert some changes and got this error "Could not complete your request because the file is not compatible with this version of Photoshop".
I closed the file and restarted Photoshop and still get this error.
I restarted the computer and still get this error. Now my hours of work are WASTED!
This file was created using Photoshop CS5 Extended and was never in any other software.
Details:
Mac Photoshop CS5 (12.0 running in 32 bit mode)
File had a video layer (h.264)
MaxBook Pro 2.8Ghz
OSX 10.6.3

I was able to open the file in Photoshop CS2 and all layers were intact. PS CS2 gave me the message: "A layer is corrupt and will be discarded." Turns out that was the video layer. The file itself was fine and I am again working on it in PS CS5.
Which leads me to ask: If a video layer gets corrupted why can't PS CS5 open it?
PS CS2 had no problem opening the file, it just flatteded the video layer - it even kept the current key frame.
Additional info: Just before the file went bad I made a level adjustment to the video layer and set a keyframe in the animation panel. Then I saved and got the error "Could not complete your request because the file is not compatible with this version of Photosh' in Photoshop Macintosh". Also the source H.264 video file appears to be fine, it's only a 5 second clip and it play fine in every app - even PS CS5.

Could not complete your request because the file is not compatible with this version of Photosho

I just tried to open a file that I had saved last night and I got the message:
"Could not complete your request because the file is not compatible with this version of Photoshop."
Normally I would just chalk it up to a corrupt file and redo the project but I've had this happen to me 5 or 6 times in the past two weeks. I dont know what to do!
Things I've tried that haven't work:
Opening in ImageReady and Gimp, changing file extention to .tiff, dropping into photoshop as smart object, opening in Illustrator, re-installing photoshop, deleting old actions/plug-ins that might glitch up the system.
I just started a new job and I'm working on a 2.5GHz Mac Mini (OSX ver. 10.7.4) with Photoshop CS6 (16-bit).
I am NOT saving over a server or anything like that.
I did NOT close photoshop too quickly last night.
I do NOT have any Nortan Anti-virus anything.
I've spend hours reading up on this and every fix that I've found doesn't work.
I've been using photoshop for YEARS and I've NEVER had this problem before.
Please HELP!

There is a problem with the latest update, Mac, and saving a PSD file. Apparently it may not open in CS6, but will open in other versions. They are working on patch.

Could not complete your request because the file was not found.

I use mac,when i update photoshop cs6 10.0.0 to 10.0.1
i try to open the photo(jpg),but the photoshop said
"Could not complete your request because the file was not found."
after that i have try other type file (png graphic,psd drawing) ,is work.
also i have try to uninstall the photoshop and install again,
it still have (...the file was not found.)problem.
does anyone know what happen to my photoshop?
thankyou!!!!

8-7-2014 updated
in these few days i have found kind of issue in this forums or other forums
i try to reset these 3 ways :
1- Library/Preferences
2- re-locate the plug ins
3- delete the (com.adobe.plist )<---some kind of this things
it's still not work...
but i have another issue,
in the photoshop file-->plug-ins file
inside is nothings ,it's a empty,is that good for this? or this is why i can't open jpg?
thanks!!

Error message: Could not complete your request because the file was not found.

Tonight tried to open images in Photoshop CC 2014. Could not open any. Received the message "Could not complete your request because the file was not found."
I installed latest updates yesterday. Today not working. Can anyone assist?

Well, then you do want your layered file back and the nice thing about Macs, Time Machine does keep hourly backups on your Mac. You should be able to enter Time Machine and restore that file.
I had hoped opening your file in another app might relase it so you could open it in PS.
Gene

Hi,when ı work on photoshop suddenly my computer restart but i have saved my project before restart.and when ı want to open my psd , photoshop alert me with this messagge ;Could not complete your request because the file is not compatible this version of

hi,when ı work on photoshop suddenly my computer restart but i have saved my project before restart.and when ı want to open my psd , photoshop alert me with this messagge ;Could not complete your request because the file is not compatible this version of photoshop ..ı tried all versions but cold not open again.there was a very ımportant work for two days.can you help me please?

tworules wrote:
…photoshop need a recovery or auto save system.
tworules,
You haven't mentioned the exact version of Photoshop you are running. As the always helpful and knowledgeable JJMack told you, new versions of Photoshop do have auto save and recovery when enabled in your Photoshop Preferences.
However, no auto recovery and/or autosave is a match for a defective machine. As suggested by Mr. Cox, you should do a thorough inspection of all your hardware ASAP.

Hi, photoshop crashed and the file I was previously working in on the same version says Could not complete your request because the file is not compatible with this version of Photoshop. I'll appreciate any help. Thank you.

hi, photoshop crashed and the file I was previously working in, on the same version of Photoshop says "Could not complete your request because the file is not compatible with this version of Photoshop." I'll appreciate any help. Thank you.

CR2 files from which Canon camera?
Supported cameras are listed here
Camera Raw plug-in | Supported cameras

"Could not complete your request because the file is not compatible with this verson of PS".

Hi,
I have adobe PS 2014, purchased about 1.5 months ago. Yesterday i saved my my file as psd, today i attempted to open my file only to recieve the following msg "Could not complete your request because the file is not compatible with this verson of PS". I do not have a later version of PS, this is all i have. Has anyone exp this before?
thanks in advance for any help
Ryan

This is the boilerplate text often used in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.
See:
http://kb2.adobe.com/cps/406/kb406793.html
Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.

PSD error: "Could not complete your request because the file is not compatible with this version of Photoshop"

Help needed, encountered this error while opening psd file.
the psd file is created in CS5, tried to open it in CS3 because it said "...the file is not compatible with this version of Photoshop", i got the same error message in CS5
tried to open it at Firework CS6 (got the idea from Re: Recovering Crashed PSD file) but it give me error message "Could not open the file. An internal error occured"
is there any way to recover the file?
it's for my mid-semester score
thank you in advance

Hi gener7,
i've uploaded the file and sent you the link
thank you very much for the help.

I have mac 10.9 version. Adobe photoshop Elements 12. I just got a new camera Nikon D4S. Photoshop elements will not upload/import my raw photos. i get a message that can not complete my request because the file appears to be from a camera model which

I have Mac version 10.9. Adobe elements 12. New camera Nikon D4s. I have uploaded DNG plug in 8.4. Tried to convert my raw photos and it still does not work. How can I upload raw photos taken with my Nikon D4S so that I can edit these photos?

How did you try to install ACR 8.8. The only way I know of that works with Elements is to use the Updates Choice on the Help menu.
There are two charts supplied by Adobe that explain your RAW dilemma. This one tells you what your camera needs: http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html This one tells you what version of software you need: http://helpx.adobe.com/x-productkb/global/camera-raw-compatible-applications.html
In your case, the Nikon D810 needs Adobe Camera Raw (ACR) 8.6 or Lightroom 5.6. (Congratulations on buying a new camera!)
To get to that level with Photoshop Elements, you will need to replace your Photoshop Elements 12 with version 13. Adobe caps ACR updates on version 12 at 8.5.
The most convenient way to get around it without spending any money is to use the FREE from Adobe DNG Converter. Download and install it from here for FREE: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5855&fileID=5890 Once it is installed you can convert your D810 raw files to an Adobe RAW version with the .DNG file extension that most, if not all, versions of the various Adobe software programs can use. That includes old versions of Photoshop, Elements and Lightroom. DNG converter can be used as the tool to move your files from your memory card to your computer, is efficient, will convert in batches and is completely lossless. There is no risk of any image quality degradation or RAW functionality.

Photoshop CS2: "file not compatible with this version of Photoshop" error

So, I've been working with Photoshop for almost 20 years now, and lately I've been getting this error message on occasion (but not on every file) when I go to open a file I worked on just yesterday: "Could not complete your request because the file is not compatible with this version of Photoshop." I just worked on it yesterday in Photoshop. The file was saved as a PSD, and when I attempt to open it through Painter IX, that program tells me that it's not a Photoshop document. Why can't I open this file anymore, and why is it giving me this error message when I don't have Norton AntiVirus installed, and my 'maximize PSD and PSB file compatibility' is set to 'always'??
Does anyone have an idea on how I can open my file? How can I get around this, and how do I prevent it from happening again?
OS: OSX 10.4.11
Photoshop CS2
Info:
Kind: Adobe Photoshop file
Size: 394.4MB
Created: December 13, 2007
Modified: Yesterday at 3:54 PM

This is the boilerplate text I use in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please
cease and desist immediately
in the event you are currently experiencing problems with one or more files.
Working across a network is not supported.
See:
http://www.adobe.com/support/techdocs/322391.html
Copy the
CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does
not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.

CS6 file "not compatible with this version of Photoshop"

We are using Adobe Creative Suit 6. Yesterday i've created a file, and today i cannot open it with any software. (Bridge shows the thumbnail but the file is corrupted.) I get the "Could not complete your request because the file is not compatible with this version of Photoshop" error. The file contains multiple layers, without any masks. Originally it was a NEF file (Nikon raw). I used vanishing point, because its an interior photo. (it doesnt relevant for the problem) I have an earlier version, where the vanishing points are defined, but the textures are missing. Main question is, how this can be??? I worked on that version for more than 2 hours. The file size is small, it's only 133.579.959 bytes (133 Mb). The image is 4288 x 2848 px, 240 DPI, RGB 8-Bit, Fogra39 ICC profile. The computer is up to date, nor the hw or the softwares are corrupted. The file saved locally, so it's not a network problem. I saved the document, and left the machine for about 15 minutes, then i went back, so the save had to be complete. (on SSD it took about a couple of secs) The biggest problem is, i have to work with a large amount of photos in Photoshop. But after this i have some bad feelings about this job. We have to create these PSD files both for ourselves and for our client for further use. (It's a huge furniture factory) The hardware has 16 gigs of RAM with an Intel i5 operating system Windows 8.1. Any ideas? (ps.: i didnt' find PSErrorlog.txt file) Oh i almost forgot. After installing CS6 my Adobe Acrobat Pro stopped working in about 2 weeks... So. The job is waiting, but we cannot wait for a long time, we gonna loose our biggest client because of a sw error?

You write this is not compatible with this version. Did you install all updates and did you update the camera raw too?

Error message: File is not compatible with this version of Photoshop

When I try and reopen a psd file I have created, I get the message "Could not complete your request because the file is not compatible with this version of Photoshop"
Used to get this on occasional files using CS2, have now started getting it on CS3 files. The only way to get round it is to redo the work!
Am using Photoshop CS3, V.10 on a G5, OSX 10.4.11. Which is connected to a PC network.

Ran into the same message on files created by one of our designers. His computer needed a "cleansing" to stop corrupting files. Files were actually being corrupted locally, so it wasn't only a server issue...at least in our case. One thing that we did that "sort of" worked...we transferred the file to a PC and ran a shareware utility that repairs PSDs (Advanced PSD Repair Software). It said it repaired the file successfully, BUT it separated the files into a couple of hundred individual documents. Each layer and layer mask was a separate file. I didn't see any setting to recover as a composed file so I guess this is just how it works. If your file is not heavily layered and complex, I guess this might work for you, but, like I told the designer, I ain't goin' in there and reconstructing your layers. =) I know this doesn't help if you don't have access to a PC with Photoshop loaded in it, but thought this might help some poor soul along the way. Good luck...

File is not compatible with this version of Photoshop.

I have seen several other posts with this same issue but have not been able to find/see any resolution. I am trying to open a .psd file and receive the error:
In case the image above does not display "Could not complete your request because the file is not compatible with this version of Photoshop."
Of course, this file is an "Approved Design" for a client and will take days to rebuild. All of the other files I worked on during the same time period are just fine.
I have tried:
     Deleting Preferences
     Clearing Preferences
     Setting to "Ignored EXIF profile tag"
My System Specs:
Intel XEON E345 @ 2.33GHz (Dual)
12.0 GB RAM
64-bit Windows 7
Photoshop is set to use 7780 MB for RAM (71%)
I have 4 disks assigned for scratch disk access and my OS drive is not the primary scratch drive, total of close to 500GB space for scratch.
PLEASE, please, please help!! I hope there is a way to repair/get this file open....

Generally speaking, Photoshop is not known to destroy files. The problem, as implied above, is more likely a basic problem with your computer.
You can check your Windows event logs to see if you find disk errors.
-Noel

Could not complete your request because your file is not compatible with this verion of photoshop

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