Could not connect to AIM possible workaround
I've been getting the "could not connect to AIM server busy" error message and had tried all the fixes I can find on here, trashing preferences, changing ports, connection speeds and nothing worked
After hours of messing about I have found a way I can now log in which anyone experiencing this error might want to try.
Go to your Buddy List and use the "disconnected" drop down box, select "edit status menu" , i deleted all the unneeded custom status messages and unchecked "remember custom messages.
I then went back to the Buddy List>disconnected drop down and selected "custom" which opens a small dialogue box, don't type anything in but whilst that is open go back to the Finder, ichat menu and drop down to "log into AIM" or command L that got me logged in for the first time in days!!. It doesn't work every time, I occasionally have to go to buddy List>edit status menu leave that open then >Finder >Ichat menu > log into AIM ( or command L) and that works.
Very very frustrating but at least I can get back on line.
I've only ever used ichat , fast user switching is enabled with set my status to office on switch, when I quit ichat and restart my status is "disconnected" and as soon as I restart I get the error message immediately it tries to log me in.
I use ichat infrequently ( only when I am working abroad) and never had the problem last time I used it in March, I've always kept the OS up to date so assume its caused by one of the updates since then. After 4 days use I'm now occasionally being able to get logged back in without going through the status change procedure ( not possible when I first started using it) but still cannot guarantee a log in using the method I described sometimes I have to do 3 or 4 status change drop down/log ins before it connects.
I'm connected via hotel internet connection so don't know what the router settings are.
Similar Messages
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Hi everybody,
I have been having a problem connecting to the AIM server for iChatAV for the past few days, and have read through the various discussion forums but I still cannot solve the problem. The full error is "Could not connect to AIM: The connection to the host was unexpectedly lost."
I have tried to change the firewall settings on the Netgear router, I have tried to connect directly using the Motorola modem, still nothing.
I also have my laptop with ichat installed which worked a couple of weeks back...this also fails, so this leads me to believe that it may be a network configuration problem that I have. The ISP assures me that this is not the case, and the Apple helpdesk are also stumped. Any ideas?
imac Mac OS X (10.4.3)
imac Mac OS X (10.4.3)
imac Mac OS X (10.4.3)Hi,
Apparently there has been a problem with .mac accounts and the link to the AIM Servers. This has caused some people problems with logging on to the AIM network.
One though occures to me at this stage. Does the password for your .mac account have more than 16 characters ?
If it does reduce to it to at the most 16. .mac can have over 20 characters to the password but AIM only allows 16 Max.
If this is not the problem go here http://www.apple.com/support/dotmac/ and report the problem.
Ralph -
Could not connect to AIM. Change port doesn't help !
I have been using ichat for about three months without any problems.
It is tonight (22/10/06) that I cannot login while I was able to connect to the server in this morning. Nothing has changed in my router configuration.
The error message is "Could not connect to AIM. The specified host cannot be located.
I did search the forum here. The suggested solution is to change ichat port to 443 or 5191. It does not work for me.
At first I thought the server was busy. But I changed my mind since my friend can login.
My internet connection works normally. Nothing seems broken.
Oh another thing is both my username before @mac and passwords is 9 characters.
Please help.
Macbook Mac OS X (10.4.7)Hi Omegaxxx,
At this stage I would try this.
Down load IPNetMonmitorX
It is free as a trail for a number of days.
Get it to do Port Scans on the UDP ports that iChat uses.
Do these one at a time for Ports 5060, 5190 and 5678 and then repeat for the group of twenty (16384-16403)
Now test it for TCP port Scans. (just port 5190 for AIM/@mac)
This will be the one to tell if the Login is working or not.
Repeat for any other port you have tried iChat to login with. (The AIM servers will allow login on almost any port: 443 is regarded as more secure as it is used for some Mail apps)
You will need to test to a specific IP address.
Use the ones listed by Ryan above.
If you are on a University or other large campus like a large business it may be that they have blocked the ports at a fairly local level.
If you opened the ports in your connection device with Port Forwarding and it is also using DHCP then check your computer is at the same IP that the Port Forwarding is pointing to.
9:23 PM Friday; September 22, 2006 -
Could not connect to AIM - Help
I have a .mac account and I set up a AIM account at home on my desktop. I tested out ichat with my laptop at a wireless Starbucks and my wife at home at it worked great. I am at Detroit now in a Marriot Hotel using their WIFI in the lobby and everytime I open ichat I get the message, "Could not connect to AIM" The connection to the host was unexpectedly lost. Any help would be appreciated.
Hi
Try logging on to AIM on port 443 rather than port 5190.
Go to IChat in the menu bar > Preferences > Accounts.
Log out of AIM and then use the Server Settings tab
Set the port to 443.
Log back in again.
Tony -
Could Not Connect To AIM error message-Phooey!
I am getting the Could Not Connect To AIM msg whenever i try to log on to ichat. My flatmate who has an account on this G4 powerbook, is not having the same problems...I've gone into his account and it's all up and running, but when i log back into mine, i get said message...
I have repaired permissions
Deleted prefs
Any other tips?
oh, I'm on latest versions of tiger and ichat.
Thanks!Are you using a .MAC account by chance? If so: Ryan M., "AIM working, .mac is not..." #15, 12:21pm Sep 16, 2005 CDT
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"Could not connect to Aim" Timeout
Could not connect to AIMThe connection could not be completed because it timed out. Try Again
I have tried again every couple of days for the last month. It never works.
Salient Details:
• I use a .mac account, and have double checked the password at www.mac.com.
• It used to work for me - I don't remember doing anything to mess it up.
• It doesn't work if the firewall is off.
• It doesn't work if the firewall is on with an iChatAV port (Name: Other) allowing TCP and UDP on 5060, 5190, 5297, 5298, and 5678
• I am using Qwest DSL with an Actiontec router, firewall security set to "low"
• I am not "port forwarding" those ports in my router - is that related?
• My full log follows:
[ ami ami>$ /Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7
2006-03-02 09:45:54.586 iChat[660] WARNING: _wrapRunLoopWithAutoreleasePoolHandler got kCFRunLoopExit, but there are no autorelease pools in the stack.
094556.321448 Loading hardware rules from hardwarerulesH264-G5.plist
094556.321592 Checking H264 hardware rules
094556.321743 Satisfied rule #3 (30:320x240)
094556.322415 setLocalUserName: Adam [email protected]
094556.348861 ### NEW STATE: to: VC_INIT, from: VC_INVALID
094556.350497 ### NEW STATE: to: VC_IDLE, from: VC_INIT
094556.350844 ++++++++ confStatusMapRemoveAll
094556.350984 ( ) -- mapUserIDToSecurityInfo cleared --
094556.351544 UPnP init passed
094556.352060 NATTraversal created
094556.352403 QT automatic setting = 1
094556.352557 Bandwidth based on QT prefs = 0
094556.360113 BWD: cache: 1821:34 too old
094556.360165 BWD: Launching thread to determine focus capability based on bandwidth.
094556.360488 QT automatic setting = 1
094556.360573 BWD: Using QuickTime value: 0
094556.360780 BWD bandwidth: 0 kbits up, 0 kbits down.
094556.361149 videoNetworkCapable: 0 -- 0 max participants.
094556.361284 audioNetworkCapable: 0 -- 0 max participants.
094556.361485 vcCapabilities returns: 0x00000007
094556.361540 VCCapAudio
094556.361995 VCCapVideo
094556.362367 VCCapMultiAudio
094556.747120 Send VCHardwareChanged: 1.
094556.748857 Received VCHardwareCapsChangeNotification
2006-03-02 09:45:56.751 iChat[660] Hardware Caps Dictionary: {
HasCamera = 1;
HasDV = 0;
HasMic = 1;
HasQ8 = 1;
Q8List = ({FirmwareVersion = 16973870; GUID = 2857630788509245; IrisState = 0; });
094556.751399 Found 1 cameras:
094556.751836 iSight - 2857630788509245
094556.752537 BWD: cache: 1821:34 too old
094556.753069 QT automatic setting = 1
094556.753437 BWD: Using QuickTime value: 0
094556.753741 BWD bandwidth: 0 kbits up, 0 kbits down.
094556.753993 videoNetworkCapable: 0 -- 0 max participants.
094556.754218 audioNetworkCapable: 0 -- 0 max participants.
094556.754518 vcCapabilities returns: 0x00000007
094556.754804 VCCapAudio
094556.755023 VCCapVideo
094556.755231 VCCapMultiAudio
094556.967600 BWD Configuration Data: bwdstart://snatmap.mac.com:16384
bwdcount:1
(16384/1)
094556.967801 Connect to bwd server:16384/1 from configuration file.
094557.109698 BWD_GetBandwidth: SendRequest (from :16387)
094557.360246 BWD_GetBandwidth: SendRequest (from :16387)
094557.610533 BWD_GetBandwidth: SendRequest (from :16387)
094557.860846 BWD_GetBandwidth: SendRequest (from :16387)
094558.111859 BWD_GetBandwidth: GotResponse
094558.111932 BWD_Get: signal failed
094558.112102 BWD GetBW failed.
094558.112247 GotBandwidth: 0/0 (up/down) @
094558.118785 BWD bandwidth: 0 kbits up, 0 kbits down.
094558.118866 videoNetworkCapable: 0 -- 0 max participants.
094558.118890 audioNetworkCapable: 0 -- 0 max participants.
094558.118922 Focus Capability (after BWD):
094558.118937 audioHardwareCapable = 1
094558.118952 maxAudioParticipantsBasedOnHardware = 9
094558.119027 audioNetworkCapable = 0
094558.119166 maxAudioParticipants = 0
094558.119205 canBeAudioMultipointParticipant = 1
094558.119245 videoHardwareCapable = 1
094558.119278 maxVideoParticipantsBasedOnHardware = 3
094558.119315 videoNetworkCapable = 0
094558.119348 maxVideoParticipants = 0
094558.119380 canBeVideoMultipointParticipant = 1
094558.119443 detectedUpstreamKbits = 0
094558.119482 detectedDownstreamKbits = 0
094558.119513 Sending VCCapabilitiesDidChangeNotification
094558.120516 BWD: cache: 1821:35 too old
094558.120770 QT automatic setting = 1
094558.120861 BWD: Using QuickTime value: 0
094558.120933 BWD bandwidth: 0 kbits up, 0 kbits down.
094558.121002 videoNetworkCapable: 0 -- 0 max participants.
094558.121054 audioNetworkCapable: 0 -- 0 max participants.
094558.286828 Lock: Util.c:528 waited on Camera.c:3256 for 165.616 ms
094558.286976 vcCapabilities returns: 0x00000007
094558.286997 VCCapAudio
094558.287011 VCCapVideo
094558.287128 VCCapMultiAudio
Any ideas?
Dual g5 Mac OS X (10.4.5)Hi Juneappal,
It doesn't work if the firewall is on with an iChatAV port (Name: Other) allowing TCP and UDP on 5060, 5190, 5297, 5298, and 5678
This misses some ports as well
TCP 5190 to log on to AIM
UDP 5190 to do certian text chats and send files and pics
UDP 5678 to send and recieve invite (A/V)
UDP 5060 to process those invites
UDP 16384-16403 to actually have the A/V chats.
TCP 5220, 5222, 5223 to do the Jabber stuff
TCP 5298 for Bnjour
UDP 5298 ditto
UDP 5297 and 5353 for Bonjour A/V cg=hats through a routing device.
Agree with the Quicktime setting that Defcom mentions
11:50 PM Thursday; March 2, 2006 -
Could not connect to AIM, connection to host lost
My family is having this issue intermittently on two laptops: MacBook Pro and my daughter's new Macbook. She is using a AIM account and I am using my .Mac account.
Very frustrating since we are using this to keep in touch as she starts college this fall.
The problem does not seem to be network consistent (tried different network locations, repair permissions, etc.)
Help!
(sorry for the cross post, but the other post was included in a thread that was marked as 'question answered')I'm kinda having a similar problem at my college, the AOL server will just disconnect me. I can be in the middle of a chat, or not, just all of a sudden my status goes to Disconnected. Sometimes I can reconnect immediately, other times it takes several trys os connecting and disconnecting before I can get it to get my buddy list. Also, sometimes I'll go online, but it won't pull my buddylist info, so I need to manually disconnect and reconnect so it can load my list. This is very annoying because it's done it MANY times when I'm talking to friends, and then I need to hurry to reconnect. It's not the internet connection because I'm using a etherneted MacBook Pro and can still load webpages or videos just fine as iChat is spazzing.
I've changed my port number to 443, so we'll see how this goes.
An help is greatly appreciated.
-Brian -
IChat Connection Alert says: Could not connect to AIM
Error continues: Your screen name has been suspended and cannot be used to log in.'
But I can log in to AIM (SM) with the same login name, so you would think if it was suspended i wouldnt be able to use it on the AIM application either? Is this just an Ichat issue?
I have restarted and still doesnt work. I may have used AIM like 3 years ago, but not recently, so i dont know why it would be suspended. Also, I added an AIM address in my address book but it doesnt have a link, it is just black text.
thanksHi ekr,
Welcome to the Apple Discussion Pages.
I think you are saying that a name you use in iChat does not seem to log in when using iChat but does when you use the AIM standalone application.
Adding a Screen name, whether it is an @mac or AIM name, to the AIM spot on your Me Card in the Address Book will only show as Text. It will not be a link to anywhere.
Try deleting com.apple.ichat.AIM.plist from /Users/(your account)/Library/Preferences and restarting iChat.
You may have to go through the Start Up Screens again.
Ralph -
Error message - could not connect to aim - too many attempts to login
Today when I tried to iChat, I got a message I haven't seen before. The error message reads "You have attempted to lgin too often in a short period of time. Wait a few minutes before trying to login again." I did notice my window continuing to try and login -- not sure why it wouldn't. I did install a new router yesterday and my internet works fine. Would this have some impact on iChat? Or are there certain settings I might need to change?
Hi,
If you are on 10.6.x did the port change stick ?
SSL tends to have to be On and the Enter key needs to be used to "Set" the port.
On the Netgear access the WNA set up page.
Turn Off the Port scan and DOS (Or SPI) and Disable the Ping Blocking.
(Apply/Save Settings)
9:12 PM Tuesday; May 4, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat" -
IChaT ALERT: could not connect...
I keep getting this error message when I try logging on to ichat:
Could not connect to AIM
The connection to the host was unexpectedly lost.
I have checked all of my proxy settings in firewall and have even tried my aim and .mac account. My bonjour chat seems to be working fine and other than this my internet connection is strong.
Is anyone else experiencing this? Anyone know a quick fix?Hi Wolfki!
You will probably get a better result from posting in the iChat forum:
http://discussions.apple.com/category.jspa?categoryID=139
where the iChat experts hang out! -
Can't not connect to AIM. "Auth:DbSendError"
I've been using Audium for a few weeks, but need to switch back to iChat for a video chat. I disconnected from Adium and launched iChat, however, when I try to connect, I get the error message, "Could not connect to AIM. Try again. The server message was Auth:DbSendError". I've restarted and still get the same error. I've tried connecting through Adium, but it keeps requesting my password. I've also tried connecting to AIM through iChat using a different account and am successful.
i use adium, but never had this problem. since 3 hours i have this prob.
"Could not connect to AIM. Try again. The server message was Auth:DbSendError"
pretty sure the apple service is down -
Suddenly my imessage and facetime stop working both for iphone4 and ipad, i tried possible online solutions but it didn't work. Message such as "could not connect, check your network connection" etc... Help please am getting frustrated here....
Have you tried re-booting your WiFi router ? It may seem OK on your PC, but a re-boot may help.
-
Hello, we have a Mac and an ipad, the Mac is working and wifi is on and the ipad's wifi is on too, but Ipad Safari can not open the page because it could not connect to the server, does any one know that?
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Hi, I'm using a Mac Pro here. I am trying to connect it with my NAS hard drive. But i could not connect to it because i have an ethernet which connects to the intranet in my company and Air Port for the internet and it could not detect the the ip address after i input the correct address on "Connect to Server" window. Please help! Urgent! Thanks
I did not say it is not possible.
I said if your company networks are monopolizing both ports, you should talk to them about what options are available.
Maybe you can get the company Intranet over wireless if you change some configuration items such as Subnet Mask.
Maybe you can get on the Internet over Ethernet.
You really need to ask them, and do not let them blow you off because you have a Mac. If they balk, ask them how it would be done on a PC (becasue it will be the same on a Mac). -
Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...
HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
EmilyEmily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???
Maybe you are looking for
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