Could not connect to AIM

Hi everybody,
I have been having a problem connecting to the AIM server for iChatAV for the past few days, and have read through the various discussion forums but I still cannot solve the problem. The full error is "Could not connect to AIM: The connection to the host was unexpectedly lost."
I have tried to change the firewall settings on the Netgear router, I have tried to connect directly using the Motorola modem, still nothing.
I also have my laptop with ichat installed which worked a couple of weeks back...this also fails, so this leads me to believe that it may be a network configuration problem that I have. The ISP assures me that this is not the case, and the Apple helpdesk are also stumped. Any ideas?
imac   Mac OS X (10.4.3)  
imac   Mac OS X (10.4.3)  
imac   Mac OS X (10.4.3)  

Hi,
Apparently there has been a problem with .mac accounts and the link to the AIM Servers. This has caused some people problems with logging on to the AIM network.
One though occures to me at this stage. Does the password for your .mac account have more than 16 characters ?
If it does reduce to it to at the most 16. .mac can have over 20 characters to the password but AIM only allows 16 Max.
If this is not the problem go here http://www.apple.com/support/dotmac/ and report the problem.
Ralph

Similar Messages

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    I have been using ichat for about three months without any problems.
    It is tonight (22/10/06) that I cannot login while I was able to connect to the server in this morning. Nothing has changed in my router configuration.
    The error message is "Could not connect to AIM. The specified host cannot be located.
    I did search the forum here. The suggested solution is to change ichat port to 443 or 5191. It does not work for me.
    At first I thought the server was busy. But I changed my mind since my friend can login.
    My internet connection works normally. Nothing seems broken.
    Oh another thing is both my username before @mac and passwords is 9 characters.
    Please help.
    Macbook   Mac OS X (10.4.7)  

    Hi Omegaxxx,
    At this stage I would try this.
    Down load IPNetMonmitorX
    It is free as a trail for a number of days.
    Get it to do Port Scans on the UDP ports that iChat uses.
    Do these one at a time for Ports 5060, 5190 and 5678 and then repeat for the group of twenty (16384-16403)
    Now test it for TCP port Scans. (just port 5190 for AIM/@mac)
    This will be the one to tell if the Login is working or not.
    Repeat for any other port you have tried iChat to login with. (The AIM servers will allow login on almost any port: 443 is regarded as more secure as it is used for some Mail apps)
    You will need to test to a specific IP address.
    Use the ones listed by Ryan above.
    If you are on a University or other large campus like a large business it may be that they have blocked the ports at a fairly local level.
    If you opened the ports in your connection device with Port Forwarding and it is also using DHCP then check your computer is at the same IP that the Port Forwarding is pointing to.
    9:23 PM Friday; September 22, 2006

  • Could not connect to AIM - Help

    I have a .mac account and I set up a AIM account at home on my desktop. I tested out ichat with my laptop at a wireless Starbucks and my wife at home at it worked great. I am at Detroit now in a Marriot Hotel using their WIFI in the lobby and everytime I open ichat I get the message, "Could not connect to AIM" The connection to the host was unexpectedly lost. Any help would be appreciated.

    Hi
    Try logging on to AIM on port 443 rather than port 5190.
    Go to IChat in the menu bar > Preferences > Accounts.
    Log out of AIM and then use the Server Settings tab
    Set the port to 443.
    Log back in again.
    Tony

  • Could not connect to AIM possible workaround

    I've been getting the "could not connect to AIM server busy" error message and had tried all the fixes I can find on here, trashing preferences, changing ports, connection speeds and nothing worked
    After hours of messing about I have found a way I can now log in which anyone experiencing this error might want to try.
    Go to your Buddy List and use the "disconnected" drop down box, select "edit status menu" , i deleted all the unneeded custom status messages and unchecked "remember custom messages.
    I then went back to the Buddy List>disconnected drop down and selected "custom" which opens a small dialogue box, don't type anything in but whilst that is open go back to the Finder, ichat menu and drop down to "log into AIM" or command L that got me logged in for the first time in days!!. It doesn't work every time, I occasionally have to go to buddy List>edit status menu leave that open then >Finder >Ichat menu > log into AIM ( or command L) and that works.
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    I've only ever used ichat , fast user switching is enabled with set my status to office on switch, when I quit ichat and restart my status is "disconnected" and as soon as I restart I get the error message immediately it tries to log me in.
    I use ichat infrequently ( only when I am working abroad) and never had the problem last time I used it in March, I've always kept the OS up to date so assume its caused by one of the updates since then. After 4 days use I'm now occasionally being able to get logged back in without going through the status change procedure ( not possible when I first started using it) but still cannot guarantee a log in using the method I described sometimes I have to do 3 or 4 status change drop down/log ins before it connects.
    I'm connected via hotel internet connection so don't know what the router settings are.

  • Could Not Connect To AIM error message-Phooey!

    I am getting the Could Not Connect To AIM msg whenever i try to log on to ichat. My flatmate who has an account on this G4 powerbook, is not having the same problems...I've gone into his account and it's all up and running, but when i log back into mine, i get said message...
    I have repaired permissions
    Deleted prefs
    Any other tips?
    oh, I'm on latest versions of tiger and ichat.
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    Are you using a .MAC account by chance? If so: Ryan M., "AIM working, .mac is not..." #15, 12:21pm Sep 16, 2005 CDT

  • "Could not connect to Aim" Timeout

    Could not connect to AIMThe connection could not be completed because it timed out. Try Again
    I have tried again every couple of days for the last month. It never works.
    Salient Details:
    • I use a .mac account, and have double checked the password at www.mac.com.
    • It used to work for me - I don't remember doing anything to mess it up.
    • It doesn't work if the firewall is off.
    • It doesn't work if the firewall is on with an iChatAV port (Name: Other) allowing TCP and UDP on 5060, 5190, 5297, 5298, and 5678
    • I am using Qwest DSL with an Actiontec router, firewall security set to "low"
    • I am not "port forwarding" those ports in my router - is that related?
    • My full log follows:
    [ ami ami>$ /Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7
    2006-03-02 09:45:54.586 iChat[660] WARNING: _wrapRunLoopWithAutoreleasePoolHandler got kCFRunLoopExit, but there are no autorelease pools in the stack.
    094556.321448 Loading hardware rules from hardwarerulesH264-G5.plist
    094556.321592 Checking H264 hardware rules
    094556.321743 Satisfied rule #3 (30:320x240)
    094556.322415 setLocalUserName: Adam [email protected]
    094556.348861 ### NEW STATE: to: VC_INIT, from: VC_INVALID
    094556.350497 ### NEW STATE: to: VC_IDLE, from: VC_INIT
    094556.350844 ++++++++ confStatusMapRemoveAll
    094556.350984 ( ) -- mapUserIDToSecurityInfo cleared --
    094556.351544 UPnP init passed
    094556.352060 NATTraversal created
    094556.352403 QT automatic setting = 1
    094556.352557 Bandwidth based on QT prefs = 0
    094556.360113 BWD: cache: 1821:34 too old
    094556.360165 BWD: Launching thread to determine focus capability based on bandwidth.
    094556.360488 QT automatic setting = 1
    094556.360573 BWD: Using QuickTime value: 0
    094556.360780 BWD bandwidth: 0 kbits up, 0 kbits down.
    094556.361149 videoNetworkCapable: 0 -- 0 max participants.
    094556.361284 audioNetworkCapable: 0 -- 0 max participants.
    094556.361485 vcCapabilities returns: 0x00000007
    094556.361540 VCCapAudio
    094556.361995 VCCapVideo
    094556.362367 VCCapMultiAudio
    094556.747120 Send VCHardwareChanged: 1.
    094556.748857 Received VCHardwareCapsChangeNotification
    2006-03-02 09:45:56.751 iChat[660] Hardware Caps Dictionary: {
    HasCamera = 1;
    HasDV = 0;
    HasMic = 1;
    HasQ8 = 1;
    Q8List = ({FirmwareVersion = 16973870; GUID = 2857630788509245; IrisState = 0; });
    094556.751399 Found 1 cameras:
    094556.751836 iSight - 2857630788509245
    094556.752537 BWD: cache: 1821:34 too old
    094556.753069 QT automatic setting = 1
    094556.753437 BWD: Using QuickTime value: 0
    094556.753741 BWD bandwidth: 0 kbits up, 0 kbits down.
    094556.753993 videoNetworkCapable: 0 -- 0 max participants.
    094556.754218 audioNetworkCapable: 0 -- 0 max participants.
    094556.754518 vcCapabilities returns: 0x00000007
    094556.754804 VCCapAudio
    094556.755023 VCCapVideo
    094556.755231 VCCapMultiAudio
    094556.967600 BWD Configuration Data: bwdstart://snatmap.mac.com:16384
    bwdcount:1
    (16384/1)
    094556.967801 Connect to bwd server:16384/1 from configuration file.
    094557.109698 BWD_GetBandwidth: SendRequest (from :16387)
    094557.360246 BWD_GetBandwidth: SendRequest (from :16387)
    094557.610533 BWD_GetBandwidth: SendRequest (from :16387)
    094557.860846 BWD_GetBandwidth: SendRequest (from :16387)
    094558.111859 BWD_GetBandwidth: GotResponse
    094558.111932 BWD_Get: signal failed
    094558.112102 BWD GetBW failed.
    094558.112247 GotBandwidth: 0/0 (up/down) @
    094558.118785 BWD bandwidth: 0 kbits up, 0 kbits down.
    094558.118866 videoNetworkCapable: 0 -- 0 max participants.
    094558.118890 audioNetworkCapable: 0 -- 0 max participants.
    094558.118922 Focus Capability (after BWD):
    094558.118937 audioHardwareCapable = 1
    094558.118952 maxAudioParticipantsBasedOnHardware = 9
    094558.119027 audioNetworkCapable = 0
    094558.119166 maxAudioParticipants = 0
    094558.119205 canBeAudioMultipointParticipant = 1
    094558.119245 videoHardwareCapable = 1
    094558.119278 maxVideoParticipantsBasedOnHardware = 3
    094558.119315 videoNetworkCapable = 0
    094558.119348 maxVideoParticipants = 0
    094558.119380 canBeVideoMultipointParticipant = 1
    094558.119443 detectedUpstreamKbits = 0
    094558.119482 detectedDownstreamKbits = 0
    094558.119513 Sending VCCapabilitiesDidChangeNotification
    094558.120516 BWD: cache: 1821:35 too old
    094558.120770 QT automatic setting = 1
    094558.120861 BWD: Using QuickTime value: 0
    094558.120933 BWD bandwidth: 0 kbits up, 0 kbits down.
    094558.121002 videoNetworkCapable: 0 -- 0 max participants.
    094558.121054 audioNetworkCapable: 0 -- 0 max participants.
    094558.286828 Lock: Util.c:528 waited on Camera.c:3256 for 165.616 ms
    094558.286976 vcCapabilities returns: 0x00000007
    094558.286997 VCCapAudio
    094558.287011 VCCapVideo
    094558.287128 VCCapMultiAudio
    Any ideas?
    Dual g5   Mac OS X (10.4.5)  

    Hi Juneappal,
    It doesn't work if the firewall is on with an iChatAV port (Name: Other) allowing TCP and UDP on 5060, 5190, 5297, 5298, and 5678
    This misses some ports as well
    TCP 5190 to log on to AIM
    UDP 5190 to do certian text chats and send files and pics
    UDP 5678 to send and recieve invite (A/V)
    UDP 5060 to process those invites
    UDP 16384-16403 to actually have the A/V chats.
    TCP 5220, 5222, 5223 to do the Jabber stuff
    TCP 5298 for Bnjour
    UDP 5298 ditto
    UDP 5297 and 5353 for Bonjour A/V cg=hats through a routing device.
    Agree with the Quicktime setting that Defcom mentions
    11:50 PM Thursday; March 2, 2006

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      Capacity:           209.7 MB (209,715,200 bytes)
      BSD Name:         disk0s1
      Content:            EFI
    disk0s2:
      Capacity:           511.25 GB (511,250,432,000 bytes)
      BSD Name:         disk0s2
      Content:            Apple_CoreStorage
    Recovery HD:
      Capacity:           650 MB (650,002,432 bytes)
      BSD Name:         disk0s3
      Content:            Apple_Boot
      Volume UUID:   600737FB-7A29-3BAE-859E-CBFE2E90C39A
    <Edited by Host>

    This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
    I live in Europe ,So Be persistent and don't give up !  Aug. 2013

  • When trying to sync my iPad I am getting a message stating " iTunes could not connect to the iPad "iPad" because an error occurred while reading the device

    When trying to sync my iPad I am getting a message stating that iTunes could not connect to the iPad "iPad " because an error occurred while reading from the device

    Hi Centreless,
    If you have difficulty with your iPad not being able to connect to iTunes in order to sync, you may want to try the troubleshooting steps in this article -
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