Could not connect to db using connectring from the server as different user

Oracle Binary is installed under "oracle" user. if we login using different os user, we could not connect using connectr string.
we set all env variables including TNS_ADMIN.
tnsping fails with "TNS-03505: Failed to resolve name"

Version: 11gR1
Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - 64bit Production
PL/SQL Release 11.1.0.7.0 - Production
CORE     11.1.0.7.0     Production
TNS for Linux: Version 11.1.0.7.0 - Production
NLSRTL Version 11.1.0.7.0 - Production
There is not problem in the tnsnames configuration. Because if I login as oracle then I can connect to the db using connectring. Developers are not able to connect from the server(Developer have unix account because they are loading data from sql*loader).

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    The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
    In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
    Argh!

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