Could not connect to my portal application on the server

Hi,
I really need someone help me on the following problem.
I have developed a portal application on my test server (Window 2000 server) using Oracle 817 EE and Oracle 9iAs 10221. It had wroked fine for months until yesterday. Yesterday, I treid to conect to my portal application like before using url(e.g.http://myserver/pls/portal30), but I could not connect to my portal application. The error message that I got from the browser(IE5) is:
The page cannot be displayed
Cannot find server or DNS Error
Internet Explorer
But, I think that I can connect to the OracleiSuiteHttpServer by using the following url:
http://myserver/
becasue I can open the httpserver page by using the above url.
Your help would be higly appreciated!
Jeffrey

Version: 11gR1
Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - 64bit Production
PL/SQL Release 11.1.0.7.0 - Production
CORE 11.1.0.7.0 Production
TNS for Linux: Version 11.1.0.7.0 - Production
NLSRTL Version 11.1.0.7.0 - Production
There is not problem in the tnsnames configuration. Because if I login as oracle then I can connect to the db using connectring. Developers are not able to connect from the server(Developer have unix account because they are loading data from sql*loader).

Similar Messages

Could not connect to db using connectring from the server as different user

Oracle Binary is installed under "oracle" user. if we login using different os user, we could not connect using connectr string.
we set all env variables including TNS_ADMIN.
tnsping fails with "TNS-03505: Failed to resolve name"

Version: 11gR1
Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - 64bit Production
PL/SQL Release 11.1.0.7.0 - Production
CORE 11.1.0.7.0 Production
TNS for Linux: Version 11.1.0.7.0 - Production
NLSRTL Version 11.1.0.7.0 - Production
There is not problem in the tnsnames configuration. Because if I login as oracle then I can connect to the db using connectring. Developers are not able to connect from the server(Developer have unix account because they are loading data from sql*loader).

After installed the Lion, my Mac could not connect to internet. At least the my apple Mac turn on second time, then it would connect to the network. Who can tell how to fix it? Thanks!

Since my iMac OSX have installed the Lion last week, my iMac could not connect to the internet in the first turn on, and at least I turn off the computer, and turn it on again, then there is not problem to connect to the internet. So, it take much time to access to network.
Today I called apple store to fix the problem. They rebooted my system with their distance control.By that time, it seems work. But after couple hours later, I turn on my iMac, there is not connection to the network again. I hope someone could help me to solve that problem. Thanks!

I think I would call them back to follow up. As far as they know, everything is fine. But if you call back they can continue from where they were. They usually give a case number either over the phone the first time you called, or in an email later.

Could not connect to internet even when my cellular data is ON. Have tried the steps mentioned in "trouble shooting cellular data" but still the same issue exists. Can anyone please help me out

I am unable to connect to internet on My iphone 5. I have turned on Cellular data and also 3G but still could not connect.
I have also tried the steps mentioned for touble shooting cellular data, restarted my phone, turned on airplane mode and turned off. removed my sim and inserted back. Still internet connection in not getting connected.
Please can anyone help me out from this issue.
Regards,
Josh

Do you have voice service? If you have voice service but just no cellular data service, I would suggest calling your carrier as you may just have an improperly provisioned account with them, or a bum SIM card.

I can't connect to the router in my home. Things were working fine as usual - I attended school and connected to their WiFi network as usual. When I returned home I could not connect to my own home router. The Ipad seeks the network but nothing happens

I can't connect to the router in my home. The Ipad seeks the network but nothing happens. I went to school and connected to their WiFi network as usual with no problems. When I returned home I could not connect to my home router. The Ipad seeks the router number but nothing happens. I rebooted the Ipad a few times in the school. The numbers identifying the router, etc. on my Ipad no longer appear there.
TThe Ipad guide says to connect to the WiFi use setup but I can't find the setup program in the Ipad.
I reset the network settings to the factory defaults but this doesn't fix the problem.
What can I do to reconnect to my home router?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Itunes could not connect to iphone timed out

after connecting
phone to iTunes I get this
itunes could not connect to iphone timed out

Hello lawrenceledesma,
The article linked below details a number of steps that can help resolve this error.
iTunes: Resolve USB-related alerts
http://support.apple.com/kb/TS5254
Cheers,
Allen

Could not connect to a site which doesnt exist anymore (SCCM 2012)

Hi,
     I am running my SCCM in a hyper-V virtual environment and I
could no longer connect to a site (for eg. abc.def.com) when I start my Configuration Manager Console .
     Firstly, when I previously configured SCCM during the installation process, I configured it to join a forest, which I created, called (for eg. abc.def.com). This computer is a domain controller. 'abc.def.com' does
not have Internet connection.
     I had some network problems and due to some project changes, I have to remove abc.def.com and
connect to another network which has Internet access because I want to use Windows Intune too. So, now when I start my ConfigMgr, I naturally could not connect to 'abc.def.com'.
     The question now is: "what do I have to do now to allow me to use my SCCM again?"
Thanks.

"I have to remove abc.def.com and connect to another network"
It is very obvious that you cannot connect to the previous network. You could have added another network adapter in your hyper-v for internet connectivity. If you have changed the domain then you need to install a new domain controller and install SCCM from
scratch.
Prajwal Desai, http://prajwaldesai.com

The ITS could not connect to the Web Application Server or the R/3 System

Hi Gurus
we are in the process of insalling ITS 6.20 (ITS version is 620010318381 ( itsWindowsX64_31-200001681, R/3 4.7 200)
Actually we installed it for dev/qas server with connectin mode property as "Connect to SAP system Using Applicatin Server" these are working fine for webgui!
and the same thing i installed for Production as connection mode property as " Connect to SAP System Using message Server" (hostname/IP, port as 3600 (as instance number is 00) here in the production evnironment we have 2 app servers. The installation got successful but i am not getting the log on screen through the link: http://10.3.3.175:81/scripts/wgate/webgui!
the error message is :
Connect Error
The ITS could not connect to the Web Application Server or the R/3 System
any help please
Thanks in advance

Hello Balaji,
Check the global.srvc file for errors in the R/3 system information. The ITS uses the following to connect to your system:
~appserver
~routestring
~systemname
~systemnumber
~logingroup
~messageserver
Which parameters are used depend on how you are connecting (logon group, route string, etc.)
Edgar

ITS could not connect to the Web Application Server or the R/3 System

ITS 6.20 on a single host on a WinXP test machine, connecting to R3 4.6C.
The webgui <u>was</u> working, but a test application created in the WebStudio would not work.
Now it's the other way around, the test application works fine, but the webgui fails with a "The ITS could not connect to the Web Application Server or the R/3 System."
I have not managed to get ../scripts/wgate/admin/! to work either.
Is it possible to have both the webgui and WebStudio created applications, working on the same ITS installation?
If yes, any ideas how?
Many thanks
Tim

Hi Tim,
You have to check the connection data in the relevant service file e.g.
~systemname
~messageserver
~logingroup
~appserver
~systemnumber
~routestring
~connectstring
If the Agate doesn't run you would see an ITS 500 error in the browser.
Thanks and regards,
Dieter

Could Not Connect to Security Token Service Application

Receiving the following:
Get-SPSite : Could not connect to http://localhost:32843/SecurityTokenServiceApplication/securitytoken.svc. TCP error code 10061: No connection could be made
I have validated the site and app pool exist and are running... however, browsing to the url returns a 404 page. This is happening on 2/4 servers in my farm.
I have removed SharePoint and Web Server/Application Server Role from each server and re-installed SP to no avail... next step is re-image but thought I would check the blog-o-sphere first...
- Rick

any anti virus on the servers?
is there any details about the error after connection could be made?
also have a look: http://blogs.technet.com/b/sykhad-msft/archive/2012/02/25/sharepoint-2010-nailing-the-error-quot-the-security-token-service-is-unavailable-quot.aspx
Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog

"The PowerPivot service application could not connect to the Analysis Services instance"

Hi
I am baffled by this one. I have a PowerShell script I have built up to install PowerPivot, which I have put together by reading various blogs and by picking apart the scripts that come with the PowerPivot installer.
However, once I have built the service app and installed/activated the solutions and features, I get the error "The PowerPivot service application could not connect to the Analysis Services instance" when trying to use it. I can't find any
more detailed messages, even with verbose logging turned on. SSAS\PowerPivot is of course installed and connected to Excel as it should be.
I have tried running the PowerPivot for SharePoint validation tool and it doesn't find anything.
If I install PowerPivot using the PowerPivot for SharePoint installer, then delete the service app and rerun my scripts, everything then works fine.
So there is something the installer is doing that I am not, but I cannot for the life of me figure out what it is. I though it might be permission related, but the official installer installs the service under the farm account, not my BI service account.
Ahaa, I thought, but when I then reinstall the service myself with my scripts, using my BI service account, the service app then works, so I don't think it can be permission related.
Doing a Google search on that message pulls up only one old post (repeated a few times), which talks about using a domain account for the SSAS instance instead of a Local System account - I am using the same domain service account for SSAS, Excel and
PowerPivot already, so that doesn't help me much.
Does anyone have any ideas for me or suggestions on how I might proceed?
Andrew vR

Did you run the "Run PowerPivot for SharePoint Configuration Tool" after installing PowerPivot and did that work okay?
Kind regards,
Margriet Bruggeman
Lois & Clark IT Services
web site: http://www.loisandclark.eu
blog: http://www.sharepointdragons.com

Error " Could not connect to SAP R/3 system"

HI:
We have been having some problems with our portal lately and most recently the error that we get is "Could not Connect to SAP R/3 "
The system landscape settings have not been changed.
Thanks for your responses.
Rachel

When I log into the portal and launch the MSS iviews I get the error ( Could not Connect to SAP R/3).
Similarly when I launch ESS I get the following error:
I see that it is lost connection with our SAP R/3 HR system. And system parameters that are available now
are just SAP BW, SEM and CRM..
So looks like we need to re-establish the connection..(?)
Portal Runtime Error
An exception occurred while processing a request for :
iView : N/A
Component Name : N/A
System 'pcd:portal_content/wwy.KeyStone/com.nrx.pct.vip.systems.sapr3' alias 'SAP_R3_HumanResources' not found. Please check the system object and the alias..
See the details for the exception ID in the log file
com.sap.portal.appintegrator.sap.IAC::IAC/SSOLayer
Parameter Dump
ApplicationParameter
ClassName com.sapportals.portal.appintegrator.layer.SingleSignOnLayer
CodeLink com.sap.portal.appintegrator.sap.bwc.IAC
DebugMode false
DebugMode.default false
DebugMode.type select[false,true]
ExportParameters Authentication, LogonUser, RequestMethod
ForcedRequestLanguage
IAC PP_MY_Profilematchup
MandatoryParameters System, IAC
NavPathUpdate false
NextLayer IAC/ConnectionLayer
OptionalParameters ApplicationParameter, DebugMode
SSO2Template
System SAP_R3_HumanResources
System.type lookup:com.sapportals.portal.appintegrator.lookup.SystemLookup
TopLayer IAC/SSOLayer
UserMappingTemplate login=<MappedUser>&password=<MappedPassword>&~mysapcomusesso2cookie=0
Wizard.MandatoryParameters System, IAC
Wizard.OptionalParameters ApplicationParameter
X509Template
buildTree false
com.sap.portal.reserved.iview.IsolationMode URL
com.sap.portal.reserved.iview.WizardURL pcd:portal_content/com.sap.pct/admin.templates/iviews/editors/com.sap.portal.defaultIViewWizard
com.sap.portal.appintegrator.sap.IAC::IAC/SSOLayer
MandatoryParameters
System   SAP_BW SAP_BW_Q22 SAP_BW_SAND SAP_CRM SAP_CRM_SAND SAP_SEM
Internet Application Component (IAC)
OptionalParameters
Application Parameters
DebugMode No Yes

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

Help, Itunes could not connect to the itunes store

I has face a problem with my itunes could not connect to the itunes store. i also have check all my network but it is no problem. when i click itunes store it keep saying this.
and i check my Run Diagnostics
Microsoft Windows 7 x64 Business Edition (Build 7600)
Dell Inc. Inspiron N4030
iTunes 12.0.1.26
QuickTime not available
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 767413B00E7F61F0
Current user is not an administrator.
The current local date and time is 2014-10-20 21:05:25.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {6DACA3FB-08FB-406B-9DEF-B120E4EC1A8D}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {C5A96BD2-6F22-4F48-8738-8B89AA57E4FE}
Description: Broadcom 802.11n Network Adapter
IP Address: 192.168.0.107
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Oct 20 20:45:31 2014
Lease Expires: Mon Oct 27 20:45:31 2014
DNS Servers: 192.168.0.1
Adapter Name: {00E7D934-9FAC-47B7-BA8F-F93268EC0835}
Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Connection attempt to Apple web site was successful.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2014-03-02 01:47:44.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TSSTcorp DVD+-RW TS-L633C, Rev DW50
Drive is empty.
**** Device Connectivity Tests ****
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 4S running firmware version 7.1.1
Serial Number: C39GK8KPDTDM
iPad mini (Retina) (Wi-Fi) running firmware version 7.0.4
Serial Number: DQVLTUWBFCM8
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
so what should i do ?

Hey Bryan3623,
Thanks for the question. I understand that you are experiencing issues connecting to the iTunes Store. The following resources provide some great troubleshooting for this symptom:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks,
Matt M.

ITunes Gift Card and now "iTunes could not connect to the iTunes Store."

My wife was using my computer yesterday and was entering in a gift card number that I gave her. Well, the card had a number missing or something and she tried all types of combinations. After some time she showed me an error (-50 if I recall) and since then I get "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."
It had been working for weeks. So now, I tried a few other applications to get some more information and I found this:
Failed 'authorizeMachine':null
So, can someone tell me what to do, or remove my MAC address from Apple's iTunes store anti-scripting program
Please email me with a resolution.
Nicolas

Me too. I upgraded to 7.02 iTunes. It hasn't happened before till the new upgrade. I'm using Windows 2000. I even renamed My Music, iTunes and iPod to "Old" and reinstalled the disc that came with my iPod Nano. It still will not connect. Make sure your Firewall is not being used while trying to connect. Or your ISP is probably prohibiting use to iTunes Music Store. Maybe a Anti-Virus Software program.
If Apple is trying to fix their bugs due to the new upgrade the are giving, they need to give free music for the inconvenience of their customers not being able to connect. My internet connection is active. My husband is a network guru and even he is surprised it doesn't work. Maybe my Hughes.net ISP is prohibiting use. We are trying everything.
Good Luck to everyone. If you find a solution that works, please email me. Thank you.

Could not connect to my portal application on the server

Similar Messages

Maybe you are looking for