Could not connect to the iTunes store (5002)

I am having this problem on my ipod touch, apple tv, and macbook for over a couple days now, anyone else having this problem?

Hello ricokoch,
When having iTunes Store connectivity issues, the following articles provide the best solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

Similar Messages

  • ITunes RADIO is not working.  "iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again." Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so -  iTu

    iTunes RADIO is not working.
    “iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again.” Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so …
    iTunes STORE not “connectable” with my otherwise perfectly-working internet connection, viable, up and running for all other uses.
    Simply put, firstly, I can't connect to the internet when I click on Radio.  People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
    Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
    Also, thirdly, my old playlist of 20 or so internet radio stations in the Ambient category STILL PLAYS !
    Then fourth, I installed the latest available version of QuickTime Player 7.app Version 7.6.6 but it didn’t solve the problem either. I had QuickTime Player.app Version 10.2, but substituted what Apple website said was the latest, LOWER NUMBERED QuickTime Player version of 7.6.6
    Fifth, I can't connect to iTunes store no matter what I do or what user group's advice I try. So I can’t buy or download anything from iTunes. Bad for business.
    Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
    Solve this problem of yours ASAP for us, your numerous disgruntled, dissatisfied customers of iTunes. You can do better, should, and really –in all fairness- must.
    ===============================================================
    NOTE:  no password for iTunes exists in my Keychain. Is this a problem?
    Apple ACCOUNT ID, and iTunes ID password, works but not to access iTunes with my healthy internet connection.
    Apple store id It works via direct internet connetion but not through iTunes.  Very strange.
    ===============================================================
    FYI, Hardware Overview:
      Model Name:                       MacBook Pro
      Model Identifier:                 MacBookPro8,2
      Processor Name:               Intel Core i7
      Processor Speed:               2 GHz
      Number of Processors:    1
      Total Number of Cores:    4
      L2 Cache (per Core):         256 KB
      L3 Cache:                            6 MB
      Memory:                              16 GB
      Boot ROM Version:            MBP81.0047.B27
      SMC Version (system):      1.69f4
      Serial Number (system):   C0*******F8V
      Sudden Motion Sensor:
      State:   Disabled
    Intel 6 Series Chipset:
      Vendor: Intel
      Product:            6 Series Chipset
      Link Speed:       6 Gigabit
      Negotiated Link Speed:           6 Gigabit
      Description:      AHCI Version 1.30 Supported
    M4-CT512M4SSD2:
      Capacity:           512.11 GB (512,110,190,592 bytes)
      Model: M4-CT512M4SSD2                         
      Revision:           040H   
      Serial Number: 0000000012330912E75A
      Native Command Queuing:    Yes
      Queue Depth:   32
      Removable Media:        No
      Detachable Drive:        No
      BSD Name:         disk0
      Medium Type:      Solid State
      TRIM Support:     Yes
      Partition Map Type:     GPT (GUID Partition Table)
      S.M.A.R.T. status:         Verified
      Volumes:
    disk0s1:
      Capacity:           209.7 MB (209,715,200 bytes)
      BSD Name:         disk0s1
      Content:            EFI
    disk0s2:
      Capacity:           511.25 GB (511,250,432,000 bytes)
      BSD Name:         disk0s2
      Content:            Apple_CoreStorage
    Recovery HD:
      Capacity:           650 MB (650,002,432 bytes)
      BSD Name:         disk0s3
      Content:            Apple_Boot
      Volume UUID:   600737FB-7A29-3BAE-859E-CBFE2E90C39A
    <Edited by Host>

    This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
    I live in Europe ,So Be persistent and don't give up !  Aug. 2013

  • Help, Itunes could not connect to the itunes store

    I has face a problem with my itunes could not connect to the itunes store. i also have check all my network but it is no problem. when i click itunes store it keep saying this.
    and i check my Run Diagnostics
    Microsoft Windows 7 x64 Business Edition (Build 7600)
    Dell Inc. Inspiron N4030
    iTunes 12.0.1.26
    QuickTime not available
    FairPlay 2.7.39
    Apple Application Support 3.1
    iPod Updater Library 12.0
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 8.0.5.6
    Apple Mobile Device Driver 1.65.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 3.06.0.2770
    Gracenote MusicID 3.06.0.2770
    Gracenote Submit 3.06.0.2770
    Gracenote DSP 3.06.0.2770
    iTunes Serial Number 767413B00E7F61F0
    Current user is not an administrator.
    The current local date and time is 2014-10-20 21:05:25.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {6DACA3FB-08FB-406B-9DEF-B120E4EC1A8D}
    Description: Microsoft Virtual WiFi Miniport Adapter
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 08:00:00 1970
    Lease Expires: Thu Jan 01 08:00:00 1970
    DNS Servers:
    Adapter Name: {C5A96BD2-6F22-4F48-8738-8B89AA57E4FE}
    Description: Broadcom 802.11n Network Adapter
    IP Address: 192.168.0.107
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Mon Oct 20 20:45:31 2014
    Lease Expires: Mon Oct 27 20:45:31 2014
    DNS Servers: 192.168.0.1
    Adapter Name: {00E7D934-9FAC-47B7-BA8F-F93268EC0835}
    Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 08:00:00 1970
    Lease Expires: Thu Jan 01 08:00:00 1970
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Connection attempt to Apple web site was successful.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2014-03-02 01:47:44.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    E: TSSTcorp DVD+-RW TS-L633C, Rev DW50
    Drive is empty.
    **** Device Connectivity Tests ****
    iPodService 12.0.1.26 (x64) is currently running.
    iTunesHelper 12.0.1.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34.  Device is working properly.
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPhone 4S running firmware version 7.1.1
    Serial Number: C39GK8KPDTDM
    iPad mini (Retina) (Wi-Fi) running firmware version 7.0.4
    Serial Number: DQVLTUWBFCM8
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.
    so what should i do ?

    Hey Bryan3623,
    Thanks for the question. I understand that you are experiencing issues connecting to the iTunes Store. The following resources provide some great troubleshooting for this symptom:
    iTunes for Windows: iTunes Store connection troubleshooting
    http://support.apple.com/kb/HT1527
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks,
    Matt M.

  • ITunes could not connect to the iTunes store. The network conect timed out

    I am having trouble with iTunes,
    Message: "iTunes could not connect to the iTunes store. The network conection timed out. Make sure your network settings are correct and your network connection is active then try again."
    Im not sure when exactlt this happend, it may have been after i downloaded an iTunes update, but I cant be sure. Other than that nothing else has really changed. I have now had this problem for a couple of weeks.
    I am running windows Vista (32 bit System)on my HP Laptop and have ADSL and am able to run explorer and all other non-apple software.
    I have tried all other advice offerd in the various supports:
    1. re-installed iTunes
    2. Checked all firewall settings - even removed Norton security (currently just operating on windows Visat security and have checked all that)
    3. changed "host" file to "back-host"
    4. played around and tested various internet settings
    I hope this information helps to solve the problem. I have also recently found some other information which may be useful:
    Although I do not use "safari" as an internet explorer, this does not work on my system either. I have re-installed this to see if it helps but am still unable to connect to the apple store (home page) on safari. I have looked up the support site for safari but have thus far be unable to find any helpful information to solve the problem.
    Please help this is very frustrating...
    Many thanks in advance!

    Thanks Polydorus,
    I have run the entire diagnostics the results are as follows:
    Microsoft Windows Vista Home Edition (Build 6000)
    Hewlett-Packard HP Pavilion dv6700 Notebook PC
    iTunes 7.7.1.11
    QuickTime 7.5
    CD Driver 2.0.7.3
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.0.1.5
    Bonjour 1.0.4.12 (118.4)
    iTunes Serial Number 1F42598E2F1661DA
    Current user is not an administrator.
    The current local date and time is 2008-08-02 23:08:07.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 8400M GS
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {095C31B4-7DF1-4CFF-BE80-E22A33EE716D}
    Description: Intel(R) PRO/Wireless 3945ABG Network Connection
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 07:00:00 1970
    Lease Expires: Thu Jan 01 07:00:00 1970
    DNS Servers:
    Adapter Name: {1B5B44DE-64F4-4B5D-A57D-C80CAB0342C6}
    Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address: 192.168.1.33
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat Aug 02 18:25:24 2008
    Lease Expires: Sun Aug 03 18:25:24 2008
    DNS Servers: 192.168.1.1
    192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    Last successful store access was 2008-07-03 17:03:38.
    ** CD/DVD Drive Tests **
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.0.7.3),
    E: PIONEER DVDRW DVR-K17B, Rev 1.02
    Data or MP3 CD in drive.
    Found 1 songs on CD, playing time 37:21 on CDROM media.
    Track 1, start time 00:02:00
    Get drive speed succeeded.
    The drive CDR speeds are: 4 10 16 20 24.
    The drive CDRW speeds are: 4.
    The drive DVDR speeds are: 4.
    The drive DVDRW speeds are: 4.
    ** iPod/iPhone Connectivity Tests **
    iPodService 7.7.1.11 is currently running.
    iTunesHelper 7.7.1.11 is currently running.
    Apple Mobile Device service 2.1.29.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Most Recent Device Not Currently Connected:
    iPod classic running firmware version 1.1.2
    Serial Number: 8K742MT2YMV
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    Hope this helps. Looking forward to resolving the problem.

  • Error message when accessing iTunes Store: "iTunes could not connect to the iTunes Store. The network connection timed out.   Make sure your network settings are correct and your network connection is active, then try again." Internet's fine! Please help!

    Everytime I try to access the itTunes Store, this is the message I receive:
    iTunes could not connect to the iTunes Store. The network connection timed out.
    Make sure your network settings are correct and your network connection is active, then try again.
    The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.

    I feel you pain i'm haveing the same problems here.
    iTunes could not connect to the iTunes Store. The
    network connection timed out.
    Make sure your network settings are correct and your network
    connection is active, then try again.
    does anyone plz have some insight for us.

  • Upon logon I get message (An unknown error occurred.  I tunes could not connect to the itunes store (-3212)

    I get the error message "Itunes could not connect to the itunes store.  An unknown error occurred (-3212)  I have deleted all apple/itunes files and reinstalled the new version of itunes.  Still get the same message.

    Hey GaryScar,
    Thanks for the question. I understand you are experiencing issues with connecting to the iTunes Store. The following articles may help to resolve your issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    "Error 3000" through "3999"
    Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.
    Thanks,
    Matt M.

  • I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2:  "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." help!

    I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2:  "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." I have dug a little bit into possible problems but haven't found a solution yet, one note is that the network connection is OK. A response would be highly appreciated!  Thanks in advance.

    Hi c1r1g1,
    If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • Using a Mac, OSX 10.6.8; My internet connection is working properly, yet I get the following message in iTunes:  "iTunes could not connect to the iTunes store. An unkown error occurred (-54)."

    Using a Mac, OSX 10.6.8; My internet connection is working properly, I can reach all sites via browser, yet I get the following message in iTunes:  "iTunes could not connect to the iTunes store. An unkown error occurred (-54)."

    I have the same issue with almost exactly the same environment...
    iPhone4S (32GB) running iOS5.0
    Windows 7 Enterprise
    iTunes 10.5.2.11
    iPhone has been set up to wirelessly sync when on charge yet I get this error when the iPhone is not even charging!
    I work for a mobile network operator and although this isn't something we support anyway, we would usually stumble across something like this when customers call us for advice prior to contacting the manufacturer for support, yet this hasn't been a call driver so I'd imagine this is isolated... (either that or not many people have updated their device and set up the wireless sync lol)...
    Hey Apple! Any ideas? :-)

  • Hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out.

    hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..

    Hi Young Prada,
    If you are having issues connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • I attempted to open my itunes store and would not do so. The message said itunes could not connect to the Itunes store. Un aunknow error occurred (-3212)

    I attempted to open my itunes store. The message said it could not connect to the Itunes store. An unknow error occurred. (-3212) This was after I installed the latest upddate.  Any ideas?

    Hello link1948,
    The following article provides steps that can help get iTunes reconnected to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • Cannot sync my iphone to my itunes account on the computer.  I get the message: iTunes could not connect to the iTunes store  An unknown error occured (-3212).  Make sure your network connection is active and try again.

    I cannot sync my iphone to my itunes account on the computer.  I get the following message: " iTunes could not connect to the iTunes store.  An unknown error occured (-3212).  Make sure our network connection is active and try again."  Has anyone else had this problem?

    Did you find a resolution as I'm having same problem?

  • When trying to connect to itunes i receive the following message, "iTunes could not connect to the iTunes store"  An unknown error occured (-3212)

    Help me, when trying to connect to iTunes or the iTunes Store I receive the following message. "iTunes could not connect to the iTunes Store." An unknown error occurred (-3212).

    iTunes has been denied by your firewall. Add iTunes to your firewall allowed list.

  • TS1368 Error message in iTunes: "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again.".

    Since I upgraded my anti-virus software to Trend Micro 2013, I now get this error message:
    "iTunes could not connect to the iTunes store. Make sure your network connection is active and try again."
    My internet connection is working fine. I suspect it is related to my anti-virus upgrade.
    Any ideas?

    Definitely try disabling anti virus software then try iTunes.
    Can't connect to the iTunes Store

  • Hi, so I keep having problems logging onto the iTunes store in iTunes and I get this error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."

    Hi,
    So I keep having problems logging onto the iTunes store in iTunes where an error message pops up saying: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."
    How do I fix this?

    Hey thatssoivi,
    If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article - 
    iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store.  An unknown error occurred (-54) Make sure your network connection is active and try again."

    When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store.  An unknown error occurred (-54) Make sure your network connection is active and try again."

    I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
    This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
    Control Panel
    Internet Options
    Connections Tab
    Click LAN Settings
    Uncheck "Use A Proxy Server"

Maybe you are looking for

  • Problems with Creative Cloud storage (again!)

    I am having problems when uploading files to Creative Cloud storage. Some of the files go - some don't, and are flagged 'Unable to Sync'. I have had this problem for some time and have stopped using CC sync, but I thought I would give it another go t

  • HELP!! iTunes shuts down when updating (outlook) contacts

    HELP!! When synching iPod, all music and playlists synch fine -- BUT DURING CONTACT UPDATE, iTunes gives error "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." Have tried to click on "contacts" tab to disable

  • Recording phone messge/voice mail

    Does anyone know if it is possible to "record and/or copy" a voicemail left on your Palm Pre? Thanks for any help. Post relates to: Pre p100eww (Sprint)

  • Intercompany Journals in GL

    Hi Could you give pointers on how intercompany journals are created in GL and what setups are required. Thanks

  • Printing on console list of arrays

    Iam asked to invoke a function which returns array of strings.how shall i print it on console..if u can suggest me any classes ,it wud be helpful.