Could not connect to the OLAP server web analysis hyperion

I created a document report in Web Analysis with an administrator user then I created a user in the shared services console and granted him access to the report, but entering with this user I can access the report, but receive the following error message: Could not connect to the OLAP server web analysis hyperion.

Is the user having correct provisioning in Essbase? Which version? (older versions, you'll have to synchronize Essbase with HSS)
Regards
Celvin
http://www.orahyplabs.com

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