Could not create client side connection for PDBORCL

Question

Dear all,
we are using oracle database 12c enterprise edition on widows server 2012 standard edition 64bits.
we cannot make a connection from client to the PDBORCL using Net Configuration Assistant.
TNSNAMES.ORA
# tnsnames.ora Network Configuration File: C:\app\Administrator\product\12.1.0\dbhome_1\network\admin\tnsnames.ora
# Generated by Oracle configuration tools.
LISTENER_ORCL =
  (ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1521))
ORACLR_CONNECTION_DATA =
  (DESCRIPTION =
  (ADDRESS_LIST =
  (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
  (CONNECT_DATA =
  (SID = CLRExtProc)
  (PRESENTATION = RO)
ORCL =
  (DESCRIPTION =
  (ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1521))
  (CONNECT_DATA =
  (SERVER = DEDICATED)
  (SERVICE_NAME = orcl.hct.org)
PDBORCL =
  (DESCRIPTION =
  (ADDRESS = (PROTOCOL = TCP)(HOST = HP426-ORATEST)(PORT = 1521))
  (CONNECT_DATA =
  (SERVER = DEDICATED)
  (SERVICE_NAME = PDBORCL.hct.org)
LISTNER.ORA
# listener.ora Network Configuration File: C:\app\Administrator\product\12.1.0\dbhome_1\network\admin\listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
  (SID_LIST =
  (SID_DESC =
  (SID_NAME = CLRExtProc)
  (ORACLE_HOME = C:\app\Administrator\product\12.1.0\dbhome_1)
  (PROGRAM = extproc)
  (ENVS = "EXTPROC_DLLS=ONLY:C:\app\Administrator\product\12.1.0\dbhome_1\bin\oraclr12.dll")
LISTENER =
  (DESCRIPTION_LIST =
  (DESCRIPTION =
  (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
  (ADDRESS = (PROTOCOL = TCP)(HOST = localhost)(PORT = 1521))
On my client side, i open NET CONFIGURATION ASSISTAN,
click on LOCAL NET SERVICE NAME CONFIGURATION,
select ADD and click next
on the service name type PDBORCL
select TCP and click next
on the hostname, put the name of the server which is HP426-ORATEST and click next
when i click on YES PERFORM TEST, it give the following error
Connecting...ORA-12170: TNS:Connect timeout occurred
The test did not succeed.
Some of the information you provided may be incorrect.
Click Back to review the information provided for net service name, or Change Login to change username.
we could ping the HP426-ORATEST using cmd on my client.
kindly guide us.
Thank you.

Answer 1

LSNRCTL SERVICES
C:\Users\Administrator>LSNRCTL SERVICES
LSNRCTL for 64-bit Windows: Version 12.1.0.1.0 - Production on 23-APR-2014 23:23
:39
Copyright (c) 1991, 2013, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=10.153.103.202)(PORT=152
1)))
Services Summary...
Service "CLRExtProc" has 1 instance(s).
  Instance "CLRExtProc", status UNKNOWN, has 1 handler(s) for this service...
  Handler(s):
  "DEDICATED" established:0 refused:0
  LOCAL SERVER
Service "orcl.hct.org" has 1 instance(s).
  Instance "orcl", status READY, has 1 handler(s) for this service...
  Handler(s):
  "DEDICATED" established:0 refused:0 state:ready
  LOCAL SERVER
Service "orclXDB.hct.org" has 1 instance(s).
  Instance "orcl", status READY, has 1 handler(s) for this service...
  Handler(s):
  "D000" established:0 refused:0 current:0 max:1022 state:ready
  DISPATCHER <machine: HP426-ORATEST, pid: 3088>
  (ADDRESS=(PROTOCOL=tcp)(HOST=HP426-ORATEST.hct.org)(PORT=59070))
Service "pdborcl.hct.org" has 1 instance(s).
  Instance "orcl", status READY, has 1 handler(s) for this service...
  Handler(s):
  "DEDICATED" established:0 refused:0 state:ready
  LOCAL SERVER
The command completed successfully
LSNRCTL STATUS
C:\Users\Administrator>LSNRCTL STATUS
LSNRCTL for 64-bit Windows: Version 12.1.0.1.0 - Production on 23-APR-2014 23:24
:38
Copyright (c) 1991, 2013, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=10.153.103.202)(PORT=152
1)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for 64-bit Windows: Version 12.1.0.1.0 - Produ
ction
Start Date 23-APR-2014 03:44:26
Uptime 0 days 19 hr. 40 min. 16 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Parameter File C:\app\Administrator\product\12.1.0\dbhome_1\network\a
dmin\listener.ora
Listener Log File C:\app\Administrator\diag\tnslsnr\HP426-ORATEST\listen
er\alert\log.xml
Listening Endpoints Summary...
  (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=HP426-ORATEST.hct.org)(PORT=1521)))
  (DESCRIPTION=(ADDRESS=(PROTOCOL=tcps)(HOST=HP426-ORATEST.hct.org)(PORT=5500))(
Security=(my_wallet_directory=C:\APP\ADMINISTRATOR\admin\orcl\xdb_wallet))(Prese
ntation=HTTP)(Session=RAW))
  (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=1521)))
Services Summary...
Service "CLRExtProc" has 1 instance(s).
  Instance "CLRExtProc", status UNKNOWN, has 1 handler(s) for this service...
Service "orcl.hct.org" has 1 instance(s).
  Instance "orcl", status READY, has 1 handler(s) for this service...
Service "orclXDB.hct.org" has 1 instance(s).
  Instance "orcl", status READY, has 1 handler(s) for this service...
Service "pdborcl.hct.org" has 1 instance(s).
  Instance "orcl", status READY, has 1 handler(s) for this service...
The command completed successfully