Could not find any capable video play modules upon startup.

After installing Premier Pro CC, I received this error message (also pictured below): "ADOBE PREMIER PRO STARTUP ERROR. Adobe Premier Pro could not find any capable video play modules. Please update your video display drivers and start again."
And here is an Adobe help page that offers four solutions to this issues, Error "Premiere Pro could not find any capable video play modules" | Startup. But I'll be honest, I feel like I need my hand held through solutions 2-4. I know nothing about video adapter drives, AMD Radeon cards or BIOS setup.
Could someone here expand upon these solutions for me? It would be much appreciated.
FWIW, I'm on a MacBook Pro, OS X 10.9.4, 2.6 GHz Intel Core i5 processor, 8 GB 1600 MHz DDR3 memory, and Intel Iris graphics.
Thanks
Harry

So according to Apple, Premiere Pro simply cannot run on my laptop. It does not have and never will have a "Adobe-certified GPU card for GPU-accelerated performance".
Adobe, is this true?

Similar Messages

Updated to Premiere CC 2014 - Now getting Startup Error - Could not find any capable video play modules

I have a late 2013 MacBook Pro Retina with NVIDIA GeForce GT 750M 2048 MB.
Ever since the Premiere CC 2014 update, on launch, I get this error right after it shows "ExporterQuickTimeHost.bundle" loading (I tried removing this, but it still did it, so I don't think it has anything to do with the QuickTime plugin):
Adobe Premiere Pro Startup Error
Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.
I never got this in the CC version. I have the latest CUDA driver: version 6.0.46 & GPU Driver: version 8.26.21 310.40.35f08
The computer is unusable for about 4-5 mins after this happens until it all clears up. This whole process takes up 7-8 mins!
This same thing also happens with Prelude CC 2014.
If anyone knows what's going on I would be very grateful.
Thanks, Maz

I found a solution that worked for me. Seems to be a permissions problem. Here's the solution I found (found it here: CC 2014 startup issues : Adobe Premiere Pro):
In the finder menu click and hold on the GO menu. Hold the option button and the User library will show up. Click the User Library.
In that folder go to preferences and find the adobe folder.
Right click on adobe folder and click get info.
In the Sharing & Permissions section there should be three names.
All should say Read & Write next to them.
Unlock the lock, switch them all to read and write.
Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items.
Then lock the lock again.
Now go to your OS Hardrive and click on Users, your user name, Documents.
Find the adobe folder there.
Right click on adobe folder and click get info.
In the Sharing & Permissions section there should be three names.
All should say Read & Write next to them.
Unlock the lock, switch them all to read and write.
Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items.
The lock the lock again.
Wait 1 minute. Then launch Premiere.
This fixed it for me.

Premiere cc 2014 crash with message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."

I updated to Premiere Pro CC 2014, all the other Adobe CC 2014 software works great, but Premiere doesnt even load. The starting page (frame) comes up - my whole computer slows down and after a minute or two it crashes completely and comes up with the message : "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."
I'm running a macbook Pro 15" (2014) with 16GB RAM and 760GB SSD.
PLEASE HELP!

Hi Delarey,
Please go to the following location and rename the folder to old_folder name
User/user library/Application Support and rename Adobe folder
User/user library/Preferences and rename the Adobe folder
Then go to Documents folder and Go to Adobe/Premiere pro/8.0 and rename 8.0 folder
Make sure that you are in user library if you are not sure check the link below.
Access hidden user library files | Mac OS 10.7 and later
Regards,
Vinay

Premiere CC/Nvidia Card - could not find any capable video play modules

I just purchased a new Toshiba x75 Qosmio laptop with an Intel HD Graphics 4600 and Nvidia 770M graphics card.
Specs:
Windows 8.1 x64
Intel i7-4700MQ 2.4Ghz
16GB Ram
2 500GB @ SATA 7200RPM
I have CS5 and wanted to use Premiere CC. Downloaded PPCC from Cloud and opened a few projects made on CS5 a couple time s. Had to add card to notebook for the better faster CUDA card to be recognized and all was fine. a few restarts later I recieved an error "Could not find any capable video play modules" and haven't been able to open PPCC since. It stops on Vignette.aex.
Opening Premiere CC was obviously using the intel card, which I I wanted to use the Nvidia so I assigned the better 3GB memory card to PPCC. I was able to open it a few times after.
I've tried:
Uninstalled and installed PP CC several times.
Uninstalled and installed Nvidia 770M driver several times. updated 770M driver several times.
changed "use as Administrator"
adding GeForce GTX 770Mcards" this had to be done to AFX and other programs. It was even recognized in Premiere while I could still open the program (before error started)
tried changing "Compatability" to different previous versions of Windows (found some fixes on adobe threads)
clearing "Profile-username" in "Documents/Adobe/PremierPro/Profile"
I have read all over Adobe forums, searched google and you tube, and this is a problem that's ongoing. I have not been able to find a definate answer from adobe or anyone else. Seems people are just throwing ideas out there and some work and some never get their issue resolve and give up. This does not help me resolve the issue and I need a list of To Do's that will help me resolve this issue right away, Please.

>Intel HD Graphics 4600 and Nvidia 770M
Dual video problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

"could not find any capable video play modules" on Premiere Pro CC 2014

Hello
I am just recently subscribed to Creative Cloud.
After I download Premiere Pro CC, I got a start-up error "could not find any capable video play modules" while there is no problem with After Effect CC and SpeedGrade CC
For the first few time, I did successfully launch Premiere Pro CC by launching SpeedGrade first
However it doesn’t work now. In the meantime, Photoshop CC, Lightroom CC also work fine.
My situation is very similar to https://forums.adobe.com/thread/1420782
The start-up error pops-up when the launching process is stuck at “ImporterQuickTime.prm”
I am really disappointed as I finally joined CC for Premium Pro but it fails to launch.
I have spent days searching on Google for solution, of course I did see the Adobe FAQ at https://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html but none of them works to me.
So far I have tried
erasing the Temp files of my PC
updating my graphic card’s driver to the latest version,
reinstalling Premiere Pro CC
But it is still not working at all.
Here’s the spec of my PC:
Motherboard: AsRock Extreme4 970
CPU: AMD Phenom II X6 1090T
Graphic Card: MSI N670GTX Power Edition (nVIDIA GTX 670)
RAM: 12GB DDR3
OS: Windows 7 64bit Home Premium
Interestingly, Premiere Pro CC works without any error on my Acer V5-571G laptop with Win8.1 64 bit.
But the performance is unacceptably low during editing so I’m still hoping to use Premiere Pro on my desktop instead.
Can anyone help me.?

http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
What is the screen size, in pixels x pixels of your laptop?
Did you read the computer requirements before trying to run PPro?

Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.

I have administrator rights to the computer. The drivers are up to date. But I am still getting the error message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again" when opening Premier Pro CS5.5. This appears to have happed after I upgraded to Mac OS 10.10.2.
Anyone?
Thanks

Hi Stan.
I had the same problem as you did though I am using Adobe CC. I saw nobody replied to you so perhaps my eventual success on my later version may have applications to the error on your version.
Anyhow, I did all the suggestions found here (Error "Premiere Pro could not find any capable video play modules" | Startup ) first and updated my NVidea card to no avail. Eventually what did the trick was this...
After mucking about with the video card, I said "OK lets just have a go at Premiere itself." So I uninstalled Premiere CC and reinstalled it. Now for some reason it didn't give me the latest patch but a slightly earlier version than the current one but lo and behold it was fine with the video card again. I was able to get my friend's video imported and quickly edited but then was having some issues with exporting where it would hang up but I went into Adobe Media Encoder and exported it there without a care. That task out of the way, I then went and made the update to the latest patch and it works perfectly fine - no video driver issues.
So short of it is this - if you've updated your drivers, perhaps what you could try uninstalling and reinstalling Premiere.
Let me know if this works.
Cheers and good luck

Error "Premiere Pro could not find any capable video play modules" on Mac Book Pro with Intel Iris Pro 1536 MB Graphics

Hola: Después de haber estado leyendo bastante acerca del error
Adobe Premiere Pro no pudo encontrar ningún módulo capaz de reproducir vídeo. Actualice los controladores de visualización de vídeo y vuelva a empezar.
No he encontrado ayuda sobre cómo solucionar este problema en un ordenador Mac Book Pro dotado de tarjeta gráfica Intel Iris Pro 1536 MB.
¿Podría alguien ayudarme a solucionarlo?
Muchas gracias.
Hello: After having reading a lot about this error:
Premiere Pro could not find any capable video play modules
I haven't found any help about how to solve this problem on a Mac Book Pro computer with an Intel Iris Pro 1536 MB graphic card.
Can anybody help me to solve it?
Thank you very much.

Dual video problems - Do you have dual graphics adapters?
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-Mac Utility for dual adapters http://forums.adobe.com/thread/1017891?tstart=0

"Adobe Premier Pro could not find any capable video play modules. Please update your video display drivers." What does this mean? Need help urgently!

Premier Pro CC will not open, even though all my computer software is updated. It comes up with the message every time I try and open it. "Adobe Premier Pro could not find any capable video play modules. Please update your video display drivers and start again." What does this mean? I have been searching the internet for an answer for hours. Urgent help needed.

Error "Premiere Pro could not find any capable video play modules" | Startup

Adobe Premier could not find any capable video play modules.

My system is:
Processor: Intel® Core™ i7-4700MQ CPU @ 2.4GHz 2.4 GHz
Installed memory (RAM): 16.0GB
System Type: 64-bit Operating System, x64-based processor
I have the latest drivers for my NVIDIA video card (GeForce 340.43)
Premier Pro CC was working fine yesterday but today is giving me the message "Adobe Premier could not find any capable video play modules".
I have tried to find a number or 'chat' option to talk to someone from Adobe about this but I keep getting directed to this page.
Help would be greatly appreciated.
PS - apologies if this question has already been asked. I couldn't find a recent answer.

Error "Premiere Pro could not find any capable video play modules" | Startup

"Adobe Premiere pro could not find any capable video play modules"!!!

premiere pro cs6 tells me thatit "could not find any capable video play modules" and tells me to update my video display drivers(they are of the latest version - I checked)-. I have AMD RADEON HD 6750 with 1GB dedicated RAM. What do I have to do to make premiere pro cs6 work?

http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

Could not find any capable video play modules [edit]

When I try to launch Adobe Premiere Pro CS6 , I receive the following error:
Adobe Premiere Pro Startup Error
Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.
[Title edited for clarity... Mod]

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Error during start up of Premiere Pro CS6. "... could not find any capable video play modules..."

During start up of Adobe Premiere Pro CS6, I get the following error message. "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." This does not occur on After Effects, and the program runs successfully. Premiere Pro will not open, and in the start up window the last thing the status line states before the error message occurs is: "Loading ImporterQuikTime.prm"
I have added an NVidia GPU card to my system and have installed the latest video drivers from the NVidida website (GeForce 310.70). This did not help. I have QuikTime on my computer, but am not sure if it needs to be in a certain file location.
I have also gone in to BIOS after installing the GPU and disabled internal graphics, but that did not help either. Not sure what to do next. Any suggestions?
Thank you,
Rhoadman

Thank you everyone for the replies. Although I don't have a laptop, the following seems to work.
Solution 1
On Windows 7, right-click the shortcut to Adobe Premiere Pro, and choose Run as Administrator.
Using this method, Premiere Pro opened successfully. Using the shortcut directly, the error persists. It looks like we will just have to open the program using this method.
Many thanks for the replies.

Premiere Pro could not find any capable video play modules

J'ai ce message au démarrage avec Premiere Pro CC 2014

Moving to Premiere Pro forum
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-Mac Utility for dual adapters http://forums.adobe.com/thread/1017891?tstart=0
-rest are for Windows only?
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

"could not find any capable video play modules"

I just installed a test version of Adobe premier pro and got a error message as described above. However, the video play driver is updated.
Any solutions?

I just installed a test version of Adobe premier pro and got a error message as described above. However, the video play driver is updated.
Any solutions?

"could not find any capable video play modules" on Samsung

I've seen a lot of discussions and answers relating to HP computers, but I have a Samsung All-In-One. I tried using Adobe's "Contact Us" and it directs me here...I need help!

http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
What is the screen size, in pixels x pixels of your laptop?
Did you read the computer requirements before trying to run PPro?

Could not find any capable video play modules upon startup.

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