Could not install 10.5.3 for ipod -- Problem with the windows installer
"There is a problem with the Windows Installer package. A program required for this install to complete could not be run. Contact your support personel or package vendor."
What program needs to run?
Apple has 68 billion dollars in the bank and they can't get a program running?
It's more like your computer can't get it running.
What have you tried to do to troubleshoot the problem? By the way, it might be more helpful to post this in the iTunes forum since it's related to the iTunes application as this forum is for the iPod Classic.
https://discussions.apple.com/community/itunes
B-rock
Similar Messages
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I have a brand new HP laptop windows 64bit that is having issues installing Itunes 10.6.3. Whenever attempting to install, I get the error message : "THERE IS A PROBLEM WITH THE WINDOWS INSTALLER PACKAGE. A PROGRAM REQUIRED FOR THIS INSTALL TO COMPLETE COULD NOT BE RUN CONTACT YOUR SUPPORT PERSONNEL OR PACKAGE VENDOR." I thought this was an issue with the new version, and attempted to retrieve/install older versions of Itunes and same issue occurs. I have tried other forums and resolution tips from : https://discussions.apple.com/docs/DOC-3551 and nothing still. It appears that apple installs bonjour and nothing else. I have tried extracting the itunes package and installing the executables seperately, but everytime the error stil arises. I cannot repair the apple software update as it cannot install from the error mentioned above. Looking through the logs, it shows error : 1721, problem with windows installer package.Does anyone have any suggestions on what to try?
There are so many different error and problems peopl are having.
This is a link to mine
https://discussions.apple.com/thread/3467825
I think it has to be something on Apples end.
Hopefully they fix it soon. Ive used a few GB redownloading and Im going crazy
hope this settles you a bit -
please help. Can't install quictime player or itunes on windows 7. Get the error message There is a problem with the windows installer package. A program required for this install to complete could not be run. Have followed all the steps suggested and still no luck.
thank you for trying to help. I do not have apple software update on my computer. I have tried to install several programs so i could install it but every installation will not finish and rolls back and says no changes were made to my computer so i can't install the update. I even tried to force install as administrator but nothing works. Any help would be greatly appreciated. I have windows 7 64 bit.
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in the middle of the installation processing, this has appeared: "There is a problem with the windows installer package. A program is required for this install to complete could not be run." my question is, what is that specific program?
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
getting an error downloading itunes 64bit for windows 7. says there is a problem with the windows installer package. a program required for the install to be complete could not be run. any ideas? i uninstalled it last night when it would not open.
Just in case, let's try a standalone AppleSoftwareUpdate.msi install.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.) -
i have tried to install iTunes 5 but when Windows it starts to install it says there`s a problem with my Windows installer Paket and cancel the Program. I`ve searched for answears in the web and they said ischould waste my old Itunes version and try it again. But it happend the same again! Now i havent any iTunes version and iAlso can`t Load a new one!!!! Pllease help me !!!
I solved it myself, after the "note" which came back from FF/Mozilla just as I finished my message, commenting on what it was that my system had , I wnnt back to check my plug-ins etc. I downloaded the latest Java, BOTH 32bit AND 64 bit versions and latest Firefox.
Now all is working.
Thanks,
B. -
I'm unable to install the newest version of itunes on my pc, the promt says that there is a problem with the windows installer package, but I have downloaded the exe more than once. Is anyone able to help?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
i cant install itnes 10.6.3 on my system(Dell xps 64-bit) , ive tried everything possible by downloading it several times but it keeps telling me 'there is a problem with the windows installer package. A program required 4 this install to complete cannott run. Please contact your service vendor?.. Please what can i do?
Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
Trying to install iTunes to older laptop running Windows XP, getting message during install "There is a problem with the Windows Installer Package".....
Here's the iTunes installation troubleshooter for Windows:
http://support.apple.com/kb/HT1926 -
I keep getting this message when trying to upgrade to Itunes 10.5.1
Driving me nuts trying to upgrade. What can I do to correct this?
"There is a problem with the Windows Installer package.
A program run as part odf the setup did not finish as expected .
Contact your support prersonel or package vender"Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
Hi; Attempting to upgrade to version 10.5.x, but I keep on getting an error - "There is a problem with the Windows Installer Package". I'm installing as Administrator, and have done an uninstall of the earlier version. Any ideas??
Needing to upgrade to allow connection of a 4S iPhone to the Laptop.
Thanks!! - Tim.Repair your Apple Software Update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you can't find ASU in all program, you can do it in CONTROL PANEL, ADD N REMOVE PROGRAMS. -
Hardware Information:
MacBook Pro - model: MacBookPro6,2
1 2.66 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce GT 330M - VRAM: 512 MB
Intel HD Graphics - VRAM: 288 MB
Startup Items:
HP Trap Monitor - Path: /Library/StartupItems/HP Trap Monitor
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: up 0:0:48:37
Disk Information:
TOSHIBA MK5055GSXF disk0 : (465.76 GB)
(null) (disk0s1) <not mounted>: 200 MB
MacBook Pro HD (disk0s2) /: 465.44 GB (440.47 GB free)
MATSHITADVD-R UJ-898
Have tried…
re-setting Time Capsule (soft and hard) and power disconnect
re-setting modem
changing passwords in all relative locations
deleteing file://localhost/Library/Preferences/com.apple.TimeMachine.plist
deleteing all mention of Time Capsule in Keychain Access
running KeyChain First Aid (no problem found)
Restarting computer
Time Capsule has a green light, other MacBook Pro backs up OK but this machine continues to receive above error message and will not Enter Time Machine producing the error message Your Time Machine backup disk can’t be found. Maybe I need to do something over or in a particular order? All help is appreciated!With the TC plugged by ethernet into the computer.. still in full isolation to the network and with factory reset.. you can do another to be sure.
Please open the network preferences.. and check the IP the ethernet is getting from the TC.
It should be 10.0.1.2
I set it to this manually
Don't worry about all the rest.
If you open airport utility can it see the TC?
YES
If not then I think you have a major network issue on the computer.
Assuming you can see the TC in airport utility.. go to manual setup and the disk tab. Does the disk register any issues.. SMART should show it has verified.
Shows verified
Now go to finder..
Mount the drive manually via the top menu.. Go.. Connect to server.
And type in the address.. SMB://10.0.1.1
Did NOT work, however 10.0.1.2 did
That should discover the drive and ask you for credentials which after a factory reset will just be public as the password. The drive should mount and you can then see it in finder.
Yes, but I have been able to do this with the IP address being set automatically
I would deliberately use SMB. The other alternative is AFP://10.0.1.1 but that seems to be more problematic at times..
Once mounted point TM to the drive and see if it can find it and start the backup.. if it fails I think you have need to use the A5 in pondini's troubleshooting and see what you can do.
It failed and A5 makes NO difference.
A drive that won't mount is obviously not going to work.
Pondini is welcome to make comments... sometimes my Mac terminology gets a bit loose.. !! My recent convert status is visible .. !!
My other solutions.. since these are fairly old products.. the TC is more than 3years in all likelihood so outside warranty.. get a USB drive and plug it into the Mac and use TM to backup to that. If that works.. I would erase the hard disk in the TC and start over with both computers.. you will need to backup the other computer before you erase of course. Erasing and starting over does seem to help.
If there are no other suggestions, I guess I will try erasing and starting over. Thank you both for ALL your advice. -
PLEASE help me! I cannot reinstall iTunes on my computer so I cannot update my iPhone 4!
Repair your Apple software Update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU in All programs, go to control panel/
XP- add n remove Programs/highlight ASU, CHANGE then REPAIR.
Vista or Win7 - Programs n features/highlight ASU and click REPAIR -
When I always try to open a picture, a pop-up always open displaying the said message. What will I gonna do? Help, please!
Without proper system information and other details like what pictures you are trying to open from which storage locations nobody can tell you much.
Mylenium -
Itunes 10.6.1.7 install fails with "There is a problem with the Windows Installer Package"
Windoze vista, up-to-date. JDK 7u4, current itunes 10.1.0.56. works, but iPhone4 wants
latest? TIARepair your Apple software update.
Go to START > ALL PROGRAMS > Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU, go to Control Panel:
START > CONTROL PANEL > Programs n Features > highlight ASU and click CHANGE then REPAIR,
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