Could not load video

i have been trying to watch a movie that's still downloading and i keep getting a message saying 'could not load video'.
Is this because its still downloading or something else?

Sounds like a problem with your regular wifi network since it work with your hotspot.
Does it work wihen connect to another regular wifi network?
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings. Y willhae to ejoin all wifi networks and repair BT defices
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

Similar Messages

HT4095 I have been downloading a movie to my iPad for several hours now and I keep getting a message saying i"could not load video"

I have been trying to download a movie for several hours now and I keep getting a message saying i"could not load video"

Hello there, SteveShanaman.
The following Knowledge Base article provides some great steps for troubleshooting applications:
iOS: Understanding multitasking
http://support.apple.com/kb/ht4211
Particularly:
Additional Information
If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
Check for app updates.
Force the app to close.
Restart your device.
Update your iOS device.
Learn more about troubleshooting apps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Itunes rental on ipad says "could not load video"

I downloaded a SD video from itunes 2 days ago to watch on a flight. About 10 minutes in I received an error message "could not load video". I've closed out the app now, restarted my ipad & connected to wifi thinking I could reinstall it. Nothing has worked so far. Do I just need to request a refund for the rental at this point or is there a solution?

Hello Winker32,
Thanks for using Apple Support Communities.
I recommend that you report a problem with that purchased movie from iTunes.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Take care,
Alex H.

Rented a movie on iPod touch says could not load video

Rented a movie on iPod touch says could not load video after a few minutes playing

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then try again.
If not successful, contact iTunes and request a free redownload. Then delete the old one from the iPod

I was just enjoying my rental from iTunes and mid way through it stopped and said could not load video! What's gone wrong???

Just watching my rental from iTunes and it stopped midway and said could not load video...can anyone help me fix this. Got last 30 minutes of a fab movie to watch!!!!!

Hello Middlewich
Because the rentals have only a 24-hour playback period and were not able to watch the entire movie, then report the issue to the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

Movie rental on iPad say could not load video

Downloaded 3 movies via iTunes. All 3 show up in video tab. Yet all cut out with a "could not load video" message 20 minutes in. Help?

Hello Gipped1984,
You may need to delete and redownload the content.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/HT2519
Cheers,
Allen

I've just downloaded a sd movie from iTunes with my ipad but the movie will only play for 13s then a msg comes up saying "could not load video! I've paid for it and downloaded the whole thing ! Can anybody help me pls?

I've just downloaded a sd movie from iTunes with my ipad but the movie will only play for 13s then a msg comes up saying "could not load video! I've paid for it and downloaded the whole thing ! Can anybody help me pls?

Hello Lcw2610,
I would recommend deleting the affected movie from your iPad, and redownloading the movie.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/HT2519
If the issue persists, please do report the issue to the folks in our iTunes Store.
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

Error could not load video.

I Keep getting the message could not load video. When I try watching a show I downloaded from iTunes. Help!!!

Hello tpellicer,
Congratulations on your new iPad Air, and thank you for the details of the issue you are experiencing. It sounds like there is an issue with the movie Jobs when you rented it from iTunes. I recommend following the steps in the following article to report this to the iTunes Store:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

HT1657 I have rented Man of steel but every time I try to watch it it says "could not load video". Any idea's why? thanks

I have rented Man of steel but every time I try to watch it it says "could not load video". Any idea's why? thanks

Hey Danzuco,
Thanks for the question. If you were unable to enjoy your rental, it may be best to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

Hi ,just rented a movie from I tunes store ,when I try to watch it ,it says could not load video

Hi, just rented a movie from I tunes store when I try to play it tells me could not load video

Hey 68Thomas68,
Thanks for the question. Due to the time limits associated with rentals, it may be best to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M.

I get an error message of could not load video when trying to watch a rented video from iTunes how do I resolve this?

Aanyone help I cannot watch a rented movie I have downloaded from iTunes as I get the above message- there is also no option to delete and re download the film can anyone help?

I would suggest contacting iTunes Support http://www.apple.com/support/itunes/contact/ to see if they can resolve the problem.
Good luck,
UG

HT1933 I rented a movie Frozen and it was stuck in processing then after a restart it now has the pop up saying could not load video. How can I fix this or get my money back.

This seems to be common from all the threads about it.

Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN

Could not load rental video message

I Downloaded a rental movie from the iTunes Store on my iPad mini after the download the movie appeared in the videos app and I started watching almost immediately after the download was completed. After about 20mins the movie stopped playing and I got a message on the screen saying could not load video. I checked the chapters section on the rental movie and I could see all the chapters loaded. But when I clicked on individual chapters after the 20th min I am getting the same message could not load video. Apparently I could make out that only the chapters containing the first 20mins of the movie are playing and the rest of the chapters are not playing. What could be the issue? Pls help. I know the rental movie lasts for 24hrs but now that I am getting the could not load movie message how will this time period work out ? If there was a problem with the download do

Hello sameer4mchennai,
Thanks for using Apple Support Communities.
Please report the problem with the rental movie by following the steps in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Take care,
Alex H.

"Could not load movie" with YouTube videos.

Hi there,
In both the past and present I have had much difficulty with playing many YouTube videos on my iPod touch 4. This happens to be the case no matter if I am in the YouTube app or on the mobile YouTube site in safari. I will try to play a video to watch it and often times I blue box will pop up saying 'could not load movie'. This makes video viewing and sharing quite difficult! Please help! Thank you very much!
- Samuel Amos

Here is an explanation for you for the "could not load movie" error, which I have also received on my iPad.
If you run across this error on your iDevice, keep the following in mind:
This is taken from another site, so I will quote:
"Most of the time its due to the age of the video upload, this one for example was done back in 2009 which was 2 years ago now. YouTube as you know relies heavily on Flash for video playback which is not compatible with the iOS range.
However to combat this, YouTube did work on converting chunks of videos to H264 playback, but by default the entire backlog of videos did not go through this conversion process...so you will find the odd video out there that does not play.
I believe though (and please someone correct me here if i am wrong) YouTube by default now encodes uploads in H264 as well as flash and a few other formats for multi-platform enjoyment :-) "

Could not load rented video on new Nano. Error code - 0xE00002BE

I could not load a rented movie on my new Nano. I was able to load another movie however not this one (Her Best Move). Error code given was 0xE00002BE. Plenty of space available.

I'm having the same problem. Any luck resolving the issue?

Could not load video

Similar Messages

Maybe you are looking for