Could Not Open Quicktime Key

So I had to install iTunes 6 and we all know how well that goes. Well neither iTunes nor Quicktime worked at that point. I uninstalled and reinstalled iTunes 5. Now my Quicktime says it is expired. I unistalled iTunes/Quicktime again and am trying to install the Quicktime 7 standalone, and I'm getting this message:
Error 1402.Could not open key: HKEYLOCALMACHINE\Software\Classes\QuickTime.QuickTime|CLSID. Verify that you have sufficient access to that ket or contact your support personnel.
***?

Also after this message is skipped, it says Installation Complete. I open Quicktime and get this message:
Your cop of QuickTime 7.0.2a63, QuickTime Player 7.0.2a63 has expired. Please visit blah blah to download and install a new version.
What the heck is going on?

Similar Messages

  • Quicktime will not install to Windows Vista "could not open key..."

    I have been trying to install Quicktime for some time.
    Get error message: "Could not open key: UNKNOWN\Components\9c430...... Verify that you have sufficient access to that key, or contact your local support personnel." The installer then rolls back.
    I kept trying and was able to install QT, but it would not open. Error messagesaid something about a "side-by-side" configuration.
    I am the only user/administrator of this pc. I have tried all troubleshooting steps on this website, including uninstalling all Apple software and all remnants.
    I tried all troubleshooting steps. My next step is to re-install Windows.
    HP d5000t Windows Vista Vista Ultimate 64-bit, Intel core2 quad Q9450 @ 2.66GHz 8GB RAM

    Get error message: "Could not open key: UNKNOWN\Components\9c430...... Verify that you have sufficient access to that key, or contact your local support personnel." The installer then rolls back.
    Doublechecking, Alex. Have you tried the procedures from the following post?
    http://discussions.apple.com/thread.jspa?threadID=2475687&tstart=30
    (Although that's about an iTunes install problem on 7 rather than QuickTime install problem on Vista, similar sorts of troubleshooting proicedures can apply in your circumstances too.)

  • Could not open key HKEY_LOCAL_MACHINE\Software\Classes\Quicktime.Quicktime\

    Could not open key HKEYLOCALMACHINE\Software\Classic\Quicktime.Quicktime\CLSID
    is the error message I recieve when attempting to install the latest version of quicktime. I attempted to delete the key and other quicktime keys from the registry but I recieve this error message:
    'Cannot delete Quicktime.Quicktime: Error Deleting Key'. I then tried to export the key and recieved this: 'selected branch does not exist. Make sure correct path is given.'
    Any help with a solution would be greatly appreciated
    HP Pavilion 751n   Windows XP  

    What I would do is go to registry key and try deleting it. If it does not delete, right click on it and choose permissions. Permissions need to be allowed for at least Administrator and System. If the key does not delete, move on to the next one that is asscociated with QuickTime and delete it, and go on deleting all the keys that are QuickTime related. The one that would not delete may delete after deleting the others.
    Let me try to explain this the best I can. I am not a expert in the registry, but know enough to get in and out deleting a programs keys without having the computer become completely unfunctional. There are also books on it.
    For example when I delete a program I also go into the registry and remove it, just something I do. Because after removing a program thru the add\remove program control panel and start>search>for all files and folders, there are still registry entrees.
    When I start deleting keys in the registry from a program I'll normally run into one that won't delete, even after giving it permissions. So I'll by pass it and go on to the next key, related to the program. The one that wouldn't delete will come up again and end up deleting. So I seem to think that some of the keys inter-react with one another. Because the one that initially wouldn't delete now does after deleting the others, and sometimes giving permissions again.
    If you want to delete all keys asscociated with a program. You can go to the Edit menu in the registry, choose Find, type in the name of the program and hit the Enter key on the keyboard. When the key shows up hit Delete on the keyboard. To get to the next key associated with the program, hit the F3 key on the keyboard and the next one will appear. This can get confusing because a registry entree can show up as a series of numbers, so your counting on the registry editor that, that key is asscociated with the program. As long as you are deleting keys that are associated with a program you are OK, if you delete something in the registry that you are not sure of, that is where you'll get in trouble.
    You should try going to the path giving here to the registry. HKEYLOCALMACHINESoftwareClasses and try deleting those keys that are QuickTime and see if it resolves the problem.

  • Quicktime Error 1402 Could not open key (defaulticon)

    When trying to install Quicktime 7 (standalone) I get the same error I have seen posted by so many others....Error 1402 Could not open key....
    HKEY LOCAL MACHINE\SOFTWARE\CLASSES\QUICKTIME.QT\DEFAULTICON
    I have tried every suggestion by Apple, Microsoft, the discussion fourm, and everything I have found via a Google search.
    When I use regedit to view the permissions for the Quicktime.qt folder (it's not expandable so I can't locate a defaultIcon folder), I can add new users (everyone) and give them full permissions but when I select OK I get a message that says "Unable to save permissions on quicktime.qt...Access is denied).
    (I am the only computer user and I am using the administrator account).
    Note XP home addition.
    Thanks
    Anybody have any (new) ideas??????????

    What happens when you delete the registry key or all the keys associated with QT?
    This Microsoft article though claiming not to be for XP or 2000, has something interesting to say under Cause.
    http://support.microsoft.com/kb/303089/en-us
    After removing any program I clear out the registry of left over keys from it. Just something I do. I find I can still miss some. This program Windows XP Manager is very good at finding what I miss, and can also defrag the registry. It will also back up the registry for you also. You might want to take a look at it, where you problem seems to stem from the registry.
    http://www.winxp-manager.com/xpmanager/index.html
    Scroll down to Cleaner in the link on XP Manager, it explains what it does in the registry.

  • ITunes + QuickTime Could not open key???

    So, I'm trying to install iTunes onto my computer and I'm continually getting this messeage right as it finishes...
    Could not open key:
    HKEYLOCALMACHINE\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CLSID. Verify that you have sufficient access yo that key, or contact your support personnel.
    QuickTime is giving me serious trouble... Can anybody tell me what this message means?
      Windows XP Pro  

    I am having the EXACT same problem! This is what I'm getting.
    Could Not Open Key: HKEYLOCALMACHINE\Software\Classes\QuicktimePlayerLib.QuickTimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.
    I uninstalled Quick Time and now I have no iTunes. This is trouble.

  • HELP ME!!!! itunes wont open, error says could not open key......

    I attempted to update itunes to the newest upgrade, and the upgrade was unsucceful, and now this error comes up everytime i try to open itunes (it wont open at all). the error says
    Could not open key:
    HKEYLOCALMACHINE\Software\Classes\.wav\OpenWithList\iTunes.exe.
    Verify that you have sufficent access to that key, or contact your support personnel.
    This makes no sense since this is on my home PC

    hmmm. okay, if you're currently just getting the "itunes has encountered an error ..." let's try the following technique.
    preliminaries
    download and save a fresh copy of the itunes 6.0.1.3 installer to your hard drive. (eventually we're going to run the install from there rather than online.)
    iTunes 6.0.1.3 Installer
    switch off any antivirus and antispyware applications prior to any uninstalls, installs or repair installs.
    uninstall
    use the complete uninstall instructions given in the following document to remove your existing itunes and quicktime:
    Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
    ... and if you run into problems on the uninstall, try using the Installer Cleanup utility:
    Description of the Windows Installer CleanUp Utility
    reboot after uninstalling.
    reinstall
    remember to switch off your antivirus and antispyware.
    reinstall itunes using the 6.0.1.3 installer you downloaded previously.
    if you get the "itunes has encountered a problem ..." error message again after that install, first check to see if your Quicktime will launch. if you get an error message when you try to launch quicktime, try using the following technique:
    iTunes 6 for Windows unexpectedly quits when opened
    keep us posted on your progress.
    love, b

  • Could not open key UNKNOWN

    I am having a problem upgrading from iTunes 9.0.07 to 9.0.2. I've been trying to use the 64-bit installer and have tried disabling my anti-virus software.
    I had this same problem when I was running Windows Vista Home Premium SP2 64-bit on this same computer.
    At first, when I would download, I had to Download Only and then install.
    When I tried to install iTunes manually, it would load very slowly at Copying Files and then say it was Rolling Back Action. After that, it would say that, "The installer encountered errors before iTunes could be configured."
    I tried everything people suggested on help forums, the discussions here, and the Trouble installing iTunes or QuickTime for Windows help article in Support.
    After uninstalling iTunes, making a backup of my iTunes music from Documents and getting rid of anything else iTunes, QuickTime or Apple related, I tried downloading again from the website (using Firefox). I had the problem that iTunes said it couldn't be downloaded without QuickTime. Okay, easy fix, right? I tried downloading and installing QuickTime and these errors came up:
    Could not open key:
    UNKNOWN\Components\69413F169B198734FA40BC8B73511DB0\108B43C0CEA676640B35306AE7D2 4051.
    Verify that you have sufficient access to that key, or contact your support personnel.
    and
    Could not open key:
    UNKNOWN\Components\9C4307835821FFF47864EE6DABC09AA9\EA2C92A1FBE18F42A12C111C5AAD DDA.
    Verify that you have sufficient access to that key, or contact your support personnel.
    So then I tried doing what jnd73 said in a different discussion: http://discussions.apple.com/thread.jspa?threadID=2151409&tstart=0&messageID=102 87668#10287668
    And I found I couldn't do half of what jnd73 said. Either because it already knows I'm the admin, or because I don't have sufficient access to the key. I can't even get another admin user to download iTunes successfully. I don't know if it's a permissions issue.
    The "The installer encountered errors before iTunes could be configured." problem started when I moved from Windows XP Home Edition SP3 32-bit to Windows Vista Home Premium SP1 (Had to update to SP2) 64-bit. I moved from a separate computer (Toshiba Satellite L35-S2151) to this one. I had to move all of my files from my last backup and re-download applications. I think what I did was I moved all of my old iTunes Program Files along with everything instead of just the iTunes folder in My Documents. So, when I downloaded the new iTunes, it didn't make new folders and used the old ones. I was able to make iTunes recognize all of the music I didn't buy through iTunes after I manually found the files, but iTunes never updated correctly.
    I'd think now that I got rid of all of the old folders that now I'd be able to install without any problems.
    Can anyone help?

    I was having the same problem, but I found the solution to the problem.
    First, click on Start and search "regedit" without the quotations. Open it up, click on "Edit: in the drop down menu. Next, click "Find" and search for your folder components, not the key component, which is in your case: 69413F169B198734FA40BC8B73511DB0
    and
    9C4307835821FFF47864EE6DABC09AA9
    They should be folders, and inside the folders, there should be a key with the name of that 2nd key. Example, inside the 69413F169B198734FA40BC8B73511DB0 folder should be a key named 108B43C0CEA676640B35306AE7D24051, and the same for the other folder.
    Now, to gain permissions for these keys, right-click on the folders, and select "Permissions". Where it says "Groups or User Names", click "Add". Then select "Advanced". Next, select "Find Now" and select the "Everyone" user. Click OK, then OK again, and you should be on the permissions window. For "Groups of User Names", select Everyone and select the "Full Control" check box for Everyone. Then click OK.
    Do the same for the other folder. Be careful; for me, there was 3 folders with the same key name, and I repeated the steps above for all 3 in order to make it work. Just check the folders under your folder to see if it has the same name, and if it does, repeat the steps on that folder.
    This method worked for me after trying a million different solutions. Hopefully, it works for you too. If it doesn't work, feel free to reply back. And if does work, please reply back, just so I know it did work.
    Good luck =]

  • Could not open key: HKEY_LOCAL_MACHINE error. Please help!

    Every time I try to install QuickTime/iTunes, this error message pops up:
    Could not open key: HKEYLOCALMACHINE\Software\Classes\Quicktime.Quicktime\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.
    I have no idea what to do.
    Dell   Windows XP  

    The Adobe knowledgebase article actually pointed me in the right
    direction and I was able to solve the issue. Thanks to all who gave
    advise, you guys are the reason these forums work!
    The error message was actually coming from the Microsoft Installer, not
    from anything related to National Instruments. Also, ironically, what
    the message said was spot on with one exception, while I personally had
    access to the registry key, the installer didn’t. What I ended up doing
    was going into the registry using regedit and setting the permissions
    on the key in questions such that “Everyone” had full access. After
    that I uninstalled LabView then reinstalled and it worked fine this
    time. The step by step follows:
    1) Open the registry editor by selecting "Run" from the start menu and then typing in "regedit".
    2) Browse through the registry and select the entry mentioned in the error message.
    3) Choose "Permissions..." from either the edit menu or by right-clicking on the registry key's parent directory.
    4) Click the "Advanced" button to add a new user.
    5) Type in "Everyone" as the new user and click OK (it may not be
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    worked).
    6) Configure the permissions for user "Everyone" to "Full Control"
    7) Uninstall LabView (if necessary) and re-install.
    Best regards,
    -Ben

  • ERROR 1402   Could Not Open Key:

    Having Problems loading QUICKTIME. There was an older version but was deleted a while ago. I have used the Windows Install Clean Up. but still get 'ERROR CODE 1402 COULD NOT OPEN KEY' "HKEYLOCALMACHINE\Software\Microsoft\Windows\Current Version\Uninstall\Quicktime. Verify that you have sufficent access to that key, or contact your support personnel." I have gone to that file, and cannot do anything to that key. PLEASE HELP!!!

    ttt, same problem. please help.

  • ITunes 10.6 error 'Could not open key...."

    Hi there, so i was installing the new version of iTunes (10.6) and then in the middle of the process a box came up saying "Could not open key:UNKNOWN\Components\ ~~~~a lot of numbers and letters~~~~~\ ~~~~~~a lot of numbers and letters~~~~.Verify that you have sufficient acess to that key, or contact your support personnel.
    Right now i have 3 different keys that show up during the installation, each in a different box.
    I've tried to change in the regedit the permission of those keys, but it seems like didn't work.
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    "Could not open key:UNKNOWN\Components\ ~~~~a lot of numbers and letters~~~~~\ ~~~~~~a lot of numbers and letters~~~~.Verify that you have sufficient acess to that key, or contact your support personnel.
    These ones are tricky. But the following instructions are worth a try.
    First do a complete uninstall of iTunes and related components (but don't reinstall just yet), as per the following document:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    a. Launch regedit (Start >> Search Programs and Files >> type Regedit and open the regedit that comes up.)
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    i. Right Click on Components Folder
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    iv. Select Advanced Button
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    xi. Exit the Registry Editor
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  • ITunes 10.6 Error-Could not open key UNKOWN/Components...

    Hi guys, I've been trying to install iTunes 10.6 on Windows 7 64bit, and keep getting this error.."Could not open key: UNKNOWN/Components/EC902C4A3C46DD11393FC916558D5939/21DFF8FCB206D224FAD115B114E 16723. Verify that you have sufficient access to that key, or contact your support personell." I really don't know what to do, I've tried a lot such as making sure it's uninstalled, using Windows Installer Clean up to remove Bounjour, Quicktime and iTunes. I've also tried running the installer in Administrator. I would really appreciate it if somebody could help me! Thanks!

    Hmmmm.
    Just in case, let's try the Fixit from the following document:
    Fix problems with programs that can't be installed or uninstalled
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  • Could not open key

    Every time I try to upgrade QuickTime, a box opens saying: Could not open key
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    I have the same problem. I've tried every remedy I could find with google. Yes, I'm already in Admin mode. And I cannot edit the permissions in regedit because it just keeps saying Access Is Denied. I've tried uninstalling the K-Lite codec package because the problem registry key is:
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  • Tried to install ios5. Would not install. Also lost earlier version of itunes. Keep getting message Could not open key

    Tried to install the newest version and lost all itunes on this computer. Followed instructions about removing and reinstalling iTunes, Quicktime, etc. Now I get message "Could not open key: UNKNOWN\Components|" and several letters/numbers afterward.

    The first thing would be to get the proper version of Safari for your version of OS X (Tiger).
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    Let's try the following user tip with that one:
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    Trim49

    https://discussions.apple.com/docs/DOC-3581 
    https://discussions.apple.com/message/25363960#25363960

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