"could not open scratch file because disc is not available"

Help. I am running a new photoshop CS5 (12.0.4) on a new I-mac running 10.7.1
The program seem to load and authorize correctly but when I try to open it I get 2 sequential error statements
"could not open scratch file because the disc is not available"; then
"could not initialize photoshop because the disc is not available"
Where do I start?

Hi,
having the same problem here. We have 10 Mac Pro machines with OSX 10.6.8 and CS5 Photoshop 12.0.4. By now five of these machines have given the same error: "could not open scratch file because disc is not available" and "could not save ... because of a program error".
The scratch disk is the same one which has the system and it hasn't been touched.
I have repaired the disk permissions.
This just started two days ago and haven't noticed it before. Any clues what could be causing this?
Thanks,
Janne

Similar Messages

"Could not open scratch file because disc is not available" Mac

I recently changed the Photoshop (CS6) Scratch Disk choice from the default Boot Drive to one of the other internal drives in my MacPro (OS 10.6.8).
When I restart Photoshop (CS6) I get the message:
"Could not open scratch file because disc is not available"
and Photoshop will not launch.
I then restart Photoshop with "Command - alt - shift" keys held down
(as per suggestion at <http://forums.adobe.com/message/3937003>)
and reset the preferences which allows Photoshop to come back.
(Resetting preferences returned the Boot Drive to scratch disk status.)
I have another MacPro that - same OS 10.6.8 and Adobe CS6 - and I don't have this scratch disk allocation problem.
What is going on with the one MacPro that prevents me from selecting a Photoshop scratch disk other than the boot drive?

Ignore Ownership worked. Thank you!
I saw this suggestion on another Discussion thread but wondered if that could be the problem since the non-boot scratch disks used on other computers here do not have this property chosen.
"Permissions", "Ignore Ownership", and "apply to enclosed items" remain a mystery to me.
As for Terminal, I've had my hand held a couple of times while I went there and it was not a comforting experience.
Our work setup depends on complete access by everybody to everything (Read&Write Privileges apply to everyone here). We occasionally swap drives between computers which may cause problems, but why should it and how am I to know. The computer that prompted this discussion had its main hard drive replaced a couple of months ago which may have contributed to the problem.
Is there a down-side to ignoring ownership on everything and having "read-write" privileges apply to everyone (aside from lax security)?

Reloaded Photoshop CS5 (New Machine) and now it won't open, geta message "Could not open scratch file because disk is not available", so pS won't go any farther.

reloaded Photoshop CS5 (New Machine) and now it won't open, get a message "Could not open scratch file because disk is not available", so pS won't go any farther.

If prefs are the same as Settings on a MAC, OK, it would have been more
clear to me if you had said Settings since I didn't see anything related to
prefs. On a PC, I know what you mean, On a MAC, wasn't sure.
In a message dated 4/9/2015 9:13:48 A.M. Eastern Daylight Time,
[email protected] writes:
reloaded Photoshop CS5 (New Machine) and now it won't open, geta message
"Could not open scratch file because disk is not available", so pS won't go
any farther.
created by c.pfaffenbichler
(https://forums.adobe.com/people/c.pfaffenbichler) in Photoshop for Beginners - View the full discussion
(https://forums.adobe.com/message/7421714#7421714)

Photoshop cse 5 error "Could not open scratch file because disk is not available" using Maverick

I am getting the following error:
"Could not open scratch file because disk is not available"
I am using Adobe Photoshop CS5 on the Mac Operating System "Maverick". The application is currently loaded on an external bootable drive. I created an external bootable drive using "Disk Utilities". I've changed the directory /private/ to 777 using the following command "chmod -R 777 /private/". I have created the external bootable drive in the event that my current internal drive crashes. I would just then have to swap the drives out. I created the external bootable drive using DYNEX SATA Hard drive enclosure.
Photoshop General Discussion

I searched around and found the answer. My question was to specific. Jim Olvera had the same problem and this was the solution with the help of Adobe Support.
OS X Mavericks. I was able to resolve it after a chat discussion with Adobe support. It is indeed a permissions issue apparently, but not one that can be resolved with Disk Utility. I was able to change to another scratch disk by holding down "Command + Option" as I launched Photoshop, and that did it. Still can't use the previous disk as a scratch, though, even though permissions have been repaired.
JO
Thank you for your suggestion, but I could not even get to the point where "Photoshop" would even open up.
Thank you everyone!

I am trying to import developed images from LightRoom 5 in o Photoshop 6. I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, you do not have necessary access permissions or another progra

I am trying to import developed images from LightRoom 5 Photoshop 6 for further editing. I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, or you do not have necessary access permissions or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file. How do I fix this? I would greatly appreciate it if you would respond with terms and procedures that a computer ignorant user, such as me, will understand. Thanks.

Have you tried restoring the Preferences yet?

I am trying to import developed images from LightRoom 5 into Photoshop 6. I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, you do not have necessary access permissions or another progra

I am trying to import developed images from LightRoom 5 into Photoshop 6. I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, you do not have necessary access permissions or another program is using the file. Use the 'properties' command in the Windows Explorer to unlock the file'. This has not happened before. How do I change this?

Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
Mylenium

Could not open scratch file because the file is locked or you do not have the necessary access rights.

could not open scratch file because the file is locked or you do not have the necessary access rights.

It means what it says: Check your file permissions on your scratch disk.
Mylenium

I downloaded acrobat reader dc. after download completed, I could not open many PDF files. Error read: "could not open this file because its either not a supported file or because the file has been damaged". I opened a new user account and moved these fil

I recently downloaded acrobat reader dc. After download was complete, I could not open PDF files. Error read "Adobe acrobat reader DC could not open this file because its either not a supported file or the file has been damaged". Any suggestions?

HI davidd92392148,
Is this error occurring for all PDF files that you try to open? There is an issue where all file icons can change to the PDF icon after installation, so is it possible that the files you're trying to open have been affected by this issue (and aren't actually PDF files)? Please see Application, file icons change to Acrobat/Reader icon.
If that document isn't the key, then please tell us more about these files. Where are they stored? Did they open in previous versions of Reader?
Best,
Sara

An error occurred while opening the file, you can not open this file because it does not page???

Dear all,
i am test the report to show "No Data Found" world, but, when i preview to PDF, i got the message :An error occurred while opening the file, you can not open this file because it does not page.
i try to load the other xml file that have data, and report work,no error.
i don't know where is the problem, so i need some help....
Thanks in advance for your response.
my rtf report:
<?call:header?>
<?if:count(PLAN_CODE)>0?>
<?for-each@section:G_PLAN_CODE?>
<?template:Header?>
<?for-each:G_PURPOSE?>
<?end for-each?>
<?end template?>
<?for-each:G_PLAN_SUBSQL2?>
<?end for-each?>
<?end for-each?>
<?end if?>
<?if:count(PLAN_CODE)=0?>
====================No Data Found ===================
<?end if?>
about xml:
if no data query back:
<?xml version="1.0"?>

<NARLGLR005>
<LIST_G_PLAN_CODE></LIST_G_PLAN_CODE>
<CF_START_DATE>102.3</CF_START_DATE>
<CF_END_DATE>102.3</CF_END_DATE>
<CF_TITLE_NAME>Company</CF_TITLE_NAME>
<CF_OU_NAME>IT Department</CF_OU_NAME>
<CF_SOURCE_CODE>N/A</CF_SOURCE_CODE>
<CF_PRINT_DATE>102.11.18 15:48:10</CF_PRINT_DATE>
</NARLGLR005>
if have data:
<?xml version="1.0"?>

<NARLGLR005>
<LIST_G_PLAN_CODE>
    <G_PLAN_CODE>
      <PLAN_CODE>03101C3003</PLAN_CODE>
      <PLAN_NAME>03101C3003_test</PLAN_NAME>
      <PLAN_EM>John</PLAN_EM>
      <PLAN_START_DATE>101.09.01</PLAN_START_DATE>
      <PLAN_END_DATE>102.08.31</PLAN_END_DATE>
      <PLAN_HOSTS>abc_super</PLAN_HOSTS>
      <LIST_G_PURPOSE>
        <G_PURPOSE>
          <PURPOSE_CODE>11600000</PURPOSE_CODE>
          <PURPOSE_NAME>Pre-Pay</PURPOSE_NAME>
          <LIST_G_PURPOSE_CODE>
            <G_PURPOSE_CODE>
              <BUDGET_AMOUNT>0</BUDGET_AMOUNT>
              <REAL_BUDGET_AMOUNT>0</REAL_BUDGET_AMOUNT>
              <TEMP_RECEIPT_AMOUNT>0</TEMP_RECEIPT_AMOUNT>
              <REAL_PAY_AMOUNT>0</REAL_PAY_AMOUNT>
              <TEMP_PAY_AMOUNT>-83006</TEMP_PAY_AMOUNT>
              <TEMP_PAY_FINAL_AMOUNT>83006</TEMP_PAY_FINAL_AMOUNT>
              <TOTAL_AMOUNT>83006</TOTAL_AMOUNT>
            </G_PURPOSE_CODE>
          </LIST_G_PURPOSE_CODE>
          <CS_BUDGET_AMOUNT>0</CS_BUDGET_AMOUNT>
          <CS_REAL_BUDGET_AMOUNT>0</CS_REAL_BUDGET_AMOUNT>
          <CS_TEMP_RECEIPT_AMOUNT>0</CS_TEMP_RECEIPT_AMOUNT>
          <CS_REAL_PAY_AMOUNT>0</CS_REAL_PAY_AMOUNT>
          <CS_TEMP_PAY_AMOUNT>0</CS_TEMP_PAY_AMOUNT>
          <CS_TEMP_PAY_FINAL_AMOUNT>0</CS_TEMP_PAY_FINAL_AMOUNT>
          <CS_TOTAL_AMOUNT>0</CS_TOTAL_AMOUNT>
        </G_PURPOSE>
      </LIST_G_PURPOSE>
      <LIST_G_PLAN_SUBSQL2>
        <G_PLAN_SUBSQL2>
          <GL_DATE>31-07-12</GL_DATE>
          <NARL_DOC_NUMBER>0310107311004</NARL_DOC_NUMBER>
          <AP_UNAPP></AP_UNAPP>
          <PLAN_NAME1>03101C3003_101-102</PLAN_NAME1>
          <PLAN_CODE1>03101C3003</PLAN_CODE1>
          <PLAN_EM1>Elly</PLAN_EM1>
          <PLAN_START_DATE1>2012/09/01 00:00:00</PLAN_START_DATE1>
          <PLAN_END_DATE1>2013/08/31 00:00:00</PLAN_END_DATE1>
          <PLAN_HOSTS1>KIC-Supp</PLAN_HOSTS1>
          <REAL_RECEIPT_AMOUNT>0</REAL_RECEIPT_AMOUNT>
          <DESCRIPTION>101 year</DESCRIPTION>
          <CF_GL_DATE>101.7.31</CF_GL_DATE>
        </G_PLAN_SUBSQL2>
      </LIST_G_PLAN_SUBSQL2>
      <CF_START_DATE1>99.1</CF_START_DATE1>
      <CF_END_DATE1>102.11</CF_END_DATE1>
      <CF_TITLE_NAME1>TCS Company</CF_TITLE_NAME1>
      <CF_OU_NAME1>IT Department</CF_OU_NAME1>
      <CF_SOURCE_CODE1>plan</CF_SOURCE_CODE1>
      <CF_PRINT_DATE1>102.11.19 17:12:19</CF_PRINT_DATE1>
      <CS_T_BUDGET_AMOUNT>517524</CS_T_BUDGET_AMOUNT>
      <CS_T_REAL_BUDGET_AMOUNT>517524</CS_T_REAL_BUDGET_AMOUNT>
      <CS_T_TEMP_RECEIPT_AMOUNT>289294</CS_T_TEMP_RECEIPT_AMOUNT>
      <CS_T_REAL_PAY_AMOUNT>289294</CS_T_REAL_PAY_AMOUNT>
      <CS_T_TEMP_PAY_AMOUNT>0</CS_T_TEMP_PAY_AMOUNT>
      <CS_T_TEMP_PAY_FINAL_AMOUNT>0</CS_T_TEMP_PAY_FINAL_AMOUNT>
      <CS_T_TOTAL_AMOUNT>228230</CS_T_TOTAL_AMOUNT>
      <CS_REAL_RECEIPT_AMOUNT>289294</CS_REAL_RECEIPT_AMOUNT>
    </G_PLAN_CODE>
</LIST_G_PLAN_CODE>
<CF_START_DATE>99.1</CF_START_DATE>
<CF_END_DATE>102.11</CF_END_DATE>
<CF_TITLE_NAME>Company</CF_TITLE_NAME>
<CF_OU_NAME>IT Department</CF_OU_NAME>
<CF_SOURCE_CODE>N/A</CF_SOURCE_CODE>
<CF_PRINT_DATE>102.11.18 15:48:10</CF_PRINT_DATE>
</NARLGLR005>

Hi,
You mentioned you tried some steps but I'm not sure what they are, you may try my suggestion to resolve this issue, follow these steps:
Click Start, right-click Computer, click
Properties, and then click Advanced system settings.
On the Advanced tab, click Environment Variables.
Locate and select the __COMPAT_LAYER variable, and then click Edit.
Set the value of the __COMPAT_LAYER variable to EnableThemes. Or, delete the __COMPAT_LAYER variable.
If the issue persists, we can troubleshoot this problem in Clean Boot to determine whether background programs are interfering with PowerPoint:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support

Adobe reader could not open the file because it is not supported or the file is corrupted

can you give me the answer to my problem

What is your operating system? Reader version?
The file in question is a PDF? If yes, open the file in a text editor, then copy and paste the first few lines back here in the forum.

Hi. I'm getting a message adobe reader could not open the file because its either not a supported file type or because the file has been damaged. Any ideas what to do please? thank you

Does anyone had the same problem?

ednaroddy wrote:
Does anyone had the same problem?
If you search the forum you will find that the same problem is posted multiple times every day.
You will also find that the reply is always the same: see http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html

Could not open scratch file

When I try and open Photoshop, I get the following error "Could not open a scratch file because you do not have the necessary access privileges" followed by "could not initialize Photoshop because you do not have the necessary access privileges". As a result, Photoshop fails o open.
I have tried repairing Disk permissions, I have deleted the Photoshop Settings file, and I have tried Resetting Home Folder Permissions.
I am the primary user, and it's only my user account that has the problem. When I try and Reset Home Folder Permissions for my account, the process never completes. When I perform the reset for the other users, it takes seconds.
I've tried reinstalling Photshop, but still get the same error and Photshop fails to start.
I concerned this is the beginning of a worsening problem with OSX LION.
Any suggestions???

Hi,
having the same problem here. We have 10 Mac Pro machines with OSX 10.6.8 and CS5 Photoshop 12.0.4. By now five of these machines have given the same error: "could not open scratch file because disc is not available" and "could not save ... because of a program error".
The scratch disk is the same one which has the system and it hasn't been touched.
I have repaired the disk permissions.
This just started two days ago and haven't noticed it before. Any clues what could be causing this?
Thanks,
Janne

Error "Could not initialize PSE (or scratch file) because you do not have the necessary access"

I am having permissions problems on my Mac OSX, version 10.7.5. I receive the message " Could not initialize Photoshop Elements (or open a scratch file) because you do not have the necessary access privileges." Help please.
Message title was edited by: Brett N

It doesn't appear that the information I copied and pasted is showing up on this thread. I figured out what I should have done in the first place.
These are the files I deleted:
This is what is remaining in the Preferences file:
This is what is remaining in the Saved State file:

"Safari could not download the file because there is not enough disc space"

"Safari could not download the file because there is not enough disc space"
I have 60gb available on my MBA and I have "read and write" privileges for the download folder. This error seemingly came out of nowhere. It doesn't matter if the file is 1gb or 10mb, I'll get the error. All I have to do is remove the .download extension and I can use the file which is complete despite the error.
This is really annoying so any help would be appreciated.

I never used to have a problem with creating a new folder and moving the download into it
But you'll have a problem if you do it now.

Acrobat could not open the file because it is either not a support

Acrobat could not open the file because it is either not a support file type or because the file has been damaged?

What it means is what it says.
Where is the file from?
What makes you sure that Adobe Reader is the right program to open it?

"could not open scratch file because disc is not available"

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