Could not play rented movie.... because it is authorized to play on another

"Could not play rented movie.... because it is authorized to play on another Computer or device"
Any ideas what that might mean? I was asked to authorize my computer which I did then I got this message... i'm on my last 2 days of the 30 day period...
Thanks

No one have any idea what I can do??
Is there any way to get a refund?
I downloaded a few rentals about 27 days ago.... they're set to expire tomorrow and wanted to watch them... but for some reason I have the above problem. It's the computer I used to download them from....
Is there anyway to contact apple or any solutions? thanks

Similar Messages

TS3623 Apple TV will not play rented movies. Says it is being played on another device, which it is not. Downloaded movie via iTunes on my iMac.

Apple TV will not play rented movies. Says it is being played on another device, which it is not. Downloaded movie via iTunes on my iMac.
I've tried restoring the TV, updating my iTunes - nothing is working. It is definitely not playing on my computer.

Sign in to your iTunes account settings on the computer (click on the AppleID top right if you're actually signed in).
In your purchase list find the purchase and use the 'Report a problem' link to tell the store.
Assume you've not moved the rental to another device where it resides but is not being played.

I rented a movie on my iPhone and ha to pause it. When I came back, I could not finish the movie because it says that I don't have enough storage now

I rented a movie on iTunes for my iPhone. I had to pause it. When I came back, it could not play because it said I didn't have enough storage now. Anyone know how to correct this?

You move the movie from iTunes to iPad (tap to enlarge image)
Movie will be moved to the Videos app.

I am getting the following error during the play of a rented movie from my MacBook that i am trying to watch on AppleTV Could not play the rental "A Thousand Words" because it is authorized to play on another computer or device." any ideas?

I am getting the following error during the play of a rented movie from my MacBook that i am trying to watch on AppleTV Could not play the rental “A Thousand Words” because it is authorized to play on another computer or device." any ideas?

Rentals can only play on one device/computer at a time. Have you tried to play on the computer and still have that window open?
Have you transferred the rental to iPod/iPhone or iPad to watch?
If it won't play anywhere contact iTunes support at:
expresslane.apple.com
AC

HT200109 Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?

Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?
Great, so now I have to airplay it by linking my computer to my Apple TV and then the movie has to buffer! So, all that time I spent downloading the HD video has to technically "download" again by buffering. The more I use Apple TV, the more I feel like this item was not created by Apple. I don't even use it for what I originally purchased it for. If I would have known that anytime I wanted to sync a movie from my computer to Apple TV by using airplay that it would have to buffer the movie, I would have never ever ever ever ever purchased this waste of time device. So the video has to technically play all the way through one time first so Apple TV can "remember" the movie to play it back in real time afterwards.
Am I missing something here? Am I doing something wrong that can be fixing my problem? I should have known that the Apple TV had so many things backwards when simple things like when you are using the remote and you reach the bottom of your list, in order to cycle back to the top of your list you have then press the directional buton back the other way rather than most modern day devices that will automatically cycle you back to the top or to the other side when you reached the bottom or end but keep on pressing the button. That **** annoys me when I am doing a search for a movie and have to type the name in manually and have to cycle back and forth to the letters. It makes me feel like I am using a rotary phone or something!

I was told by someone to try and purchase something directly from my Apple TV and that will help authorize my Apple TV. So I picked something that was free and it downloaded.
Then I went back to the Movie that would not work and it played just fine.
So it seemed to work. I will have to try it on other movies and TV shows later.

Could not complete the Move command because the result would be too big

trying to move a picture and I get "could not complete the Move command because the result would be too big". It is the only layer.

This is for version 13.1
I am getting this error as well. I am trying to combine an ~19,000x3600pixel photo with an ~10,000x3600 pixel photo. I created a blank file 30,000x4000pixel to put the 2 photos together. I paste the larger photo into the blank file and position it to the vert center and horiz left of the blank file. I then paste the smaller picture into the new file. It goes in at the center in its own layer as expected. As soon as I try to move it left or right I get the above error message. I can move it ALL the way left and it will stay.
Also if I just create the blank file and paste the larger file in it and move to the right or left by just a little (say with the cursor controls or mouse but move slightly) I get the error. If I move all the way left it stays. If I move all the way right it gives an error BUT if I select undo move and redo move it goes to the right and stays. I tried that with the small file but could not get it to stay right.
all 3 are 72px/in

Could not use the move tool because no layers are selected.

This problem started a few days ago. I like to hold down the "Shift" key when moving a layer (either text or image) to keep the horizontal spacing locked. It was never a problem but a dialog box is now popping up with the following note: Could not use the move tool because no layers are selected.
There's no problem if I'm not holding the "Shift" key but I can't keep the layer from moving up or down. I could just use the arrow key but sometimes I need to move the layer quite a distance.
Also, I'm noticing that if I don't have the cursor directly on the type/image layer, regardless of whether the "Shift" key is selected, a rectangle similar to when the "Rectangular Marquee Tool" is used appears and the layer I had selected is no longer selected.
Any ideas as to why this might be happening? Thanks for the help.

Sorry about that. I'm using Photoshop CS4. There are no layer masks and I'm working over a solid white background (although it's happening in all my files, some of which have multiple layers).
I'm mainly designing DVD sleeves, posters, invites, etc. The layers contain images, live text, vector smart objects, etc. and the problem is happening with all layers, regardless of what it is (text or image).
When I have the mouse directly over whatever it is I want to move and hold the shift key I get the "Could not use..." dialog box. When the mouse is NOT over the image/text, but I have the correct layer selected, I get the "Rectangular Marquee Tool" look, a "dashed" rectangular box wherever I've moved the mouse.
Hope the info is helpful and thanks for responding...

HT1657 I cannot play my rented movie because itunes cannot locate where the original file, has anyone face this problem before? Where can I find the location of the downloaded movie?

I cannot play my rented movie because itunes cannot locate where the original file, has anyone face this problem before? Where can I find the location of the downloaded movie?

What did you use to download it with? iPad? iPhone? Computer?
If it's an iPad/iPhone, play it using the videos app.
If on the computer, look on the left side of iTunes in the library under movies.

I rented Bad Teacher and in the middle of me watching it, it froze and i had to quit it and then i could not watch the movie anymore. Where did it go? I was not passed any rental periods.

and then i could not watch the movie anymore. Where did it go? I was not passed any rental periods.

Babowa
Thank you for your prompt reply. I have bought 1 MacbookPor 17, 1 Macbook air, 1 MacbookPro 15 , 2 ipads, 3 iphones, and this iMac27 and 2 of iMAC24 or 20 not sure   but I do not recall ever doing what you are telling me in your reply.   When you get a extended car warranty, you don't   sign up for it.. it is just there and is included in the sale.   You don't buy this warranty to use it.. You buy it, in case something happens.   Here a perfect iMAC with minimum 100 hour useage has a dead drive. That is not normal and I should not have to even be requesting anything since most MFG offer a 3-5 year warranty on their disc drives and I believe that is probably passed on to Apple regardless if an extended warranty is purchased or not.   Customer service dictates a more flexible approach to make sure the lifetime value of a customer is not lost due to some misunderstanding.
I was in the MacStore that I purchased the unit..and they found and pulled the invoice and confirmed
the purchase of it in front of me. I had paid with credit card and fortunately it was there in their system.   I do not also recall recieving any box or paper although most everything I ever get remains sealed.. I am not in the habit of opening anything since I have never encountered any serious issues before.
   I have used my Macbookpro warranty 1 time and that is all throughout the years I have been investing in Apple equipment.
I just recieved a letter from the store asking me to get the paper to them so they can register it... I don't recall getting any paper actually. But I do have several boxes sealed here.. On this iMAC27, it was a hurry up and get it done thing and I don't remember taking anything extra with it.   Regardless, my request does not seem unreasonable.
Thank you

Trying to import video"Could not complete your request because it is not the right kind of document"

When I try to import a video into Photoshop CS6 I get the error: "Could not complete your request because it is not the right kind of document".
I have tried multiple formats with no luck.
I was able to improt it into Photoshop CS5 by dragging and dropping.
Im using Photoshop CS 6 64bit, have tried 32bit with no luck
If I try to drag and drop it, I get this error: could not place the document. Because no parser or file format can open the file.
I have tried opening a .mov, and a .avi file. I thought it might be a codec thing but why can cs5 open it but not cs6?
I noticed other posts with the same issue but they did not get resolved. Any help would be great.
Thanks,
Josh

Vurgano, Powelly 100, and izzysanime,
Has the issue been resloved?
If so, how was it resolved?
I see Yesughei and Powelly are on Win7.
Izzysanime, which Win OS are you using?
Vurgano, what platform/OS are you using?
We are still investigating this issue and would appreciate your assistance.
To rule out problems with the files you have, could you please verify the Photoshop CS5 sample file "CheeziPuffs.mov" will also not work? (program files\adobe\Adobe Photoshop CS5\samples)
Also would you please verify the following:
Virus/security/parental control software hasn't trapped parts of Photoshop, Bridge, Premiere, Lightroom, or any Adobe app using DynamicLinkMediaServer. (Make sure the Adobe apps are added as exceptions if needed.)
Ensure you have the latest version of QuickTime
Close all Adobe applications - wait more than 30 seconds, then launch Photoshop and try to open the file.
- If unsuccessful, view Task Manager/Processes to verify necessary processes started up when importing video (dynamiclinkmanager.exe, dynamiclinkmediaserver.exe and Adobe QT32 Server.exe)
- If unsuccessful, please capture the full error message text.
4. Close all Adobe apps, wait 30 seconds - launch Bridge and try to open the file.
If everyone is on Win 7, it makes me wonder about permissions...
Thanks,
Meredith

Photoshop CC 2014 - "Could not complete your request because something prevented the text engine from being initialised".

This problem has just started, only with CC 2014. It doesn't happen with CC or CS6.
When I open a particular layered file, then Duplicate it, then close the original Master file I get the "text engine" warning box when I try to enter text in the copy file.
If I enter text in the original Master file - no problem.
If the Master file is still open and I try to enter text in the copy file - no problem.
I've validated all my fonts in Font Book, deleting all the duplicates and one corrupt font. No change to problem.
I've gone to User/Library/Application Support/Adobe/Adobe Photoshop CC2014/ and trashed the CT Font Cache folder. No change to problem.
I've run PS Update.
Running OS 10.9.3.
Any suggestions?

I'm having the same issue on my work computer. I found this info in Adobe's help section.
Issue
When you use the Type Tool, you receive the following error:
"Could not complete your request because something prevented the text ending from being initialized."
To the top
Solution
Close Photoshop, clear the font cache, and restart.
Exit Photoshop.
In Windows Explorer, navigate to the Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CC/CT Font Cache folder.
Move these two files to the Recycle Bin:
AdobeFnt_CMaps.lst
AdobeFnt_OSFonts.lst
Empty the Recycle Bin.
Restart Photoshop.
To the top
Additional information
This issue can occur after you uninstall and reinstall Photoshop several times.
Text Engine error using type tool in Photoshop CC | Windows 8

Could not complete your request because DynamicLink is not available

I am trying to open a video to edit in CS6 and I get this error: Could not complete your request because DynamicLink is not available
I read on one of these formus that I should uninstall and reinstall the program.
I tried to uninstall the program and it told me to use the Adobe Application Manager.
Adobe Application Manager failed and it told me to download the Adobe Support Advisor.
Adobe Support Advisor told me that there was an issue:" cpsid_82829s1: "A restart is pending," bootstrapper error has occurred. " Token Number: 40-87772-063201122012
I followed the instructions it gave me to correct this issue:
If you receive the error "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
Restart the computer and try the installation again.
If the installation fails, delete the InProgress registry key:
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.
Launch Windows Registry Editor.
(Windows XP) Choose Start > Run, type regedit in the Open text box and click OK.
(Windows Vista/ Windows 7) Choose Start, type regedit in the Search box, and press Enter.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
Delete the InProgress key.
I was not able to find the "InProgress" key.
I just want to be able to edit video using my CS6!!! Please help!
My system info:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1729 MHz
Built-in memory: 4027 MB
Free memory: 1810 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GT 330M/PCI/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 1
Video Card: NVIDIA GeForce GT 330M
OpenCL Unavailable
Driver Version: 8.16.11.8988
Driver Date: 20100505000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GT 330M
Video Card Memory: 1024 MB
Video Rect Texture Size: 8192
Serial number: 91190138603683837940
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
Temporary file path: C:\Users\Ainge\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 452.7G, 265.3G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
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   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0
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   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0
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   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
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   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
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   Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997
   BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997
   boost_date_time.dll   DVA Product   6.0.0
   boost_signals.dll   DVA Product   6.0.0
   boost_system.dll   DVA Product   6.0.0
   boost_threads.dll   DVA Product   6.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
   CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0
   dvacore.dll   DVA Product   6.0.0
   dvamarshal.dll   DVA Product   6.0.0
   dvamediatypes.dll   DVA Product   6.0.0
   dvaplayer.dll   DVA Product   6.0.0
   dvatransport.dll   DVA Product   6.0.0
   dvaunittesting.dll   DVA Product   6.0.0
   dynamiclink.dll   DVA Product   6.0.0
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libeay32.dll   The OpenSSL Toolkit   0.9.8g
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   mediacoreif.dll   DVA Product   6.0.0
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195
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   ADM 3.11x01
   Angled Strokes 13.0
   Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.1
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
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   Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
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   FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
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   Film Grain 13.0
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   NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
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   PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
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   Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Pinch 13.0
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   Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
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   Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Sumi-e 13.0
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   Underpainting 13.0
   Vanishing Point 13.0
   Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   Wind 13.0
   Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
   ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

This forum is for suite specific questions only. Yours appears to be application specific and if I was sure which one I would move this there.
There are several video apps so please post this in the appropriate one where the experts are far more likely to see it.
Bob

CS5 RAW Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information.

I rented a Nikon D600 & D610 and CS5 cannot open the RAW files, i do not have any issued with my D700 RAW files. I am getting this error message -
Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.
Please visit the Camera Raw help documentation for additional information.
Can anyone please help?

yellowmledbetter wrote:
Sorry, I am on a MAC. I downloaded the link you provided and it's giving the same error message as above. Running CS5.
The error message you gave is from Camera Raw. I thought you said that DNG Converter didn't work?
The link I gave you is an article on getting your raw files to open in Camera Raw. Did you read it? I lazily gave you the link because this is one of the most common problems in this forum, and I get tired of saying the same thing over and over again. I could break it down for your specific case, but I was hoping you could read through the article and work it out for yourself.
But, here goes:
Your cameras are newer than your raw converter, so it won't understand them.
CS5 comes with Camera Raw 6, which can only be upgraded as far as 6.7.1. You can find out which version of Camera Raw you are running in three ways: in the settings title bar (Cmd-K), in the plug-in title bar (press F to start/stop full-screen mode to reveal the title bar), or Photoshop's Help menu (About Plug-ins).
Downloading raw files from newer Nikon cameras with old versions of Nikon Transfer will actually make them unreadable in Adobe software. They can be fixed with a free utility. Again, it's all in the linked article. You should be using up-to-date Nikon Transfer, or Adobe Photodownloader to avoid this problem.
All being well, you have good raw files on your computer. You can convert them to dng using Adobe DNG Converter. IF you are on OSX Leopard or Snow Leopard, you CAN'T use the latest version, because Adobe stopped support. But, if you ARE on a later OSX, you can download DNG Converter 8.6.
DNG Converter is designed to convert FOLDERS of raw files at a time. You select a folder of raw files, and tell it to create DNG copies. BUT, you have to set up the converter before you start using it...
If you load up DNG Converter, you'll notice a button labelled "Change Preferences". Clicking this, you'll see the first option is "Compatibility". Here, you must select the appropriate setting for the version of Camera Raw you HAVE (see above). If you can't work this out, just pick "Camera Raw 5.4 and later". THEN pick a folder of raw files and convert them to DNGs.
All the above is already in the article, but I gave you a personalised response. If you still can't get it to work, please give us more than one sentence. Tell us exactly what you tried, and describe exactly what happened. Which version of OSX you're running, what device and software you downloaded your raw files with, how you used DNG Converter, and so on.
I really should be in bed.

CS5: Could not complete your request because the file is not compatible with this version of Photosh

After several hours creating a PSD file in Photoshop CS5 I attempted to revert some changes and got this error "Could not complete your request because the file is not compatible with this version of Photoshop".
I closed the file and restarted Photoshop and still get this error.
I restarted the computer and still get this error. Now my hours of work are WASTED!
This file was created using Photoshop CS5 Extended and was never in any other software.
Details:
Mac Photoshop CS5 (12.0 running in 32 bit mode)
File had a video layer (h.264)
MaxBook Pro 2.8Ghz
OSX 10.6.3

I was able to open the file in Photoshop CS2 and all layers were intact. PS CS2 gave me the message: "A layer is corrupt and will be discarded." Turns out that was the video layer. The file itself was fine and I am again working on it in PS CS5.
Which leads me to ask: If a video layer gets corrupted why can't PS CS5 open it?
PS CS2 had no problem opening the file, it just flatteded the video layer - it even kept the current key frame.
Additional info: Just before the file went bad I made a level adjustment to the video layer and set a keyframe in the animation panel. Then I saved and got the error "Could not complete your request because the file is not compatible with this version of Photosh' in Photoshop Macintosh". Also the source H.264 video file appears to be fine, it's only a 5 second clip and it play fine in every app - even PS CS5.

I am getting an error message on my itunes when trying to back up my iphone 4s, itunes could not back up iphone because an error occurred.

Please help me!!!! I have tried all of the steps that I have found listed for this issue. I am not sure if I should try to contact my phone provider or not. I am getting an error message without an error code. That says: Itunes could not back up Iphone because an error occurred. Please if anyone one knows any steps I should take please let me know. My iphone and Mac and iTunes are all up to date.
Itunes: Version: 11.0.2
MacBook Pro: OSX: 10.8.3
iphone4s: iOS 6.1.3
Thank you

Excellent!
Please note the following:
Note: iCloud Backup does not back up music, movies, and TV shows that you did not purchase from the iTunes Store, or any podcasts, audio books, or photos that you originally synced from your computer. iCloud Backup will restore your purchased music, movie, and app content from the iTunes and App Stores during the background restore process. Previous purchases may be unavailable if they are no longer in the iTunes Store, App Store, or iBookstore.
The above comes from this article:
Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?)
Best of luck with this.

Could not play rented movie.... because it is authorized to play on another

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