Could not purchase "the network connection timed out", could not purchase "the network connection timed out"
Trying to download music from iTunes, message keeps popping up.
No, there isn't an 800 number. Close down your iTunes program and restart it. You can also check for purchased music:
http://docs.info.apple.com/article.html?artnum=93015
Similar Messages
-
"could not purchase.the network connection timed out"
this happens every other time i try to download a song off itunes with my gift card.
whats going on?No, there isn't an 800 number. Close down your iTunes program and restart it. You can also check for purchased music:
http://docs.info.apple.com/article.html?artnum=93015 -
ITunes could not connect to the iTunes store. The network conect timed out
I am having trouble with iTunes,
Message: "iTunes could not connect to the iTunes store. The network conection timed out. Make sure your network settings are correct and your network connection is active then try again."
Im not sure when exactlt this happend, it may have been after i downloaded an iTunes update, but I cant be sure. Other than that nothing else has really changed. I have now had this problem for a couple of weeks.
I am running windows Vista (32 bit System)on my HP Laptop and have ADSL and am able to run explorer and all other non-apple software.
I have tried all other advice offerd in the various supports:
1. re-installed iTunes
2. Checked all firewall settings - even removed Norton security (currently just operating on windows Visat security and have checked all that)
3. changed "host" file to "back-host"
4. played around and tested various internet settings
I hope this information helps to solve the problem. I have also recently found some other information which may be useful:
Although I do not use "safari" as an internet explorer, this does not work on my system either. I have re-installed this to see if it helps but am still unable to connect to the apple store (home page) on safari. I have looked up the support site for safari but have thus far be unable to find any helpful information to solve the problem.
Please help this is very frustrating...
Many thanks in advance!Thanks Polydorus,
I have run the entire diagnostics the results are as follows:
Microsoft Windows Vista Home Edition (Build 6000)
Hewlett-Packard HP Pavilion dv6700 Notebook PC
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 1F42598E2F1661DA
Current user is not an administrator.
The current local date and time is 2008-08-02 23:08:07.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {095C31B4-7DF1-4CFF-BE80-E22A33EE716D}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970
Lease Expires: Thu Jan 01 07:00:00 1970
DNS Servers:
Adapter Name: {1B5B44DE-64F4-4B5D-A57D-C80CAB0342C6}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.33
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 02 18:25:24 2008
Lease Expires: Sun Aug 03 18:25:24 2008
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-07-03 17:03:38.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.0.7.3),
E: PIONEER DVDRW DVR-K17B, Rev 1.02
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 37:21 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 7.7.1.11 is currently running.
iTunesHelper 7.7.1.11 is currently running.
Apple Mobile Device service 2.1.29.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod classic running firmware version 1.1.2
Serial Number: 8K742MT2YMV
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Hope this helps. Looking forward to resolving the problem. -
Everytime I try to access the itTunes Store, this is the message I receive:
iTunes could not connect to the iTunes Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.
The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us. -
I am cannot access the iTunes store via iTunes on my PC and also can not update to 10.6.3. It keeps telling me that my connection has times out and/or check my settings. There is nothing wrong with my setting. I am also having trouble with the app store on my iPhone 4s and can not update apps.
I have signed out of itunes and now cannot sign in again.I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us. -
I keep getting this error message when I try to log into Itunes, has anyone else seen this error? If so how did you fix it?
Itunes could not connect to itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, and try again.Have you disabled any firewall and security/antivirus programs? This seems to have helped the vast majority of people who have posted the same problem in this forum.
-
when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"
I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.
-
When I click on the itunes store this message appears."Itunes could not connect to the Itunes store. The network connection timed out". what am I doing wrong?
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message -
We could not complete your itunes store request. the network connection timed out
Can anyone help me with this message? We could not complete your itunes store request. The network connection has timed out.
im not sure how this works but i seem to be getting that same message matter fact my ipad 1 went into recovery mode and all i was doing was playing a game and it showed that i had to connect to itunes did that and it said it had to update and i did that and upon the update it showed network connections timed out. tech support said to turn off firewall and anti virus and try again did that and it did the same thing. and im not sure what else im supposed to do. i can get it fixed threw best buy but the thing is paying 30 bucks ***** and you know i souldn't have to pay if itunes would fix there problem it's not my rouder and it's not my internet cause i have went to other peoples homes and tryind and get the sam ething so it has to be apple or itunes not sure which but wish they would fix the problem
-
I started getting a Timed Out error message on my iPhone 5 when trying to browse the internet tthat reads Page could not be loaded. Connection timed out. I performed a Reset Network Settings and am still getting the error message. What is the fix?
Thanks so much for more direction.
I realized that I bought this iPod T4 about a year ago, so decided to check the date and it is still under the 1 year ltd. warranty until 21 Dec. I contacted Apple via Chat and was informed that the problem may lie in the version of iTunes I was running 10.7. Today Apple released v. 11 of iTunes which I was instructed to download. It's TOTALLY different from iTunes 10.7 - drastically different in fact.
The Apple Chat Rep set up a phone call appointment forl 8:00 pm ET tonight where another Rep will call me to make sure the restore was accomplished OK. With v. 11 of iTunes I can't even find the restore option!!! The phone Rep will have to help me navigate v. 11 of iTunes. It doesn't seem intuitive at all. Maybe it's just me?!?!
Thank you for sending this new link for firmware. It's not clear to me right now whether I'll need it or not. The phone Rep will probably somehow be able to resolve the problem. If not, they'll probably send me to the nearest Apple store if the problem is hardware, as it would be covered under the warranty. I will give another update as to what transpires as a result of the phone call with the Apple Rep.
Again, thank you so much for helping me. -
Itunes could not connect to Itunes store. The network timed out.
Hi
when i'm try to go on to the itunes store, i get this message
"Itunes could not connect to Itunes store. The network timed out."
I can surf the web fine.
I've problems for two days now. I phone apple care they said "sorry I can't help" and hanged up on me, so that was helpful
Hope someone can help
thank you!I had the same problem !
I eventually contacted my ISP which is Orange and to my surprise they were aware of the problem ad said it would be sorted soon.
6 hrs later I was able to open iTunes. -
ITunes could not connect to the iTunes Store. The network connection timed out ??
i cant connect to itunes store from my PC
i have run iTunes Diagnostics ,cheked network store connectivity = Secure link failed
iTunes is NOT enabled in Windows Firewall. i don't know what to do ,, i have reinstalled itunes from my computer ??
ANY HELP ?? PLEASEI just started having this issue as well. The article does not fix my problem nor does it at any point address my issue I am having. There is nothing new with my computer. There is nothing new with my iPhone. It worked fine this afternoon. Now all the sudden, I get this eeror. tried logging out and in but it wont let me log in now. My buddy's Sprint iPhone works just fine. So anyone have any real ideas?
-
Please help me out.. thank you
I have Windows 7 and after going through several suggestions, the one that worked for me was this:
A Dell service representative removed an expired version of McAfee and a half *** version of Norton Antivirus (problem #1: I should only have one functioning virusware up, not two or more)...I then purchased a reliable Antivirus + Cleaner from the Dell rep and he installed it.
The Dell rep then noticed that when he checked my computer properties, I had the following:
Windows 7 Home Premium
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Service Pack 1 <I WAS MISSING THIS PARTICULAR ITEM; THE DELL REP ADDED THIS>
Once the Dell rep did this, I was able to access my iTunes Store and get things updated from 10.5 to 10.6....It took 2 hours, but glad it got done. -
Itunes could not connect to itunes store. the network connection timed out
aint that too bad for me. Its been happening more often since i added norton 360 though its happened once or twice with an older version. What the **** is going on?
what i did...
1. i uninstalled and then installed latest version of itunes. it worked for 3 hours. then could not connect to itunes once again. Does anyone have suggestions ?
regards,Are you using Tiscali ISP?
-
I have contacted Express Lane support but they couldn't help per se. The info provided didn't resolve the problem
I have internet but iTunes Store and Safari will not connect. Apparently the last contact I had with the store via my PC was on December 6th. Around that time I did install AVG Anti-virus 2012 and I have been reading threads over at AVG and it looks like AVG and Apple may be pointing at each other as the problem.
I need to upgrade to OS5 in order for my Apogee Jam to work properly - or so I've been told (no sound coming from my iPad2 or headphones).
I updated i Tunes Stores to 10.5.2.11.same prob here.something is wrong. cannot connect whatsoeve.
re-installed.checked firewall. all is fine.net working fine.but app store continuosly shows above err.
Maybe you are looking for
-
Getting error while generating Business Blueprint Document for Project
Hello Experts, I hv created a project in Solution manager 3.2 through solar_project_admin . Now iam in the phase of defining its Business Blueprint . I hv completed the steps, at the end when iam generating Business Blueprint document ,following erro
-
How to run import from Unix Oracle 8.0.5 database with Windows Oracle client?
How to run import from Unix Oracle 8.0.5 database via network with Windows Oracle client? Is it possible? When I try to do it Oracle client just hangs... If not which ones are compatible Aix or Solaris to Unix or it must be a Unix client to connect t
-
Since iTunes v8.1 install I lost most of my song files
Since installing v8.1 a few days ago when I open iTunes it shows that I have 1250 songs on 7.54 GB. But, when I try to select a song, a window opens stating; THE SONG COULD NOT BE USED BECAUSE THE ORIGINAL FILE COULD NOT BE FOUND. WOULD YOU LIKE TO L
-
Checkbox with vertical label - FB mobil app
How can I create in Flash Builder a checkbox with a vertical label. Has someone an example code? The label should be under the checkbox (but in center): CheckBox L A B E L Great thanks, M.
-
N80 Battery hots - Poss cause - Now rectified for ...
In a not so long ago previous post to this forum i wrote that my new N80 battery/phone got hot all of a sudden. It happened approx five times over several days. Ive since found the reason why and would like to share, due to some trial and error testi