Could not retreive download information in App Store via Wi-Fi!
I have a very very critical problem about downloading stuffs in App Store! The detail is when I open App Store, after loading stuffs, it said: "Could not retreive download informations, please connect to iTune." I don't care about the message, so I continue anyway. After entering my account informations, the second problem
appeared, there's another message said: "To ensure the secure connection, please check your setting in Date & Time." some like that. It's okay, I configured the setting, but after that, it showed me the same message. So I have no idea about what happening. Because this is not work, so I follow the first recommandation: connect to iTune. But it also not work. Is there have any relations in these 3 problem? Now I feel lose and I need some help!!!
Are you accessing the App Store on iPod Touch or iTunes?? maybe you should try the other.
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TS1368 I could not connect to iTunes and App Store after I downloaded ios6 in ipad2
I could not connect to iTunes and App Store after I downloaded ios6 in ipad2
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
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Why don't you explain what happens when you try to delete these two apps that are showing that they need updates. You can only delete them if they are actually installEd on the iPad. Are they on the device?
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I could not update any thing in app store
Do you have restrictions on? Settings, general, restrictions, turn off.
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I tried to download the app "Google Translate" from the App Store onto my iPhone 5s. However, the download will not complete. As well, when I try to delete the icon from my home screen, it will not go away. I am very frustrated as this has never happened before and I have gotten many paid and free apps from the App Store. I hope someone can solve my dilemma. Thank you kindly.
What have you tried to get the app to finish downloading e.g. have you tried logging out and back into your account on your phone, disconnecting and reconnecting to your network, soft-reset of your phone (press and hold both the sleep and home buttons for about 10 to 15 seconds, ignore the red slider, after which the Apple logo should appear and it should reboot) ?
You could also try downloading the update on your computer's iTunes and see if you can sync it over to your phone (or delete the app its Apps tab when connected to your computer's iTunes and sync the new version - deleting the app will delete its contents). -
Message "could not sign in" when in App Store
Why is it that I get the message "could not sign in" whenever I try to download? When I put in the wrong password, it knew it was the wrong password. When I put in the correct password, I get the above message. Thoughts?
Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again. -
Why is it that after upgrading to IOS 6, I could not retreive my full list of my purchased applications & ganes list in the app store now !!!!
Whenever I try to tab my purchased in the update feature of app store; not only does the long list of my previous purchases do not showed up like in IOS 5 do but after a while it just prompt out to the main home page. I tried this for both my 3GS and 4GS too and both have the same problem. APPLE INC please rectify this serious problem as soon as possible.Did you read your other posted question, that has been answered.
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Error "mzm.nvyhpxhw.pkg could not be extracted" when downloading bioshock from app store
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Hi rjh6213
I am having the same problem with update of Motion 5 and FCPX yesterday got the same error invocation when starting to install although it dowloaded well.
This has nothing to do with developer's website since these two apps are solely Apple's yet the same or similar error occurs mine read like this......"The application could not be downloaded, an error occurred while running scripts from the package-----mzm.hfxomswf.pkg" this all has to do with the apple store that is full of bugs.
sometime it works, many times it does not work.
Thanks
AppleLou -
App Store says, "Tuner! and 4 other apps could not be downloaded at this time. Please try again later."
How may I appease the Store? The message first appeared a couple of weeks ago and seems to reappear every time I download something from the App Store, be it an update or a new app. I tried re-downloading and re-deleting "Tuner!" (this is the only one whose name I can see), but to no avail. I even tried hiding a whole load of apps from my Purchased list (including Tuner!) in the hope that the five offenders would GO AWAY and stop waiting around being nuisances ;) I haven't noticed them slowing down/stopping my other downloads, so I never paid the pop-up notice much attention, but it is starting to bug me now.
Thank you if you can help.I have been getting the message from time to time over the last couple of weeks. I just click through, and the download haooens anyway. The other day I looged onto my accout in apple.com, and it simply wanted me to verify the ccv on the credit card.
I am glas your solution worked, but I am not sure you needed to do a full wipe and reinstall. There is some goofy stuff going on with the store, but nothing you can't get by. -
I erase my mac book pro to factory setting and cannot re-install the software. I received a message saying my Apple ID has not yet used with the App store. Please review your account information. Could anyone help please. I need to re-install my os.
Use Internet Recovery. You shouldn't need an AppleID. http://support.apple.com/kb/ht4718
Internet Recovery will install the OS that shipped with the Mac. You can then upgrade to Mavericks if that was not it.
Do you have an App Store account? Did you ever use it to install the OS? -
Hello - my safari on my ipad2 gives the following message "safari could not open the page because the server stopped responding"...email works fine and I can download from the app store...seems to just be a safari issue
Marc-
The Safari message is probably telling the truth. Is the problem repeatable at several websites, or is it only with a particular one? If all websites, you may have trouble with your internet connection downloading large amounts of data. Mail messages are relatively small unless there are attachments or embedded images.
Fred -
"Unable to download App. App could not be downloaded at this time"
On my registered iPad, the "free" iPhoto and iMovies are listed in my purchased Apps but when I try to download them it says "Unable to download App. App could not be downloaded at this time" I tried rebooting and logging out of the App Store and back in. No luck
Hi Dellie909,
Welcome to the Support Communities!
The articles below may be able to help you with this.
About Free Apple Apps for iOS 7 compatible devices
http://support.apple.com/kb/HT5913
iPhoto, iMovie, Pages, Numbers, and Keynote are free on the App Store for qualifying iOS 7 compatible devices activated or purchased after September 1, 2013.
The first time you launch the App Store in iOS 7 on your qualifying new or factory refurbished iOS device, you will be offered iPhoto, iMovie, Pages, Numbers, and Keynote for free in addition to other free software from Apple. When you tap Download All and sign in with your Apple ID, the apps will download to your device and appear in your store account. If you tap Not Now when you see the offer, you can search for the apps in the store and download them one at a time for free.
Note: If you aren't connected to WiFi when you accept the apps, any apps larger than 100MB will download when you have a WiFi connection.
If your new qualifying device came with iOS 6 installed, you will be offered the apps after you update to iOS 7.
If you already purchased and downloaded all the apps, they won't be available for free. You will, however, be eligible to download the updated versions.
If you have a computer, you can view your iTunes Store account and request assistance by following the instructions below:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
I hope this information helps ....
Happy Holidays!
- Judy -
My iPhoto somehow got deleted from my Macbook Pro. Now when i try to re-download it from app store, i get the message, "we could not complete your purchase, iPhoto cant be installed on Mac OSX install ESD, because Mac OS X version 10.9 or later is required." The iphoto was actually installed on this macbook and now i cant re-install it. This version of macbooks dont come with any CD. Please help somebody?
Restore iPhoto from your boot drive backup.
OT -
Since I actualize my iphone 4 to ios6 I can´t download applications from app store in it they seem to by downloading but within some seconds it's like if not clicked the download button. But then I have "waiting" mode applications that I never search for.
Hi nitish7
Thank you for posting and welcome to Nokia Support Discussions!
Can you provide us the following information to better assist you:
1. Model of your phone.
2. Are you downloading from Nokia Store on the phone or using Nokia Suite?
3. Type of connection you're using (WiFi/mobile data)
4. Any error message you're getting?
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution" -
Mountain lion will not download thru the apps store. It has been purchased and redeemed. I have set my energy settings appropriately so computer will not turn off during download as Verizon offers a connection that is very slow. I have set the display to go to sleep (which I have set so I have to sign in again). When I sign in again, Mountain Lion OSX has disappeared from the launchpad. I have tried this several times. I do have Norton Internet Security on my Mac Air. I turned off the idle time scan on the Norton and tried again. Same results. Anyone?
Ask anyone around here, and they will tell you quite differently. AV software will slow down your computer, can be incompatible with software you use, can cause kernel panics and other problems. It is unnecessay since OS X has it's own protection built-in. AV software can no more tell the difference between safe and unsafe sites on your browser than could an elephant.
But, hey, who am I to argue with your tech person? Please, don't let me sway your opinion. How about a visit to:
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
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