Could not retrieve the document with the passed obsolete token.

Question

Hi,
Issue is with the specific report not able to execute when the query is cancelled and getting an error when you are cancelling an already executing query.
Receiving an error message during running one of our report in the
following way:
- Run the Webi report
- Select the value for 8 prompts
- Click on cancel
- try to re-run by clicking on re-fresh and receive an error message.
The error message is the following:
"Could not retrieve the document with the passed obsolete token (Error: RWI 00323) (Error: INF)"
Till now we have made the following changes:
This might be caused by a storage token that identifies a document state, which is no longer available in the storage tokens stack.
In the webi.properties file, increased the value of storage tokens stack size.
1. Edit the webi.properties file found in the following location:
u2022 <Installed dir>\program files\businessobjects\BOenterprise115\Web services\en\dsws_webservice_boe\data\asemble\dsewsBobjJava\src\WEB-INF\classes\webi.properties.
2. Add or change the following variables:
u2022 WID_FAILOVER_SIZE (This sets the maximum number of tokens to keep in memory. It is 10 by default.)
u2022 WID_STORAGE_TOKEN_STACK_SIZE (this sets the maximum number of tokens stored on disk. It is 10 by default.)
u2022     Deleted cookies.
u2022     Add  the Java Runtime Parameter value from following path:
Start - > Control Panel-> Java -> Java Applet Runtime Settings
Click on View.
Add the Java runtime Parameter value: Xmx200.
It is not a machine specific issue however it is intermittent.
Please advice.
Regards,
Pradnya Kokil

Answer 1

Hi Pradnya,
Following solutions might help you to resolve the issue.
Solution1:
To achieve optimum performance, the developer should limit the number of new windows that can be opened using the OpenDocument function, particularly if using it within the drill function.
If you must open a new window each time, you can increase the number of document instances available on the system by modifying parameters in the webi.properties file:
1. On the Business Objects server, navigate to the following directory:
C:\Program Files\Business Objects\Tomcat\webapps\businessobjects\enterprise115\desktoplaunch\WEB-INF\classes
2. Open the webi.properties file using a text editor.
3. Uncomment the FAILOVER_SIZE=10 line by removing the # from the beginning of the line.
4. After FAILOVER_SIZE, add the following:
STORAGE_TOKEN_STACK_SIZE=40
5. Save the file.
6. Restart the application server
Solution2:
Do not use Control Key + N or File New from Browser for invoking new instance of Browser
Avoid opening Infoview by Hyperlinks.
Alternatively, by setting logontoken.enabled property in web.xml for desktop.war, will stop users allowing using old token
Locate web.xml file in desktop.war file deployed on your application server
Locate the following string in web.xml:<param-name>logontoken.enabled</param-name>
Change the <param-value> for logontoken.enabled from true to false (forexample, <param-value>false</param-value>)
Save and close the file
Restart the web application server to apply the changes
Regards,
Sarbhjeet Kaur