Could not sign in to facetime, network connection error message.

Hi, I have Macbookpro running snowleopard OS X 10.6.8.  I purchased facetime 1.0.2  from the app store and am having a problems trying to sign in.  I keep getting a message to check with network connection.  I have facetime on my ipod touch 5th generation that came with it and was able to use it.  I think one can use facetime on more than one device with their account.  My itunes account says i have one item waiting to download but i don't know exactly what that item is or if i'll be charged for it.  Could that be the facetime app i purchased but needs to be downloaded?  Any ideas will be appreciated as i will continue to see how i can get it to work, thanks.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
 Cheers, Tom

Similar Messages

  • 7.1 update to IPad now unable to use FaceTime and iMessage says could not sign in check your network connection.  Why am I seeing this when I am connected?

    7.1 update to IPad now unable to use FaceTime and iMessage says could not sign in check your network connection.  Why am I seeing this when I am connected?

    Check Settings>General>Date & Time>Set Automatically>On. Make sure that the time zone setting is also set correctly.
    If that didn't solve the problem, restart your iPad and try again. If that fails, reset your iPad and try again.
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  • TS3367 I'm trying to use FaceTime on my new iPad but I keep getting this message could not sign in check your network connection

    I'm trying to use FaceTime on my new iPad but I keep getting this message could not sign in check your network connection.

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
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    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
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    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

  • TS4185 When trying to activate FaceTime I got code,"Could not sign in.Please check network connections and try again".wi fi connection is wall to wall and I can access everything else.Just can't activate facetime.Any ideas?

    When trying to activate FaceTime, get code " Could not sign in.Please check network connections and try again".Wi fi is strong and can access everything else.Any advice?

    Hello
    Try this... I had the same problem and this worked for me.
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  • HT5934 after downloading iso7 my imessage and FaceTime will not activate.  it says to sign in with apple id then after trying to do that imassage says could not sign in please check network connection. i need message!! can anyone help?

    After downloadinf iso 7 my imessage and facetime will not activate.  It says to sign in using itunes password then when I try  imessage says it could not sign in please check network connection.  My network says its connected??????

    see if this helps
    http://support.apple.com/kb/TS4268
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  • I have internet connection but when i try to activate imessages, error says "could not sign in, please check network connections again

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    Tap Settings > General > Reset > Reset Network Settings then restart your iPod.
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  • Getting this messg on Factime "could not sign in, check your network connection", but I have Wifi activated and working with internet??

    Getting this messg on Factime "could not sign in, check your network connection", but I have Wifi activated and working with internet?? what can I do?

    Usually it's because you are not making internet connection via wifi. Open Safari and see if it connects.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

  • TS4185 When trying to activate FaceTime I got code,"Could not sign in.Please check network connections and try again".wi fi connection is wall to wall and I can access everything else.Just can't activate facetime? Menu Facetime/preference is not available

    When trying to activate facetime get the message i get "could not sign in. Please check network connections
    My Apple ID is correct
    tried with a new apple Id ...doesn't work neither
    My connection is correct..;
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    Can anyone bring some help?
    Thank you

    Hello
    Try this... I had the same problem and this worked for me.
    Go to your system preferences → network → make sure WI-FI selected → advanced → DNS tab. Add 8.8.8.8 to the DNS servers. Go back to FaceTime and try to verify your account again.
    Good luck!

  • Facetime error on imac, could not sign in please check network connection and try again

    hi can somebody please help me solve this issue. i have downloaded facetime to my imac running snow leopard, when i log in with apple account it loads for ages then says (could not sign in. check network connection and try again). help please

    Hi skenneth,
    Here are some troubleshooting steps I would recommend:
    FaceTime for Mac: Troubleshooting FaceTime
    http://support.apple.com/kb/ts4185
    Cheers!
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  • TS4268 iphone 5 facetime. could not sign in. Check network connection

    I just bought my new Iphone 5, and got this error message.... my connection is perfectly fine....dont know what's going on....HELP

    my wife got the iphone 5 too a month ago...same carrier...my connection is good...hers work fine....same connection..

  • IMessage - could not sign in please check network connection

    Hi,
    I have 3 macs and a couple of iDevies. All was working fine... Suddenly iMessage does not work on my iMac. All other devices tied to the account have no problem with messages. At first it gave me: "could not send the message please check network connection". After tinkering and waiting a couple of days I then tried to log out and then log in again... Bad idea; I now it gives me a similar message but that it cannot sign in.
    AIM and all other internet services work without an issue, no problem with other Apple ID services.
    Thanks for any and all ideas.
    Regards,
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    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
    Step 1
    Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
    Step 2
    Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
    Step 3
    From the menu bar, select
     ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
    Step 4
    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
    Step 5
    From the menu bar, select
     ▹ System Preferences ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
    The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
    Step 6
    Select from the menu bar
     ▹ System Preferences… ▹ Flash Player ▹ Storage
    and click
    Block all sites from storing information on this computer
    Close the preference pane.
    Step 7
    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
    Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" in the name. Log out and log back in.
    Step 8
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    If iMessage worked in the guest account, stop here and post your results.
    Step 9
    Boot in safe mode and log in. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
    If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
    Step 10
    Reset the NVRAM.
    Step 11
    Reinstall OS X.
    Step 12
    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

  • FaceTime always throws this error "Could not sign in, Please check network connection and try again" whenever i try to log in

    Processor:      Intel Core i7 2.9 Ghz
    Memory:         8GB 1600Mhz DDR3
    HDD:              1TB (5400rpm)        
    Graphics:       Intel HD Graphics 4000

    Not sure if you have tried adding 8.8.8.8 to the DNS servers yet or if your messages app is a problem as well. for me the only fix was as follows:
    Back up all data.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/IdentityServices
    Right-click or control-click the line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer, empty the Trash, and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    Basically drag the items in the identityservices folder to trash log out, log back in, empty trash, start messages or facetime!!
    GOOD LUCK!

  • Trying to activate iMessage with Apple ID and get could not sign in check your network connections. Any ideas

    Had to reset phone today. I am trying to activate IMessage using Apple ID it keeps giving me a message saying can't sign in check network settings and try again later. Anybody have a suggestion

    Hello Quacker256,
    The following article provides troubleshooting steps that can help get iMessage activated.
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Cheers,
    Allen

  • I have an imac and when i load up facetime and login it says "could not sign in. please check your connection and try again later" but my WIFI is fine? please help????

    i have an imac and when i load up facetime and login it says "could not sign in. please check your connection and try again later" but my WIFI is fine? please help????    i have an early 2006 imac (intel core duo) running snow leopard (10.6.8) and it says on app store you need 10.6.6 or later? please help??

    try to activate it, then LEAVE IT ALONE FOR 24 HOURS!
    either that or restore it from an icloud back up. that seems to be working pretty well for a lot of ppl

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