Could not upgrade online and select in-store pickup

Could not upgrade online and select in-store pickup. I tried several times on my phone and on my computer. Just no option was on site to select for in-store pickup.
I finally used the chat now to get help. The person said they could help me with this. All this person did did was give me a toll free number to call. I could have just called the toll free number myself, without using the chat now.  When I called the toll free number, the person then passed me along to someone else.  The 3rd CS rep called a store to make sure they had the phones in stock that I was upgrading to. Did this CS rep set me up for in-store pickup? No,, again I was given another phone number and name of person to call and talk to. This was the sales clerk at the Verizon store that I use. The sales clerk could not and would not set up an appt. for today (Fri), due to IPhone6 release so have to wait til Sat.
Not one single CS even attempted to help get my online order placed and to use in-store pickup. I have used online help chat many times with other companies and they always got things set up for you. I hope the store clerk is more helpful than Verizon's customer service was (or lack of service).

Welcome to the forum, abc002, congratulations on your new home!
It can be fun to shop for cool fun things for a new place, so I’m sure you were excited to receive a 10% off coupon just by registering your new address with USPS.
As you may be aware of, there are many different versions of our Mover’s Coupon available, and it’s one reason why we must adhere to the terms and conditions stated on the coupon. If your individual coupon states it’s available in-store only, we’d be unable to apply it to an online order.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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