"could not verify connection key"

Hi
One of our websites recently moved servers. I have done
everything i can think of in re-setting up the new connection.
Enabled Contribute in DW. Changed my FTP settings in Contribute
etc.
I can connect no problem, in both DW and Contribute, but our
client cannot. I have sent her all the new FTP details to change
the settings manually. When i did this she was given no option to
alter the folder name that the site sits in.
So instead i sent her a new connection key. Now she gets the
error message:
contribute could not verify your connection key. a network
connection to the server could not be established. please contact
your administrator for assistance.
Any ideas?
Thanks

Hi!,
I fixed mine by creating a totally new Apple ID with a brand new e-mail and new password. DO NOT link it with the account that's not working.
Worked for me,
Hoped it works for you!
All the best,
Marcel.

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