Couldn'n get password recovery via email
I have lost my skype account about few weeks ago.
Password recovery emails were nit send to me - but I've tried at about 10 times. What's the problem could be? Help me please.
My account is [***], mail: *edited for privacy*
Hi, vladvar88, and welcome to the Community,
I suspect one of two things is happening:
Have you checked your spam filter to ensure the e-mail from Skype was not diverted there?
Is there a possibility that you are now using a different e-mail address than is input as your Skype account's registered e-mail address?
If the second is true, then you will need to contact Skype Customer Service for further assistance -- and you may need to create a new account simply to do this! Customer Service will request several pieces of information which will confirm your "ownership" of the account in question. In case you may not have seen this information, more details here: https://support.skype.com/en/faq/FA109/i-ve-forgotten-my-password
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction where the FAQ article above and possibly others will appear for your review and proceed to Step 3, Continue Support Request.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!
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Trying to get in touch via email with customer ser...
Dear Forum,
I am currently more than 3 months into an unresolved fault with my service (originally logged 11th Dec 2014). I am trying to establish a means, in writing, to express my disappointment and concerns in this regard to the customer management team (CMT) who are nominally helping to resolve this. Sadly, BT has arranged its customer service provision (sic) in such a way that they can get in touch with me at any point and through a variety of means but there is no routine way for me to get in touch directly with the member of the CMT dealing with the fault. Fighting through switchboards and help desks who have to relay the message internally rather than transferrring me is all very frustrating.
Does anyone know of a reliable means of getting in touch with the CMT directly via email / web-form? (I do now have the desk number of the lady in the CMT dealing with the fault but for a phonecall to be effective she has to be on shift; the email inbox is more convenient and the situation has really gone beyond where phonecalls are appropriate.)
I signed up to the forums following a Google search for ‘Libby Barr’, the various comments and threads with her name in the title suggesting that there was some direct route to customer service / resolution support through forums. Entertainingly, I see that there is no board for ‘customer service issues’.
Further, the ‘welcome to forums’ / verification email that gets sent out closes with this line
"If you need to contact us please email <this address>" (Evidently, I cannot quote the addess is a forum post, but you know what it.)
So I thought that I’d make use of this email address, rather air dirty linen in public, and got
"Thanks for trying to get in touch with us. Sorry but we don’t monitor this mailbox, so you won’t get a reply to your email."
Thank you, BT, I did need a laugh.I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
How do i get photos sent via email into the new photos app in yosemite 10.10.3
Using mail on my mac, having upgraded to Yosemite 10.10.3 i now cant import photos sent via email into the new photos app. if i highlight the photo in mail and right click the mouse the option is still to export to iPhoto !!
I was clicking on the photo, so thanks for telling me about the save icon - unfortunately this still tries to open up and save to iPhoto the same as clicking on the image but my photos have been moved from iPhoto to the new photos app as part of the update to 10.10.3 Yosemite. Although it also gives me the option to save other places i cant work out how to save into the photo app
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I am able to reset my Apple Id via the email link. The prolem is I cannot sign on using the new password. I cannot reset the password by answering security questions becuase we never answered the questions asked! I tried calling support and they told me my Apple Id does not exist. How can I reset a password on an account that does not exist
I'm not an "Apple" person...........my kids are........I'm just trying to get them access to all their money they have on iTunes.
Very unhappy with the phone support I've received so reaching out to the communities.Check the spam/junk folder as well as the inbox. If it isn't there, contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password. The call should be free. You will need your serial number, which you will find in Settings>General>About.
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Hi
Has anybody ever tried resetting a vty or the enable secret password via SNMP? I've read that there is something you can do with pullling back the running-config and comparing it to startup-config....via snmp assuming you know the RW Community-string.
But I was sure there was another method available whereby you could (if you knew snmp community-name) reset the passwords remotely using snmp?
Regards
MaryHello Mary,
This is the example I have for you:
We need to make is to create a new ROW in the device within the ccCopyTable Mib, where all the values are going to be stored in order to replace the line we want in the configuration:
The procedure to recover password via snmp only, instead of referencing a file with an entire configuration the contents of the file would be
simply the password information that you want to change to. It won't leave you with a one line config. It will just overwrite the one line
that is in your current running config. The rest should stay the same.
For example, create a .txt file with just these 2 lines in the TFTP boot directory of your TFTP application:
enable password newpass
end
*** Note: the end statement is totally necessary.
Step 1 (Creating the Row).
================================
Please look into MIB ccCopyEntryRowStatus
snmpset -v 2c -c private 10.10.10.2 1.3.6.1.4.1.9.9.96.1.1.1.1.14.222 i 5
NOTE: var_type is "i" for Interger
Value is 5 for createAndWait
In the MIB the last .222 is the entry index in the table. If the row is occupied then please destroy it first and try to create it and wait again.
Step 2 (Setting the protocol).
================================
We are going to use TFTP to transfer the device configuration with the OID ccCopyProtocol.
Please look into MIB ccCopyProtocol
snmpset -v 2c -c private 10.10.10.2 1.3.6.1.4.1.9.9.96.1.1.1.1.2.222 i 1
NOTE: Value is 1 for tftp
Step 3 (Specifying the Source).
================================
We are going to specify that what we want to copy is the file in your PC.
Please look into MIB ccCopySourceFileType
snmpset -v 2c -c private 10.10.10.2 1.3.6.1.4.1.9.9.96.1.1.1.1.3.222 i 1
NOTE: Value is 1 for networkFile
Step 4 (Specifying the Destination).
================================
Once we have specified the Source, we need to tell what would be the destination to where
we are copying the file.
Please look into MIB ccCopyDestFileType
snmpset -v 2c -c private 10.10.10.2 1.3.6.1.4.1.9.9.96.1.1.1.1.4.222 i 4
NOTE: Value is 4 for runningConfig
Step 5 (TFTP Server's Address).
================================
Let's now setup the IP address of the server where the TFTP service is currently running and where the configuration is going to get copied.
Please look into MIB ccCopyServerAddress
snmpset -v 2c -c private 10.10.10.2 1.3.6.1.4.1.9.9.96.1.1.1.1.5.222 a
NOTE: var_type is "a" for IP address
Value is the TFTP server's IP address
Step 6 (Specifying the File name in the TFTP Server).
================================
Now, we need to tell the name of the file where the data is going to be sent to or stored (the one you create with the 2 lines).
Please look into MIB ccCopyFileName
snmpset -v 2c -c private 10.10.10.2 1.3.6.1.4.1.9.9.96.1.1.1.1.6.222 s
NOTE: var_type is "s" for Display String. Sometimes the name could need " "
Value is the file name in the TFTP boot previously created with full privileges
Step 7 (Deploy the settings and run it).
================================
Last thing is deploying the settings so the config archive takes place. Before activating the row 222, we must double-check that the TFTP service is up and running.
Is the service running?
If yes, then activate the row with the following snmpset.
Please look into MIB ccCopyEntryRowStatus
snmpset -v 2c -c private 10.10.10.2 1.3.6.1.4.1.9.9.96.1.1.1.1.14.222 i 1
NOTE: Value is 1 for active.
Step 8 (Check the results).
================================
Check if the transfer was successful.
do a snmpwalk to 1.3.6.1.4.1.9.9.96.1.1.1.1.10.222
Results:
1:waiting
2:running
3:successful
4:failed
Step 9.(Try to access the device).
================================
This should be more than enough to change an specific line in the configuration using SNMP.
I hope this answered your question.
Best Regards,
Angel V. -
Couldn't get content infomation via Plumtree Remote Client
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I couldn't sure where the issue, in my code or my server's configuration is not correctly?
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I don't recieve password recovery email
Hi, I have another Apple Id which I used to use to for my another Iphone but I have forgotten the password also my security questions. the problem is that I have tried several times to get password recovery email on my email account which is associated to my apple id but i don't receive any email from apple regarding this issue.
Please help me because I have restored my iphone and I cannot do anything before I cloud activation which needs my apple id pass.The following may help: If you didn't receive your Apple ID verification or reset email - Apple Support
Also, if none of the methods described in If you forgot your Apple ID password - Apple Support will work for you then contact Apple ID: Contacting Apple for help with Apple ID account security - Apple Support -
Multi server administration MSXOeprator not getting notified via email
I created mutli server jobs and they are working fine except that I don't get any notification via email.
The target and master are configured with DB Mail and it is working fine. But for the multi server jobs.. it isn't.
I tried the operator that exists in both target and master and also the msxoperator.
What am I doing wrong?
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PaulaI guess this is it:
Enable DatabaseMail on the SQL Server Agent -> properties -> Alert System (check the checkbox), and then restart SQL Server Agent.
Paula -
I had deleted my Apps Icon from the phone as I was trying to update the new version iOS4.3.
However, after deleteing the Icon, I am not able to install the Apps Messenger again because I am not able to use the IOS.4.3 diagnostic password sent via email.
Installation was rejected because I need the iOS.4.3
Thanks for your help
MichaelThat situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.
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Create a DVD (Movie) From a Video Received via Email (???)
Someone is sending me a video of a family event via email; not yet sure what format it will be (.mov or whatever) and it's coming via a Windows computer. Assuming that the movie will play when the email arrives, how can I burn the movie to a DVD so I can play it back on a TV later on?
I suppose I'd drag it to my desktop, but from there I'm not at all sure how to burn it to a DVD so it will play as a movie on my TV's DVD player.
What app(s) do I use (?), and can someone provide some "See Spot run" instructions, as DVD burning is not my forte'.
Thanks in advance!
Message was edited by: pcbjr+Why burn with Titanium (which I don't have) if I can burn with either iMovie or iDVD (depending on if I want to snazz it up)?+
Well, Toast has a few other things included which may come in handy and I've just gotten used to using it, but there is no need for it, especially for basic burning. So, yes, you can use iMovie or iDVD.
+As an alternative, can I go to iDVD>File>OneStep DVD From Movie (which I would have dragged to the desktop from the email)and do it that way?+
One-Step DVD is to transfer video directly from a camcorder to burn to a DVD (check iDVD help). I've never used that feature because I tend to do a lot of "snazzing" including customizing the themes, creating intros with several layers of video and live fonts, etc. But there is another possibility: Magic iDVD: "lets you create professional quality DVD with minimal effort" - again, check iDVD help; there are step by step instructions. I haven't used that feature either.
You might want to consider checking out the appropriate forums for both iMovie and iDVD for tips and/or questions - some very knowledgeable people hang out there. You'll find that with a little effort, you can create some really cool movies. And remember that both iMovie and iDVD only accept certain formats, so if you get an error or it won't let you drag it, run it through MPEG Streamclip first.
Edit: As an afterthought, I'm wondering if you will actually be able to get that movie via email - most ISP's impose limits on file size.
Message was edited by: Barbara Daniels1 -
Since upgrading to iOS 6, every time I try to send a video via email nothing happens. I go through the whole process of editing the video to size, sending it from my email account (I've tried sending it to and from multiple accounts), but after hitting the 'email' button - nada. The email never even makes it to my outbox.
This happens whether or not I'm on the Verizon network or on WiFi in my home.
Is anyone else having this issue? Is it a problem with the operating system?+Why burn with Titanium (which I don't have) if I can burn with either iMovie or iDVD (depending on if I want to snazz it up)?+
Well, Toast has a few other things included which may come in handy and I've just gotten used to using it, but there is no need for it, especially for basic burning. So, yes, you can use iMovie or iDVD.
+As an alternative, can I go to iDVD>File>OneStep DVD From Movie (which I would have dragged to the desktop from the email)and do it that way?+
One-Step DVD is to transfer video directly from a camcorder to burn to a DVD (check iDVD help). I've never used that feature because I tend to do a lot of "snazzing" including customizing the themes, creating intros with several layers of video and live fonts, etc. But there is another possibility: Magic iDVD: "lets you create professional quality DVD with minimal effort" - again, check iDVD help; there are step by step instructions. I haven't used that feature either.
You might want to consider checking out the appropriate forums for both iMovie and iDVD for tips and/or questions - some very knowledgeable people hang out there. You'll find that with a little effort, you can create some really cool movies. And remember that both iMovie and iDVD only accept certain formats, so if you get an error or it won't let you drag it, run it through MPEG Streamclip first.
Edit: As an afterthought, I'm wondering if you will actually be able to get that movie via email - most ISP's impose limits on file size.
Message was edited by: Barbara Daniels1 -
How do I contact apple support via email ?
hey, i need help recovering a account, however i am moving at the moment and the easiest way to get help is via email. Is there a way I can still get help via Email now ?
You can contact iTunes Support via this page :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then select the category for what you want to contact them about
If the problem is related to account security then your will probably need to contact them via phone as they will need to confirm your id and that it's your account : Apple ID: Contacting Apple for help with Apple ID account security -
I get "mail server does not recognize your Apple ID and password" when I try to share a picture via email in iPhoto. My iCloud email works ok otherwise. I have checked all mail settings for ID and password.
In the iPhoto preferences ==> accounts delete the account and re-enter it - sometimes that resolves this
Or IMHO the best long term solution is to set Apple Mail as the iPhoto e-mail client in the iPhoto preferences and use it - it has a number of advatages and has fewer problems
LN -
I do not get an email after password recovery
I do not get an email after password recovery
10/26/13 I have tried several times to no avail today. Oddly, the password was saved under my main email addree to get into the forum but I can not get downloads to download.
Is there an issue with Apple server responding to sending password recovery to my main email address today? -
THE ISSUES ARE:
1. FORGOT PASSWORD
2. FORGOT PASSWORD RECOVERY INFO
3. EXCEEDED ATTEMPTS TO LOGIN
I HAVE READ OTHER PEOPLES FORUM PROBLEMS THAT ARE THE SAME. WHEN I FOLLOWED LINKS THAT SUPPORT GAVE THERE IS NO SOLUTION TO ACTUALLY FIX THE PROBLEM.
What I need is simply this: Blackberry to send me a RESET PASSWORD link to the email I have registered with Blackberry WITHOUT HAVING TO PROVIDE PASSWORD RECOVERY INFO. This will enable me to bypass unknown recovery password info and access my Blackberry ID account.
Why haven't I been able to find a solution to fix the problem?
BECAUSE IT DOESN'T APPEAR TO EXIST........ ANYWHERE..... EVEN ON YOUTUBE BLACKBERRY ARE RUNNING AN OUT OF DATE SOLUTION CENTRE.
When looked online to Blackberry youtube video it shows a solution that doesn't exist! WHY? BECAUSE IT WAS UPLOADED IN 2011. DUH. http://www.youtube.com/watch?v=lvdRb4qNG1M
If I can't remember my password or recovery password info there is NO other option available that will send me a reset password via email so I can keep my current BB ID.
KB34776 - does not apply because you HAVE TO BE ABLE TO REMEMBER YOUR RECOVERY PASSWORD!
CHECKED THIS OUT...
Workaround
If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.
To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field. For instructions on confirming the BlackBerry ID account follow KB34137.
Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.
Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
If the BlackBerry smartphone user does not know the email or password that was used for the BlackBerry ID, the BlackBerry ID will be locked out after 10 unsuccessful login attempts. See KB24157 for BlackBerry ID lockout behavior.
THEN CHECKED KB24157......
Overview
BlackBerry ID is the master key to BlackBerry smartphone products, sites, services and applications, including BlackBerry Protect and the BlackBerry App World storefront.
To prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. See the information below for an outline on the expected behavior:
Local Authentication Lockout
On BlackBerry PlayBook and BlackBerry smartphones if the user enters their BBID password incorrectly 10 times on the BBID sign in screen, verify password screen, or BBID Edit screens, they are LOCKED OUT of all the following functions on that BlackBerry device for 15 minutes:
Authenticating with their BlackBerry ID on the sign in screen
Authenticating with their BlackBerry ID on the verify password screen
Authenticating with their BlackBerry ID on the BBID edit screens
Note: The user can still log in on the web or any other devices associated with their BlackBerry ID. They are only locked out on the device where the 10 incorrect attempts occurred. On the locked out device, after 15 minutes, they get 1 try to provide the correct password on the sign in and/or verify password screens. If they fail to enter the correct password, they are locked out for an additional 15 minutes on that device.
Account Server Lockout
Users have total of 10 attempts to enter their password correctly against the BlackBerry ID Account Server.
The scenarios that increment the Account Server lockout counter are as follows:
Providing an incorrect password anywhere on the BlackBerry ID web portal (blackberry.com/blackberryid)
Providing an incorrect password within the BlackBerry ID Edit feature on any BlackBerry device or BlackBerry PlayBook
Note: if a user provides an incorrect password 5 times on the BlackBerry ID web portal (blackberry.com/blackberryid), and then 5 more times on the BlackBerry ID Edit feature on their BlackBerry PlayBook, the cumulative number of failed attempts is 10. Once the user has made 10 incorrect attempts to provide their password against the Account Server, they are locked out of the Account Server PERMANENTLY until they reset their password.
See KB26361 for information to reset a BlackBerry ID password
Note: The Account Server Lockout does NOT prevent the user from local authenticating on devices (the user can still authenticate on the sign in and verify password screens on their BlackBerry devices).
Forgot Password Lockout
If the user answers their Security Question incorrectly 10 times, they are locked out for 15 minutes of Forgot Password functionality on all interfaces such as:
BlackBerry website (blackberry.com/blackberryid)
BlackBerry PlayBook
BlackBerry smartphone
Note: After 15 minutes, they get 1 try, and if they fail to answer the question correctly, they are locked out for an additional 15 minutes.
THAT DIDN'T WORK SO NOW ITS BACK TO..... KB26361
Overview
To change the BlackBerry ID password, complete the steps below for the specific device:
From the BlackBerry 10 smartphone:
Swipe down from the top bezel on the home screen and select Settings.
Scroll down and select BlackBerry ID.
Select Change Password.
Enter the current password in the Current BlackBerry ID Password field.
Enter the new password in the New BlackBerry ID Password and Confirm New Passwordfields.
Select Submit to complete the password change.
To confirm the change You have changed your password will be displayed.
Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings >Accounts
From a computer:
Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
Click Log in.
Enter the BlackBerry ID Username (email address) and password, then click Sign In.
Click Account Details.
Next to Password, click Edit.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
Click Done to exit from the BlackBerry ID account information screens.
From the BlackBerry smartphone running BlackBerry 6:
Navigate to Options > Third Party Applications > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry smartphone running BlackBerry 7:
Navigate to Options > Device > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry Playbook tablet:
Navigate to the Options icon.
Select BlackBerry ID.
Click on the Edit button next to Change Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
A confirmation message will display You have changed your password.
Click OK.
If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow. To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field. For instructions on confirming the BlackBerry ID account follow KB34137.
To generate a password reset email, complete the following:
Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
A confirmation message will be displayed A password reset email has been sent to [email protected] , at which point, a reset email will be delivered to the associated email address inbox.
Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected] If the email is not found in the inbox, check the Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.
IT ALL LEADS BACK TO THE SAME UNHELPFUL NON-SOLUTION OF USE THE PASSWORD RECOVERY QUESTION....
Can the tech department of Blackberry please sort out this ridiculous unhelpful system by sending customers a direct email if password is forgotten so they can reset without having to go through the above without finding a solution.
THANK YOU.Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
That said, it sounds like you have exhausted all of the automatic recovery methods...but just in case, please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
Hopefully, this information will be of use to you.
But do please keep in mind that security is a 2-way street...the human element play an equal part in that security, and you have failed at that in this situation, yet desire for the automated methods to still recover for you. Such just isn't possible, because your failure has exceeded the capabilities of the automated methods.
Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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