Couldn't Access the E-Gift Card

Hi,
I have a problem to access my e-gift card. I got it in Dec, 2010 through an email. The email didn't mention about the expire date, so I didn't use it till the beginning of 2014. But I was not able to access the code when I tried to check out. I still have the order number from my email. Please help me solve this problem. I don't want to lost over $100.
Thank you very much.
-Amanda

If you want to erase everything then restore your iPod. Restoring will erase the iPod's hard drive, reload the software and put it back to default settings. Once the restore is complete follow the on screen instructions and it should connect to iTunes and give you a prompt to automatically update your library onto the fresh installation. If you don't want everything to go back onto the iPod choose no and it will default to manual mode. From there you can drag whatever content you want to it or you can change to another setting such as "sync music - selected playlists": Restoring iPod to factory settings with iTunes 7

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