Couldn't add you to the Family plan as your account needs to be based in the same country

I sent a Family plan invite to my wife's email address. After resting her password (perhaps she's not the one who made the account?) she tried to accept the invite by entering the token. She was told: We couldn't add you to the Family plan as your account needs to be based in the same country as the Family plan owner. We checked and both profiles show USA as the country. What's the hang up? 

Hi guys welcome!
Can you check if the country of both accounts match? You can check this by going to the Account Overview page.
If one of the accounts doesn't match, then change it to the right country.

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