Counter in mailbox doesn't clear iPhone 5

Can someone help I have done hard reset already

Hi miriam,
Thanks for the question. I understand that you are experiencing issues with your iPhone 5 being recognized in iTunes for Mac. I also understand that you have already attempted a few troubleshooting steps.
I wanted to provide you with the following resource, as it deals with the exact symptoms you have described. There may be some steps that you have not yet tried, which may resolve the issue:
iOS: Device not recognized in iTunes for OS X - Apple Support
http://support.apple.com/en-us/TS1591
- Matt M.

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Counter in mailbox doesn't clear iPhone 5

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