Counterfeit cartridge

This is Meetu.
I have purchased Deskjet printer 1050 ALL-IN-ONE just 2 days back i.e. on 17th April from Advance Computer Shoppe, D-118, Fateh Nagar, Jail Road.
And I have printed just around 40 pages and its cartridge has been completely depleted. It is giving the message that the cartridge is Used, Refilled or Counterfeited.
When I called up at the support centre (ph. no. 25132586),the person there told me that in the new printers demo cartridge is used and it depends, it can print 40 pages or 50 pages, henceforth he was also not sure of its reliability.
Now my question is why didn't they tell in advance about it and how can they give fake cartridges and dupe customers and waste their hard-earned money????
Please revert back and I hope you take action against this matter as soon as possible.
Regards
Meetu

mits wrote:
This is Meetu.
I have purchased Deskjet printer 1050 ALL-IN-ONE just 2 days back i.e. on 17th April from Advance Computer Shoppe, D-118, Fateh Nagar, Jail Road.
And I have printed just around 40 pages and its cartridge has been completely depleted. It is giving the message that the cartridge is Used, Refilled or Counterfeited.
When I called up at the support centre (ph. no. 25132586),the person there told me that in the new printers demo cartridge is used and it depends, it can print 40 pages or 50 pages, henceforth he was also not sure of its reliability.
Now my question is why didn't they tell in advance about it and how can they give fake cartridges and dupe customers and waste their hard-earned money????
Please revert back and I hope you take action against this matter as soon as possible.
Regards
Meetu
Hi, see post below for information on the Used or Counterfeit msg
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Are-you-seeing-a-Used-or-Counterfe...
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Counterfeit printer cartridge error

I own a HP Officejet Pro 8500A Plus and I used a compatible non-HP printer cartridge. Ever since doing so, I've been getting this error message on the display (counterfeit ink cartridge). I've since uninstalled and reinstalled the software as well as replaced the cartridge with an HP brand cartridge and I'm still getting the message. Is this a quick fix or do I need to take it somewhere for service?
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No problem. Glad it's working now.
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I would suggest if the message comes up again just say "no". While HP does not prohibit refilling they are trying to crack down on counterfeiting, where refilled/reman cartridges are sold as genuine HP.
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On a related note, I once donated a printer to the local high school. Some time later I got a call from the teacher that it was not working properly. They had replaced the #57 cartridge with a refilled one that had bad color in yellow (now green). We got a replacement and had one of the colors missing. Finally the third replacement worked. I asked why they bought refills and the teacher said they were cheaper. I asked if they were 1/3 the price.... You do get what you pay for.
BTW, I do not work for HP or represent them, I am just a volunteer on this board.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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