Course displays in too small a window once it's in LMS

We're having a problem with our Captivate courses where, once
we've uploaded them to our LMS (GeoLearning) and launched them,
they launch in a window that is too small and can't be manually
resized or maximized. The window is about 30% too small, and scroll
bars display, forcing you to either scroll or zoom out. We even
tried publishing with "Full Screen" selected. Nothing works.
The LMS folks told us that Captivate uses code that the LMS
doesn't recognize. They gave us code for us to manually paste into
the generated htm file that basically forces the browser window to
display at a certain size (we chose the same size as our project:
1014x713). However, this doesn't work. The window looks the same as
it did without the code. I've e-mailed them for further assistance,
but I was hoping that maybe someone on this forum could shed some
light on this problem. I find it hard to believe that Captivate
doesn't play well with LMSs.
Has anyone else had problems with their courses launching in
browser windows that are too small and can't be resized once
they're in an LMS? If so, what, if anything, were you able to do to
fix it? This is a pretty serious problem. At this point, it looks
like the only thing we'll be able to do is tell our students they
have to zoom out to 75% to be able to see the entire screen. Or,
maybe we need to resize our projects, except we don't have time to
do that now. We're launching our new LMS and courses in about 10
days, and that's not enough time to resize the project and then
tinker with the placement of objects on the screen.
If anyone has any ideas, I appreciate your help! :( I'm going
home now! Have a great weekend.
Lisa

Lisa, I am certain that this is a LMS problem, not a
Captivate problem, and encourage you to keep after the LMS company
for help. But if I were you, I would immediately start creating
smaller Captivate projects. The size you mentioned is humongous by
any standards I've ever heard, and it occurs to me that perhaps it
(they) is/are so large that the size falls outside acceptable
parameters for the LMS. Just a thought ...
I'm just rambling now so feel free to skip this but if it
makes you feel better - and I know it won't - I once worked for a
web-application designer who created his company's application to
be run
only at 1024x768 or larger. When I pointed out that nearly
all our customers were still using video cards supporting 800x600
(maximum), his simplistic reply was that I should tell them to
upgrade their equipment. He was a complete idiot.
I have never seen a program that couldn't be designed to run
fine in 800x600 and that would alleviate your problem (yeah, I know
there might be exceptions, but I've never seen a legitimate one
except those that are designed only for pod-casting).
.

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