Cover art from web doesn't stick onto Get Info for album

ABBA Greatest Hits is a CD I have & put into iTunes on my iMac. It lost (I think that's what happened) its artwork when I updated iTunes to 11. iTunes can't find artwork for it. I tried downloading it from the web, but, even though it pastes on the Artwork panel of the album info, it still doesn't show on iTunes. Just a grey rectangle with the music symbol on it.
What is going on? some friends tell me this is happening with music & other items not purchased from the iTunes Store.
I would really like to find out how to insert artwork, it is a nice part of the experience...

If the purchases are from iTunes you should be able to download them again for free (if supported in your region) from the iTunes Store's "Purchased" tab as outlined in the support document, below.
http://support.apple.com/kb/PH12283
Alternatively, in iTunes 11, you can simply select "View" from the menu bar and select "Show Music in the Cloud" to show music not locally stored on your computer but stored in iTunes in the Cloud.

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