Coverage Area Dashboard NCS Version 1.3

We have had an issue since the implementation of the NCS last year. We have upgraded twice hoping the problem will be resolved in the updates. We're currently on 1.3.0.20.
If AP's go down, then come back up. The critical alarm indicator on the Coverage area dashboard will not clear. If you click on the critical alarm, the message comes up, "no data available." Restarting the NCS will clear the "false alarms"
I have had a TAC case open for quite a few days, and have had it requeued, but once they see the issue, they say they have to review the logs and get back to me.
Has anyone experienced this. I can't imagine we're the only ones having this issue.

Hi Shane:
Alarms not clearing sounds like bug CSCug61312, even though the language of this bug leans toward rogue alarms. The issue has more to do with "up" events not being processed correctly. It wouldn't hurt to keep an eye on CSCug61312.
In the meantime, if you haven't added the new PI_1.3.0.20_Update_1-12.tar.gz patch to your 1.3.0.20 installation, you would do well to.
Release Notes for Update 1 for Cisco Prime Infrastructure 1.3.0.20

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Hi,
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Dylan,
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Scott
Help out other by using the rating system and marking answered questions as "Answered"

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Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
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Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
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Hello norm_!
I'd be happy to clarify the Network Extender functionality. I looked up your Arnold, CA location, and unfortunately, the network extender will not work in this area. I apologize for the inconvenence, and I do hope you have a wonderful trip!
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Follow us on Twitter @VZWSupport

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Hello,
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Coverage Area Dashboard NCS Version 1.3

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