Covert to word doc. distorted, not good ?

Hi, when I convert a pdf to a word doc it is distorted, out of line, really bad. Also sometimes the highlight function won't work and sometimes it does??
Can't find anyway to contact Adobe either, very frustrating!
Please help??

Hi Joanne,
We regret for the inconvenience caused to you!!
Are you using Acrobat.com online service or Acrobat software for the conversion. Do you mean layout of the document is distorted when you convert it from .pdf to .doc format?
Is you highlight function working fine now? If not, what exactly happens when you click on the highlight button!!
Regards,
Rahul

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