CP 5.0.2.630 Patch

Question

Anyone else having difficulties after installing this update? Captivate is now crashing my whole system rather than just freezing up whenever you look sideways at it or open Photoshop.
http://kb2.adobe.com/cps/907/cpsid_90788.html

Answer 1

I take your point, but perhaps Adobe should make more effort to pro-actively monitor the two primary places where thousands of people come to find help:
* The in-application F1 web help system, where people can also make comments.
* These web forums.
In both places, if a user politely and concisely explains a bug, they are told to go somewhere else and report it all over again. Isn't a single person at Adobe assigned to monitor just the very 'hottest' forum threads to see why so many people might be commenting about the same issue? That person could then post a reassuring 'officially' badged response from Adobe saying that the problem is being investigated, and then raise a single (properly detailed) internal bug report to the developers (saving their time too!).
Incidentally, I did raise this particular issue as a bug, and the reply says: "Sorry to see you face this problem. This is a bug in the updater. For the moment you can open up Adobe Application Updater using menu Help->Updates..., go to preferences and turn off updates for Adobe Captivate 5."
Now if only that imaginary 'official' Adobe Forum Monitor could have posted that response here, it would have:
a) Given me an instant solution.
b) Saved me writing my own comments (in my misguided belief it might be helping Adobe clarify the problem).
c) Saved me raising a bug report for a problem which Adobe would evidently be aware of, due to their 'official' confirmation post.
d) Made me a delighted customer.