CP1215 problem with printing

I have a brand new CP1215 and when I changed the cyan cartridge for the first time the copy printed a VERY cyan blue. There is actually cyan ink on the copy. You can take your hand and wipe the cyan color ink off the copy. The copy looks like it is blue not white. The copy paper is Xerox Business recycled, 92 brightness, and it states for laser, inkjet, copier and fax.
Is there somehow that the cyan ink got on the drum?
Thanks

I intitially installed JUST the driver for this printer online since I had to borrow a laptop that had no disk drive. Offset color printing occurred even though the "Test" page was normal. HP Customer Specialist Su**bleep**a (Sam), intiated download of 493.41MB "Full Support" program so WE can run Calibration option. Download takes >50 min, requiring a callback by HP specialist rep "Sam". Sadly, cutting costs on the design of printer control options has cost you the satisfaction of a customer & has unnecessarily wasted the time of your Customer Support Dept. Multiply this by the # of calls your Cust Control because your "dumb-downed" manuals & instrument controls, & determine if your cost cutting measures is beneficial. Maybe you should take your company back form the "bean-counters" & become more flexible by expanding the acceptable servers supported to Firefox & Chrome. IE is a dinosaur which is continually losing market share.
I had to initiate callback on Tckt #: 8051661249, since Su**bleep**a probably became involved in other customer issues. The triage telephone person was UNABLE ot forward my issue based on Tckt #. I had to reguritate all prior info, & I was even asked additional unnecessary questions. A Tech support rep, "Shawn", before assisting me mentioned that since my warranty expired, support would be provided if I paid $7.00. He then changed his statement when I pointed out that he was the only HP rep who wanted to charge me after my warranty expired. He continually interupted me, but eventually, with prompting & noticable delay, provided the necessary answers so I could start the calibration process, which I knew how to do. In the military, they have sayings. Whether this is SNAFU, TARFU or FUBAR in the "new" HP, will reflects on your customer's satisfaction, and the the degree of failure that might lead to the demise of your company.
Finally, there was no apparent & easy method to log my complaints ot HP. I guess customer suggestions/complaints don't interest them & I had to register for this site & sit through a >3' video so I could post this essay. I now HATE dealing w HP!
Signed,
Jeff Saxton.

Similar Messages

HP Officejet Pro 8600 "Problem with Printer or Ink System'

A gander at this forum suggests I am one ofa multitude of people perplexed by this issue. There is a notation beside one enquiry which says 'Problem Solved'.... well it isn't for me. My printer (typical!) is one month out of warranty. I had to replace the black cartridge and, when I did, it came up with this error prompt. I then replaced all the other cartridges. HP suggests removing the printhead and following that they say place it 'upside down on a clean sheet of paper'... NO instructions for cleaning it!! When it is replaced in the printer they suggest you 'rock the printhead left and right to make sure that the printhead fully seats in the carriage' and if THIS doesn't fix things 'try reseating the printhead up to 3 times'... This in itself is an admission of an 'issue' with this product. It doesn't sound like a very scientific engineering 'fix' to me!
A new printhead costs almost what we paid for the printer a year ago. I hate consigning anything to landfill that I can avoid... unfortunately it looks like that is where this unit belongs...

Hi @Robin_Perth,
Welcome to the HP Forums!
I am sorry to hear about you getting the problem with printer or ink system error, with your HP Officejet 8600, but I am happy to look into this for you!
I am assuming you have already been through this guide, A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup.
If this guide does not resolve the issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
This guide, Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, will help you to determine if your printhead is still in warranty or not.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP 4622 All in One Printer: Problem with Printer or Ink System

Problem with Printer or Ink System Error OXC19a0027.

charleshia wrote:
Thanks so much for replying to my post. I tried the fist suggestions and they did not work. So, I attempted to move on Dow to the cleaning of my printer. I am the the first to admit that I'm not the genius when it come to electronics buys, my printer do not seem to have what is described in the photos. I'd like to upload a photo of my ink cartage but do not know how.
Charleshia, you can upload a photo here to reply. Click Reply, then on the window you'll see the image below..
click the one which has the red box, it's where you insert the photo
Going back on your issue.. the basic step would be.. take out the inks then close the door... what error message you got? If it's saying "Missing Ink Cartridge" just hit OK. Unplug the power cable at back of the printer, plug it back in.. Clean the copper contacts on the ink cartridges using a lint free cloth then reinstall them. Let me know if it resolved it or not.. I can only give basic troubleshooting here

Problem with printing a PDF

Hi All,
I'm developing a web application written in J2EE that uses Java Reporting Component (JRC) to display crystal reports from some filters recovered from a jsp and passed to a report .rpt previously designed and invoked just at runtime.
I have a problem with printing a PDF:
I want, after entering the filters in a jsp, to print a report in PDF format (WORD) without opening it
with Adobe Reader (Microsoft Word). The class of API JRC used for export is ReportExportControl.
Can anyone help me?
I wish a great day to You all.

Hi Ted Ueda,
sorry for the delay of my answer.
I understand very well the problems related to security.
With the following code that I used to produce a report (PDF) at runtime,
is the PDF created on the server and then sent to the client, or is it directly created on the client as PDF
from RTF previously realized?
ReportExportControl exportControl = new ReportExportControl();
String report = report path;
ReportClientDocument reportClientDoc = new ReportClientDocument();
reportClientDoc.open(report, OpenReportOptions._openAsReadOnly);
Object reportSource = null;
reportSource = reportClientDoc.getReportSource();
//The method setConnectionProperties() stores all the connection parameters in the collection
//ConnectioInfos
ConnectionInfos connInfos = setConnectionProperties(request, reportClientDoc);
exportControl.setEnableLogonPrompt(false);
exportControl.setEnableParameterPrompt(false);
exportControl.setReportSource(reportSource);
exportControl.setDatabaseLogonInfos(connInfos);
//Single method to pass parameters to Crystal Reports. Using classes ParameterFieldController and
//ParameterFieldDiscreteValue
setReportParametersValue(reportClientDoc, reportParameters, subReportParameters);
ExportOptions exportOptions = new ExportOptions();
//Set the export format (PDF)
exportOptions.setExportFormatType(ReportExportFormat.PDF);
PDFExportFormatOptions PDFExpOpts = new PDFExportFormatOptions();
exportOptions.setFormatOptions(PDFExpOpts);
exportControl.setExportOptions(exportOptions);
exportControl.setExportAsAttachment(true);
try {
      exportControl.getHtmlContent(request, response, getServletConfig().getServletContext());
} catch (ReportSDKExceptionBase e) {
throw new ApplicationException("error code", ": error message"); }
As, however, I predicted in my previous message about the direct printing on the client,
I read about ActiveX, but I don't know how to use them.
I read this information in the 'Crystal Reports for Eclipse Developer Guide' about "printMode" attribute:
"In ActiveX print mode, an ActiveX control is downloaded to the client machine and the report is send directly to the printer...."
The ActiveX alternative is a java applet that runs on the client and takes the pdf from the server and prints directly onto the clients through the commands that I used in the DOS command line:
1)     AcroRd32.exe /p /h FILENAME
where
/p = print
/h = hide window
to print the report and
2)     tkill AcroRd32
to close Adobe Reader, because it doesn't end automatically after printing and the command /h is used just to minimize the process.
I hope you can give me advice because I need to print directly on the client. Thank you

Problem with printing pdf file

hello,
lately i have problem with printing pdf file:
i click on the print button and the respod is very slow
it takes more than a minute till the print window apears.
i tryied to install version X but it's the same, the problem exist only when printing via adobe reader,
other programs i'd working much faster.
please advice,
thank you

No, it is not set to overprint. Also, I have to add that the printing results were not consistent. Sometimes it covered and sometimes it did not.

Problem with printing files created by tcpdf class

Hello,
I have problem with printing pdf files created with tcpdf php class which contain embedded fonts
http://www.tecnick.com/pagefiles/tcpdf/example_008.pdf
Could someone try to print that example file at his Reader (printing to file .ps will be fine).
I'm trying to determinate if problem is in my system (Ubuntu 8,04) in Reader or in class.
Thanks in advance

No problem with Adobe Reader 8 or 9 .

Problems with printer and network connectivity

So I've been using an HP B110a photosmart wireless e-all-in-one printer that I got with my macbook pro and at the start, everything worked perfectly in terms of wireless printing, ePrint, and AirPrint. But recently, when I try to print wirelessly, it says the printer is not connected and I also can't find it on the list of nearby printers on the 'add printer' window. I also had problems with printing via ePrint but those have cleared up (I don't know what was wrong but it's fine now). Printing with AirPrint on my iPod touch has stopped working as well because the printer doesn't show up when I search for nearby printers.
Here's what I've checked/tried so far:
All the wireless services are enabled on my printer and my mac
I've reset the printing system on my mac, printer settings to factory defaults
Restarted mac/printer/iPod
Restarted router
Reinstalled HP printing software that came with the printer
All software is up to date
Wireless printing on another windows computer does work
Setting up wireless printing using the HP install disc doesn't work
Trying to add a new printer using the HP software disc that came with the printer is unsuccessful in locating the printer as well.
Printing over USB is problem-free
When I tried restarting the printer/router, I could see the printer for just a few minutes in the 'add printer' list but then it would disappear from the list and the printer would be 'not connected' so I can't print wirelessly.
More info
MacBook Pro (13 inch, early 2011)
Mac OS X Lion (10.7.2)
HP Photosmart e-All-in-One B110a
Router is a Huawei HG556a that I got from Vodafone NZ
Thanks in advance!

http://support.apple.com/kb/DL907

Problem with printing ALV lists

Hey Guys,
I have a problem with printing ALV lists ,
I created a report with several ALV lists (not grids) on the same screen but when i attempt to print the report
it prints each alv list on a different page..so if i have 3 alv lists in the same report it will print the report on 3 pages
How can i print them all in one page?
Thanks in advance
Noha Salah.

Hey Max,
I tried setting the Layout-list_append before my block_list_append function call
And setting the is_print-NO_NEW_PAGE , it printed the 3 lists on one page the only problem i have
is that the lists are truncated and the list formats has totally been messed up..how can i restore them back
to their original format?

I had a problem with print preview of billing document.

HI all,
I had a problem with print preview of billing document which contains two output types ZR1 ZR2..
For the footer text of billing document I maintained the font size as 7,5 pts, But when i go for print preview from output type ZR1 the font size of footer text is very small and looks good for output type ZR2.
If i change the print options-->logical destination of output type ZR1 same as Output type ZR2, the footer text looks good.
I think there is some issue with logical destination in print options for the output type ZR1, how can i resolve it.

hi,
for both the output types , r u using same sapscript or smartform?
if yes then, u can control it in output options of smartform and also in sapscript , you can control through if condition.
and if differect sapscript or smartform then you should not get such problem.
you can check the sapscript or smartfrom in TNAPR table.

Problem with printing graphics in SAP Script

Hi,
I am facing problem with printing of graphics in SAP Script. I uploaded a bitmap file from pc to se78. Then I inserted it in SAP script.
I am able to view it in the printpreview as well as in the spool number. But it is not getting printed.
Plese tell me the solution.
Thanks,
Srinivas

You need to check your printer settings.Might be drivers are missing.

Problem with printing from Acrobat Reader XI

SInce I installed Acrobat Reader XI I have got problems with printing out pages. The text starts a bit down (2 cm) on the paper, resulting that the last part of the text on the page will be missing. And the missing part does not follow on page 2, it just don´t comes out!
It doesn´t matter what settings i click in on the print setting page in Acrobat Reader, it always gets the same result.
Does anyone know what can be the problem?

No files appeared in C:\Users\Pavilion\AppData\Roaming\Adobe\Adobe PDF\Settings but they did appear in Distiller.
I tried to copied them from C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Settings, but found they were already there. I copied them by adding -COPY before .joboptions in the name. Now they appeared in Printing Preferences with the -COPY added.
I tested a print from Word (using File / Print), but was not prompted for the filename or location. I checked my entire system and couldn't find the PDF file anywhere. I tried changing the Port to Desktop\*.pdf using Printer Properties, but that didn't work either.
I was able to successfully use the Acrobat menu item in Word & Excel to create a PDF but it automatically created the file on the Desktop without an option to change the filename.
After several days and hours, I gave up and installed Acrobat X on the W7 computer. I can still use Acrobat XI on the W8 computer. So be it!
Thanks anyway for your attempts to help.

Problem with printing true colors

Had PSE7 and colors printed true and beautiful. Upgraded to PSE10 and all of a sudden colors printed muddy and dull with purplish overcast. Took printer in for service but problem persisted. Upgraded to PSE11 and once again colors were printing true and beautiful for over a year. Printed a card about 5 days ago using PSE11 - beautiful. Printed a card yesterday using PSE11 and colors muddy and dull with purplish overtones. Installed PSE13 and colors printing dull, muddy with purplish overcast.. I feel it is a problem somewhere in settings of PSE, but can't figure out where. I don't think it is a problem with printer. Both printer and PSE set to Adobe RGB. Color control set to optimize for printer. Using PC with Windows 7, 64 bit. Printer is Epson stylus photo 1400. Thanks for any help, Merrie

See if this helps:
http://helpx.adobe.com/photoshop-elements/kb/color-management-settings-best-print.html

Problem with printing more than one page (ghostscript broken?)

Hello,
since one of the last package updates I have problems with printing more than one page. The print problems occurs as well with pdf files as well with printing websites. I use an actual KDE system with commercial turboprint printer driver. The first page always prints fine, but all consecutive pages are corrupted. As from a similar problem some months ago, I assume a broken ghostscript package. I tried to downgrade ghostscript to check that, but I get depency problems:
root@arch32 dieter]# ls -l /var/cache/pacman/pkg/ghostscript-*
-rw-r--r-- 1 root root 9906288 21. Mär 2010 /var/cache/pacman/pkg/ghostscript-8.71-3-i686.pkg.tar.xz
-rw-r--r-- 1 root root 11402624 8. Okt 22:44 /var/cache/pacman/pkg/ghostscript-9.00-1-i686.pkg.tar.xz
[root@arch32 dieter]# pacman -U /var/cache/pacman/pkg/ghostscript-8.71-3-i686.pkg.tar.xz
Löse Abhängigkeiten auf...
Suche nach Zwischen-Konflikten...
Fehler: Konnte den Vorgang (Kann Abhängigkeiten nicht erfüllen) nicht vorbereiten
:: libspectre: benötigt ghostscript>=9.00
[root@arch32 dieter]#
Anyone else having printing problems or a solution for my problem?
Thanks, Dieter

This may not be related but I had a problem printing a pdf today whereby the second page got corrupted. The same pdf had printed fine several months ago. I realised that (long story) for some reason I had switched drivers (HP printer) from hpijs to hpcups. I installed the printer again as a "new" printer using the hpijs driver and it printed properly this time.
So it may be that the bug causes issues with some drivers. You could try an alternative driver for the printer as temporary workaround?

Problem with printing some report

hi very body
we have some problems with printing some reports.
the problem is when printing a report the computer processes stoped
and i should restart the computer a gain to print the report for first time and
then in the second time i have same problem.

Maher,
You can check out the new printer driver test utility verions2.0 on OTN at:
http://otn.oracle.com/software/products/reports/files/printerdrivertest.zip
This should help you determine if it is a printer problem or whether you should look into another area.
Also, you don't mention which version of reports, what command line options your using, the computer
configuration your using whether it is a network printer or local printer connected to the machine. Support
will need this information to help determine where your problem lies.
Regards,
The Oracle Reports Team

Problem with Printing from Spool

Dear Experts,
I am facing the problem with Printing, Once i press the Print button, the spool is generated. But Instead of giving one page, It is generating the more than one page. Some times, the last page its getting is blank. I am confused how this happens.
Kindly solve my issue, this happen frequently.
Thanks & Regards,
Srinivas

Dear Siva,
Everything is ok in SPAD. This happen for few process order for COPI transaction.
Regards,
Srini

CP1215 problem with printing

Similar Messages

Maybe you are looking for