CP5: Can't capture remotely with a VM

We've had a couple of experiences where we haven't been able to capture remotely if the client is using a Virtual Machine. This is a real problem, since we are often working in an application in pre-release stages, and the client is using a VM to build it.
Has anybody seen any solutions to this?

No, unfortunately, it's not about capturing an application. We always capture the screen area, actually. We can get the screenshots, but not any clickboxes, etc.
Marion Deland
Capensys
Tel: 1-212-369-8131
Cell: 1-917-547-6360
www.capensys.com
Capensys is a supplier of top quality blended learning,
including rapid development of courseware, learning portals,
workshops and context sensitive performance support tools.

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