CP60-615DX Touchpad and external mouse no longer work after WIndows 7 SP1 update

Let me start by saying I am in the IT field, though clearly far from being great at it. I was updating a CP60-615DX at work with Win 7 x64 SP1. It installed with no errors or anything I'd consider abnormal. Once it was finished, the touchpad no long worked, as well as any mouse I'd hook up via Usb. So I checked Device manager, and the Touchpad is listed with the yellow exclamation mark, as well as mice I hook up. So I did what any respectable IT guy would do, I went to HP and downloaded x64 drivers for the Touchpad port and installed them. But they didn't fix the issue, literally nothing happened. So I installed the latest chipset drivers. Still nothing changed. So I uninstalled the device and manually added it by doing the advanced driver install for a new device, pointing it to the directory where the .exe file had placed the drivers. ...Nothing. So I uninstalled SP1,.... nothing. After uninstalling SP1, redid every aforementioned step, nothing. So my question is, **bleep**? Anyone know another way to fix an issue where the scrolling devices stop working and the drivers won't fix the issue?
Btw, the user had never set up windows restore, and my only other thought is pulling personal documents off and restoring to factory defaults. One more bit of info before I forget, when I went into Windows Recovery (which loads a pre-environment mini OS for you to restore and fix issues), the mouse worked, telling me it's not a hardware issue, it's a Windows vs devices issue.

Hi,
According to your description, since system reinstallation is not helpful, it's probably a hardware problem, it would be better to check if it is the device itself problem.
Roger Lu
TechNet Community Support

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This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
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CP60-615DX Touchpad and external mouse no longer work after WIndows 7 SP1 update

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