Cp7 win assets installer failing

I'm having difficulty with the win assets files to download and install character images to insert in my Cap 7 application.  When I attempt to run the set-up.exe file, I receive an error message that indicates that "Installer failed to initialize.  This could be due to a missing file."  Then, I cannot load the Adobe Support Advisor to assist with troubleshooting.  Any help or guidance would be appreciated!

Thank you for the response.  I followed the instructions above (see image below) and I receive the same message.  Other suggestions?

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    Taweesak Archawamaitreekool

    DISM.log would make this clearer.  And using ProcMon I suspect would really make it snap out at you.   <eg>
    C.f. (credit for a recent discovery)
    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9 
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    Robert Aldwinckle
    Thank you very much.
    I have tried to create a symbolic link as suggested on a forum but the problem still cannot be solved. The error message from IE11_main.log file is exactly the same as before.
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    2014-05-29 16:53:55, Info                  DISM   DISM Provider Store: PID=9144 Getting Provider FolderManager - CDISMProviderStore::GetProvider
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    2014-05-29 16:53:58, Info                  DISM   DISM Provider Store: PID=8324 Failed to get and initialize the PE Provider.  Continuing by assuming that it
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    2014-05-29 16:53:59, Info                  DISM   DISM Package Manager: PID=8324 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Provider has not previously been encountered.  Attempting to initialize the provider.
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\MsiProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\MsiProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Provider has not previously been encountered.  Attempting to initialize the provider.
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\IntlProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\IntlProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Provider has not previously been encountered.  Attempting to initialize the provider.
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\DmiProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\DmiProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
    : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-05-29 16:53:59, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
    : got STATUS_SUCCESS
    2014-05-29 16:53:59, Info                  DISM   DISM OS Provider: PID=8324 Successfully loaded the hive. - CDISMOSServiceManager::DetermineBootDrive
    2014-05-29 16:53:59, Info                  DISM   DISM Driver Manager: PID=8324 Further logs for driver related operations can be found in the target operating system
    at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Provider has not previously been encountered.  Attempting to initialize the provider.
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\UnattendProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\UnattendProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Provider has not previously been encountered.  Attempting to initialize the provider.
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\SmiProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\SmiProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Provider has not previously been encountered.  Attempting to initialize the provider.
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\TransmogProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\TransmogProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Provider has previously been initialized.  Returning the existing instance. -
    CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Getting Provider DISM Unattend Manager - CDISMProviderStore::GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Provider has previously been initialized.  Returning the existing instance. -
    CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OSServices
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: MsiManager
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: MsiManager.
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IntlManager
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: IntlManager.
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DriverManager
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DriverManager.
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SmiManager
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Edition Manager
    2014-05-29 16:53:59, Info                  DISM   DISM Transmog Provider: PID=8324 Current image session is [ONLINE] - CTransmogManager::GetMode
    2014-05-29 16:53:59, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Provider Store: PID=8324 Provider has previously been initialized.  Returning the existing instance. -
    CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:53:59, Info                  DISM   DISM Package Manager: PID=8324 Processing the top level command token(add-package). - CPackageManagerCLIHandler::Private_ValidateCmdLine
    2014-05-29 16:53:59, Info                  DISM   DISM Package Manager: PID=8324 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-05-29 16:53:59, Info                  DISM   DISM Package Manager: PID=8324 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-05-29 16:53:59, Info                  DISM   DISM Package Manager: PID=8324 Encountered the option "packagepath" with value "C:\Windows\TEMP\IE1CA88.tmp\IE11-neutral.Downloaded.cab"
    - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
    2014-05-29 16:53:59, Info                  DISM   DISM Package Manager: PID=8324 Package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428
    with CBS state 4(CbsInstallStateStaged) being mapped to dism state 3(DISM_INSTALL_STATE_STAGED) - CDISMPackage::LogInstallStateMapping
    2014-05-29 16:53:59, Info                  DISM   DISM Package Manager: PID=8324 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
    2014-05-29 16:54:00, Info                  DISM   PID=4640 Scratch directory set to 'C:\Users\TBG\AppData\Local\Temp\'. - CDISMManager::put_ScratchDir
    2014-05-29 16:54:00, Info                  DISM   PID=4640 Successfully loaded the ImageSession at "C:\Windows\System32\Dism" - CDISMManager::LoadImageSession
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Failed to get and initialize the PE Provider.  Continuing by assuming that it
    is not a WinPE image. - CDISMProviderStore::Final_OnConnect
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Provider has previously been initialized.  Returning the existing instance. -
    CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Provider has previously been initialized.  Returning the existing instance. -
    CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Manager: PID=4640 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Provider has previously been initialized.  Returning the existing instance. -
    CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE:
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE:
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=4
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Executing command line: c:\windows\sysnative\dism.exe
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Provider has not previously been encountered.  Attempting to initialize the provider.
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Loading Provider from location C:\Windows\System32\Dism\WimProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Connecting to the provider located at C:\Windows\System32\Dism\WimProvider.dll. -
    CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Provider has not previously been encountered.  Attempting to initialize the provider.
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Provider has not previously been encountered.  Attempting to initialize the provider.
    - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Loading Provider from location C:\Windows\System32\Dism\CompatProvider.dll - CDISMProviderStore::Internal_GetProvider
    2014-05-29 16:54:00, Info                  DISM   DISM Provider Store: PID=4640 Connecting to the provider located at C:\Windows\System32\Dism\CompatProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: WimManager
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Getting the help information collection for the provider: WimManager.
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Registering information from the help collection from provider: WimManager.
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Succesfully registered the Help Item with topic(wimcommands) and category(localtoplevelhelp) for the provider(WimManager).
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Succesfully registered the Help Item with topic(cleanup-wim) and category(wimcommands) for the provider(WimManager).
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Succesfully registered the Help Item with topic(remount-wim) and category(wimcommands) for the provider(WimManager).
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Succesfully registered the Help Item with topic(mount-wim) and category(wimcommands) for the provider(WimManager).
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Succesfully registered the Help Item with topic(unmount-wim) and category(wimcommands) for the provider(WimManager).
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Succesfully registered the Help Item with topic(commit-wim) and category(wimcommands) for the provider(WimManager).
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Succesfully registered the Help Item with topic(get-wiminfo) and category(wimcommands) for the provider(WimManager).
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Succesfully registered the Help Item with topic(get-mountedwiminfo) and category(wimcommands) for the
    provider(WimManager).
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: FolderManager
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Compatibility Manager
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Getting the help information collection for the provider: Compatibility Manager.
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE:
    2014-05-29 16:54:00, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->
    Taweesak Archawamaitreekool

  • IE 10 and 11 error install failure ERROR: "Neutral package installation failed"

    This is a 2008 R2 physical server with all available patches installed and SFC recently run.
    00:00.000: ====================================================================
    00:00.000: Started: 2014/01/16 (Y/M/D) 11:52:19.750 (local)
    00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.016: Command line: "C:\Users\{user}\Desktop\IE11-Windows6.1-x64-en-us.exe"
    00:00.016: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.016: INFO:    Previous version of Internet Explorer: 9.0.8112.16526
    00:00.016: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.016: INFO:    ...and 11.1.0.0...
    00:00.016: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.016: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.016: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
    00:00.016: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.016: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.016: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.219: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.546: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE182A.tmp\Spelling_en.msu.
    00:00.546: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.562: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE182A.tmp\Hyphenation_en.msu.
    00:00.562: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:01.467: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:01.810: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:01.826: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE182A.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE182A.tmp\IE11-support\HardwareBlockingList.xml"
    00:01.919: INFO:    Hardware support check succeeded. Installation will continue.
    00:01.919: INFO:    Windows 7 operating system detected.
    00:01.919: INFO:    Service pack major: 1
    00:01.919: INFO:    Service pack minor: 0
    00:01.919: INFO:    Service pack name:  Service Pack 1
    00:01.935: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:01.935: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:01.935: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
    00:01.966: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:01.966: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:01.966: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:01.966: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:01.982: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
    00:02.013: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:54.258: INFO:    Waiting for 0 prerequisite downloads.
    00:54.258: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    00:54.258: INFO:    Waiting for 0 language pack downloads.
    00:54.258: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    00:54.273: INFO:    No reboot logic message NrApiStart(0), lParam=0x002a2778 returned 0x00000000.
    00:54.492: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:54.492: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:54.492: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE182A.tmp\IE11-neutral.Extracted.cab
    00:54.492: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE182A.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    01:21.792: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    01:21.792: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    01:21.792: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    01:21.792: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    01:21.807: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    01:21.807: INFO:    Waiting for Active Setup to complete.
    01:21.807: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:26.815: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:31.823: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:37.298: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:42.306: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:47.314: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})

    PS C:\Windows> DIR -FILTER vbscript.DLL -RECURSE -NAME | get-item | select -expandproperty VersionInfo | sort-object FileVersion, FileName | ft File
    Version, FileName -Autosize
    FileVersion FileName
    5.8.7601.16978 C:\Windows\System32\vbscript.dll
    5.8.7601.16978 C:\Windows\SysWOW64\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16385_none_a44ef4f6479809f0\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.17514_none_a68008be44868d8a\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16450_none_bcd6d18300a40070\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16455_none_bcdbd2f5009f7f23\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16476_none_bcc7336700aed05c\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16526_none_bcfd44e9008641ce\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20562_none_bd579ef619c7eed9\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20586_none_bd46004619d48c17\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20637_none_bd7d121219ab16e0\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16385_none_aea39f487bf8cbeb\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.17514_none_b0d4b31078e74f85\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16450_none_c72b7bd53504c26b\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16455_none_c7307d473500411e\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16476_none_c71bddb9350f9257\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16526_none_c751ef3b34e703c9\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20562_none_c7ac49484e28b0d4\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20586_none_c79aaa984e354e12\vbscript.dll
    5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20637_none_c7d1bc644e0bd8db\vbscript.dll
    PS C:\Windows> get-item -path ".\SysWOW64\vbscript.dll" | fl *
    PSPath : Microsoft.PowerShell.Core\FileSystem::C:\Windows\SysWOW64\vbscript.dll
    PSParentPath : Microsoft.PowerShell.Core\FileSystem::C:\Windows\SysWOW64
    PSChildName : vbscript.dll
    PSDrive : C
    PSProvider : Microsoft.PowerShell.Core\FileSystem
    PSIsContainer : False
    VersionInfo : File: C:\Windows\SysWOW64\vbscript.dll
    InternalName: vbscript.dll
    OriginalFilename: vbscript.dll.mui
    FileVersion: 5.8.7601.16978
    FileDescription: Microsoft r VBScript
    Product: Microsoft r VBScript
    ProductVersion: 5.8.7601.16978
    Debug: False
    Patched: False
    PreRelease: False
    PrivateBuild: False
    SpecialBuild: False
    Language: English (United States)
    BaseName : vbscript
    Mode : -a---
    Name : vbscript.dll
    Length : 420864
    DirectoryName : C:\Windows\SysWOW64
    Directory : C:\Windows\SysWOW64
    IsReadOnly : False
    Exists : True
    FullName : C:\Windows\SysWOW64\vbscript.dll
    Extension : .dll
    CreationTime : 1/15/2014 2:37:08 PM
    CreationTimeUtc : 1/15/2014 7:37:08 PM
    LastAccessTime : 1/15/2014 2:37:08 PM
    LastAccessTimeUtc : 1/15/2014 7:37:08 PM
    LastWriteTime : 11/14/2013 5:38:16 PM
    LastWriteTimeUtc : 11/14/2013 10:38:16 PM
    Attributes : Archive

  • Mountain Lion (10.8.5) Security Update 2014-003 installation fails

    Hello,
    I tried to install the new Security Update for Mountain Lion (2014-003) and received an error message at the end of the installation process a la:
    "The installation failed". The Installation fails because of an error. Please contact your vendor (roughly translated from German).
    So I didn't found anything on the web to these issue. I remember a similar problem by the last security update too. So now I'm a little bit concerned regarding a virus or something else on my iMac.
    May anybody could help, please?
    Here my machine data:
    iMac May 2011, 3,1 GHz, Core 5, 12 GB RAM
    1 TB HDD w/ 3 Partitions (1x Mac, 1x Data, 1x BootCamp WIN 7)
    Free storage on Partition 1: 111 GB, 2: 133 GB, 3: ?
    Mac OS X 10.8.5
    Something missed?
    Kind regards
    Frank

    Disable anti virus softwrare if installed
    Check firewall options in System Preferences > Security & Privacy > Firewall > Firewall Options
    Make sure Gatekeeper is enabled
    Open System Preferences > Security & Privacy then select the General tab.
    Make sure either Mac App Store or Mac App Store and identified developers is selected. If that area is grayed out, click the padlock icon to proceed.
    OS X: About Gatekeeper

  • Installer failed to initialize... unable to install CS 5.5 - PLEASE HELP Student in finals week!

    Problem:  “Installer failed to initialize.  Please download Adobe Support Advisor to detect the problem”
    Background:  Windows 8 became corrupt and I had to perform a full Windows Recovery (the “Remove everything and reinstall Windows” type).
    Current Situation:  I am a Senior in College, have Summer finals this week, my Senior project due, I am behind on my job design work, and I am going crazy because I can’t find anything/anyone to help me.
    Set Up:  Lenovo Y410P, Windows 8.1, CS 5.5 Design Standard Student-Teacher Edition (Yes, I have the media and product code/license key, as I purchased a valid copy in my university student store).
    Here’s what I have done over and over again for the last SIX WEEKS!
    1. Attempts to install from the original install DVD result in the following error, “Installer failed to initialize.  Please download Adobe Support Advisor to detect the problem”
    2. [I click] Get “Adobe Support Advisor”
    3. [I see mssg] The Adobe Support Advisor has been discontinued.. The tool has been replaced with [unnamed/unlinked] improved installation support mechanisms…
    4. [I Run] “AdobeCreativeCloudCleanerTool” (see results below)
    Note:  I cannot run Windows Uninstall because, following Windows Restore, Windows doesn’t recognize that CS5.5 has been installed.  I do still see the following folders in Windows explorer, but Adobe Support says "don't attempt to manually remove folders";
          C:\Program Files (x86)\Common Files\Adobe\
               \Adobe
               \Adobe PCD
               \Adobe Photoshop CS5.1
               \Adobe Application Manager
               \Adobe CerativeCloudCleaner Tool
               \backup…
    [Contents of]  Adobe Creative Cloud Cleaner Tool .txt
    [Fri Jul 11 22:50:30 2014] ---------------------------------------------------------
    [Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
    [Mon Aug 04 22:58:11 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
    [Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
    [Mon Aug 04 22:58:11 2014] Win OS Version: 6.2
    [Mon Aug 04 22:58:11 2014] Cleaner Tool version                              : 2.0.0.0
    [Mon Aug 04 22:58:11 2014] Cleanup source directory     : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
    [Mon Aug 04 22:58:11 2014] [AdobeProgramFiles]                            : C:\Program Files (x86)\Adobe
    [Mon Aug 04 22:58:11 2014] [AdobeProgramFiles_x64]  : C:\Program Files\Adobe
    [Mon Aug 04 22:58:11 2014] [AdobeCommon]                                    : C:\Program Files (x86)\Common Files\Adobe
    [Mon Aug 04 22:58:11 2014] [AdobeCommon_x64]                          : C:\Program Files\Common Files\Adobe
    [Mon Aug 04 22:58:11 2014] [UserRoamingAppData]                       : C:\Users\Kaylene\AppData\Roaming
    [Mon Aug 04 22:58:11 2014] [UserLocalAppData]                               : C:\Users\Kaylene\AppData\Local
    [Mon Aug 04 22:58:11 2014] [StartMenu]                                                              : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    [Mon Aug 04 22:58:11 2014] [System32Folder]                                   : C:\WINDOWS\system32
    [Mon Aug 04 22:58:11 2014] [SharedApplicationData]      : C:\ProgramData
    [Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
    [Mon Aug 04 22:58:32 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
    [Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
    [Mon Aug 04 22:58:32 2014] Win OS Version: 6.2
    [Mon Aug 04 22:58:32 2014] Cleaner Tool version                              : 2.0.0.0
    [Mon Aug 04 22:58:32 2014] Cleanup source directory     : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
    [Mon Aug 04 22:58:32 2014] [AdobeProgramFiles]                            : C:\Program Files (x86)\Adobe
    [Mon Aug 04 22:58:32 2014] [AdobeProgramFiles_x64]  : C:\Program Files\Adobe
    [Mon Aug 04 22:58:32 2014] [AdobeCommon]                                    : C:\Program Files (x86)\Common Files\Adobe
    [Mon Aug 04 22:58:32 2014] [AdobeCommon_x64]                          : C:\Program Files\Common Files\Adobe
    [Mon Aug 04 22:58:32 2014] [UserRoamingAppData]                       : C:\Users\Kaylene\AppData\Roaming
    [Mon Aug 04 22:58:32 2014] [UserLocalAppData]                               : C:\Users\Kaylene\AppData\Local
    [Mon Aug 04 22:58:32 2014] [StartMenu]                                                              : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    [Mon Aug 04 22:58:32 2014] [System32Folder]                                   : C:\WINDOWS\system32
    [Mon Aug 04 22:58:32 2014] [SharedApplicationData]      : C:\ProgramData
    [Mon Aug 04 22:58:45 2014] Language selected: English
    [Mon Aug 04 22:58:45 2014] Displaying the Adobe End User License Agreement
    Gen_WWCombined-en_US-20121017_1230
    [Mon Aug 04 22:58:45 2014] Please enter (y) for Yes or (n) for No. ... >>
    [Mon Aug 04 22:59:12 2014] Choose from one of the following options to clean up :
    [Mon Aug 04 22:59:12 2014] 1. All
    [Mon Aug 04 22:59:12 2014] 2. Adobe Flash Player 10.2
    [Mon Aug 04 22:59:12 2014] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
    [Mon Aug 04 22:59:12 2014] 4. Creative Cloud 2014 only
    [Mon Aug 04 22:59:12 2014] 5. Creative Cloud only
    [Mon Aug 04 22:59:12 2014] 6. CS6 only
    [Mon Aug 04 22:59:12 2014] 7. CS5-CS5.5-CS6
    [Mon Aug 04 22:59:12 2014] 8. CS5-CS5.5
    [Mon Aug 04 22:59:12 2014] 9. CS3, CS4
    [Mon Aug 04 22:59:12 2014] 10. Adobe Id credentials
    [Mon Aug 04 22:59:12 2014] 11. Quit
    [Mon Aug 04 22:59:12 2014] Choice :>
    [Mon Aug 04 22:59:32 2014] User selected: CS5-CS5.5
    [Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\pdb.db"
    [Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\Media_db.db"
    [Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Mon Aug 04 22:59:32 2014] List of products installed on this machine
    [Mon Aug 04 22:59:32 2014] Listing products for cleanup:
    [Mon Aug 04 22:59:32 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
    [Mon Aug 04 22:59:50 2014] response 1
    [Mon Aug 04 22:59:50 2014] Are you sure you want to clean all the listed products and associated files?
    [Mon Aug 04 22:59:50 2014] Type (y) to confirm and remove or (n) to quit ... >>
    [Mon Aug 04 22:59:55 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
    [Mon Aug 04 22:59:55 2014] User selected: 'Clean All'
    [Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
    [Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
    [Mon Aug 04 22:59:55 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932 folder as backup of PDB and MediaDB for this session.
    [Mon Aug 04 22:59:55 2014] LOG FILE SAVED TO: C:\Users\Kaylene\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
    [Mon Aug 04 22:59:55 2014] Adobe Creative Cloud Cleaner Tool completed successfully
    [Mon Aug 04 22:59:55 2014]
    [Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Mon Aug 04 22:59:55 2014] ---------------------------------------------------------
    [Mon Aug 04 22:59:55 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
    [Mon Aug 04 22:59:55 2014] ---------------------------------------------------------

    \Users\[user name]\AppData\Local\Temp\ PDApp .log  file contents  (Here it is, not sure what to do with it, do you?)...
    8/4/2014 22:47:03 [INFO] Setup - Build Version - 2.0.242.0
    8/4/2014 22:47:03 [INFO] Setup - Logging Level verbosity Set  to 4
    8/4/2014 22:47:03 [INFO] Setup - Start Adobe Setup
    8/4/2014 22:47:03 [INFO] Setup - TimeLog: Bootstrapper Start
    8/4/2014 22:47:03 [INFO] Setup - TimeLog: Start initial checks
    8/4/2014 22:47:04 [INFO] Setup - Dictionary Path: E:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
    8/4/2014 22:47:06 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\resources\setup.xml
    8/4/2014 22:47:07 [INFO] PIM - XML is valid
    8/4/2014 22:47:07 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:07 [INFO] Setup - Found 3 packages in setup manifest
    8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
    8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set  to 4
    8/4/2014 22:47:07 [INFO] Utilities - Folder does not exist
    8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
    8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set  to 4
    8/4/2014 22:47:07 [INFO] PIM - CREATE PIM Instance ...
    8/4/2014 22:47:08 [INFO] Utilities - File does not exist
    8/4/2014 22:47:08 [INFO] Utilities - File does not exist
    8/4/2014 22:47:08 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
    8/4/2014 22:47:09 [INFO] PIM - SUCCESS Created Tables.
    8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
    8/4/2014 22:47:09 [INFO] PIM - Updater Inventory location:E:\Adobe CS5_5\resources\updaterinventory.dll
    8/4/2014 22:47:09 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
    8/4/2014 22:47:09 [INFO] PIM - Current db schema version on machine 1.
    8/4/2014 22:47:09 [INFO] PIM - Current db schema version to install 1.
    8/4/2014 22:47:09 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
    8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
    8/4/2014 22:47:09 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
    8/4/2014 22:47:09 [INFO] PIM - XML is valid
    8/4/2014 22:47:09 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 924792
    8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:10 [INFO] PIM - XML is valid
    8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 2335009
    8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:10 [INFO] PIM - XML is valid
    8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 3525373
    8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - XML is valid
    8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 6359429
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CEF79D2D-B768-4000-890A-749307FC1A88 found in ACF. Size required: 2716397
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CF544A33-B3C5-41EB-9A35-FF71EF87BD9D found in ACF. Size required: 237125
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id E4D5C1B1-86EE-4912-BC83-DCF49C6DA758 found in ACF. Size required: 5275810
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id 678DA613-34E3-4532-B6D4-E2C1D3D44A22 found in ACF. Size required: 6006309
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id EC6B3460-5E27-4FD6-80F5-1EA03E45A6DA found in ACF. Size required: 5110
    8/4/2014 22:47:11 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 30123889
    8/4/2014 22:47:11 [INFO] Setup - TimeLog: End initial checks
    8/4/2014 22:47:11 [INFO] Setup - TimeLog: Begin Installing
    8/4/2014 22:47:11 [INFO] Setup - Start Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx
    8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\core\PDApp.pimx
    8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
    8/4/2014 22:47:11 [INFO] PIM - XML is valid
    8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/core/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/core/
    8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:11 [INFO] Setup - Finished Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: 0
    8/4/2014 22:47:11 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - XML is valid
    8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/UWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/UWA/
    8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - XML is valid
    8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DWA/
    8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - XML is valid
    8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/LWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/LWA/
    8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:14 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:14 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P7/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P7/
    8/4/2014 22:47:14 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/D6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/D6/
    8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DECore/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DECore/
    8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:17 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P6/
    8/4/2014 22:47:17 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:19 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/IPC/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/IPC/
    8/4/2014 22:47:19 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:19 [INFO] Utilities - File does not exist
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    8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
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    8/4/2014 22:57:44 [ERROR] Setup - Error in deleting folder C:\Users\Kaylene\AppData\Local\Adobe. Error Code:145
    8/4/2014 22:57:44 [INFO] Setup - End Adobe Setup. Exit code: 1

  • Trying to update PS CS5 to camera raw 6.7 "installation failed" .

    When using the downloaded zip version 6.7 or 6.71 from the adobe site the error message is simply "installation failed". When trying to update from within Photoshop itself the message reads "Photoshop Camera Raw 6.7 Update   There was an error downloading this update. please quit and try again later. Win XP sp2. What now?

    Thanks for the link Jeff. The installer said to check the log files but gave no clue where to find them. There's PS files scattered all over the computer. if I'd looked for a hundred years I would''ve never found them. There were 2: This 1st one a plain text .log  tilled "Adobe Setup Error.log"-
    3604] Mon Aug 18 08:07:09 2014  INFO
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
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    Ready to initialize session to start with ...
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    2408] Mon Aug 18 08:07:39 2014  INFO
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    CHECK : Credentials
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    3228] Mon Aug 18 08:07:50 2014  INFO
    ::START TIMER:: [Total Timer]
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    3196] Mon Aug 18 08:38:38 2014  INFO
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
    CHECK : Credentials
    Load Deployment File
    deploymentFile option not given
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    ::START TIMER:: [Sync Media DB]
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    Ready to initialize session to start with ...
    * Logfile path changed to: C:\Program Files\Common Files\Adobe\Installers\Photoshop Camera Raw 6.7 08-18-2014.log *
    And 2nd was this compressed .gz  named Photoshop Camera Raw 6.7 08-18-2014
    RIBS version: 3.0.121.0
    Win OS version: 5.1.2.0  Type: 1
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
    CHECK : Credentials
    Load Deployment File
    deploymentFile option not given
    Create Required Folders
    Assuming install mode
    Looking up install source path
    Sync Media DB ...
    ::START TIMER:: [Sync Media DB]
    Pre check media db sync
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    :: END TIMER :: [Sync Media DB] took 378.264 miliseconds (0.378264 seconds) DTR = 380.686 KBPS (0.371764 MBPS)
    Ready to initialize session to start with ...
    ::START TIMER:: [CreatePayloadSession]
    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
    Updated source path: E:\AdobeCameraRaw-6.7-mul-AdobeUpdate
    Updating media info for: {07238EEC-C837-4D4F-BED7-BBB341BC7FE6}
    [    3604] Mon Aug 18 08:07:09 2014 ERROR
    No media information provided for removable source location
    [    3604] Mon Aug 18 08:07:09 2014  INFO
    --------------------  END  - Updating Media Sources -  END  --------------------
    :: END TIMER :: [Total Timer] took 483.559 miliseconds (0.483559 seconds) DTR = 314.336 KBPS (0.306969 MBPS)
    [    3604] Mon Aug 18 08:07:09 2014 ERROR
    Cannot iniliatize payload session
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s), 0 warning(s)
    ERROR: No media information provided for removable source location
    ERROR: Cannot iniliatize payload session
    Search the same string above to find when the error occured.
    [    3604] Mon Aug 18 08:07:09 2014  INFO
    Exit Code: 7 - Unable to complete Silent workflow
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    That's all thoroughly meaningless to me. I hope maybe it speaks to you?

  • Creative Cloud Installation Failed Download Error - Error Type -7 and Error Code - 401

    I subscribed to Creative Cloud in December 2012 and have been trying to install the applications, but the "Installation Failed" through the Adobe Application Manager. (see screenshot)
    Here is a line from my log file:
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    I tried searching for the same error code in the "knowledge base" but couldn't locate any.
    I am on a Windows 7 (x64) machine. I also have CS5.5 installed.
    Anyone have this problem? Please help or point me in the right direction if you can. Thanks!

    Thanks Romsinha,
       I tried the above steps, with no luck.  I have admin rights on both laptop and desktop I'm trying to install to.  I have updated my AAM on both machines with no issue (when using the direct link above). But when I click the 'Try' link to download an application, it shows the scrolling status bar for a few seconds, then  "Installation Failed"  'Download error. Press Retry to try again or contact customer support. (-7)'   Retry only produces same results.
    Both machines are running Win 7 Pro - SP1 64bit
         (laptop - 16 GB RAM & Core i7-2760QM 2.40 GHz processor)
         (desktop - 8 GB RAM & Xeon W3520 2.67GHz processor)
    I am running in a corporate setting with I'm sure all sorts of Firewall protection etc...
    I'm planning on asking for a CC membership, but wanted to check out the new features first....
    Thanks!

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