CP8 - Failure to export captions

Hi,
I'm on mac with CP8 and MS Word 2011 installed (and open) and I am unable to export captions : Failure to export captions.
Is there a solution ?
Thanks

Hi,
Did you upgrade to the latest captivate 8.0.1 version? If not can you please do so, and also delete your preferences and layout during the upgrade.Use this link for help:Adobe Captivate Help | Adobe Captivate 8 patch  Can you also mention which version of Mac 2011 are you using?

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