CP8 flash crash in IE8 near end of course

My Captivate 8 course (published for Flash) keeps crashing in IE8 near the end of the course:
I removed two slides from the end of the course, republish and did not receive this error. The problem seems to be related to the course duration. How can I resolve this issue without removing content from my course?

After some extensive testing, we have confirmed that the error only occurs in IE8 and does not occur in later versions of IE. Deleting the slide and recreating it did not help. The only thing that is effective is shortening the duration of the course by deleting slides (it doesn't seem to matter which slides). Also, the crash does not always occur on exactly the same slide. It crashes near the end of the course, but the slide it crashes on varies between test cycles. The link below suggests that the icon means this is a Flash memory error caused by the browser being unable to support the Flash content. Now that I have more information, I would like to re-phrase my post in hopes of getting the attention of Adobe. Is there a way to delete this post so I can start from scratch? (I know people don't like it when you double post but my understanding of the issue has changed since I first wrote it) What do you suggest?
http://blogs.adobe.com/dekesmith/2012/06/07/what-is-the-gray-circle-with-an-exclamation-ma rk-or-bang/

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http://i54.tinypic.com/2h7f8me.jpg
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http://i53.tinypic.com/wmdxqr.jpg
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Am trying to read textbook program on CDROM. Instructions say to insert disc and click on Flash icon to view interactive presentation on disk. Flash crashes and gives me error message (see below) I don't think the disc is at fault because I've successfully viewed the presentation on another MAC. Maybe this is just a Flash problem. Don't know. Maybe my settings are wrong. Would appreciate any feedback.
Process:
Flash Player [942]
Path:
/Volumes/VOLUME/uzbek.app/Contents/MacOS/Flash Player
Identifier:
com.macromedia.Flash Player.app
Version:
10.0.22.87 (10.0)
Code Type:
X86 (Native)
Parent Process: launchd [160]
Responsible:
Flash Player [942]
User ID:
501
Date/Time:
2013-12-13 17:14:50.302 -0600
OS Version:
Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: 1C1630AC-E923-1A24-FDBA-864D827D119E
Sleep/Wake UUID: 4AF91D20-C443-4B12-BCE7-8BF7DC8C5F25
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO
0000000000000000-0000000000001000 [
4K] ---/--- SM=NUL /Volumes/VOLUME/uzbek.app/Contents/MacOS/Flash Player
__TEXT
0000000000001000-00000000005f4000 [ 6092K] r-x/rwx SM=COW /Volumes/VOLUME/uzbek.app/Contents/MacOS/Flash Player
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_c.dylib
0x99c32785 strlcpy + 53
1   com.apple.CoreServices.CarbonCore
0x9a45e901 UTF8ToFSSpecName + 50
2   com.apple.CoreServices.CarbonCore
0x9a3fd06d FSRefCreate + 423
3   com.apple.CoreServices.CarbonCore
0x9a3fd510 PBGetCatalogInfoSync + 1025
4   com.apple.CoreServices.CarbonCore
0x9a3fd107 FSGetCatalogInfo + 53
5   com.apple.CoreFoundation
0x976f4b5e filePathToHFSPath + 526
6   com.apple.CoreFoundation
0x976f3a27 URLPathToHFSPath + 151
7   com.apple.CoreFoundation
0x975c6e3d CFURLCreateStringWithFileSystemPath + 477
8   com.apple.CoreFoundation
0x975c350a CFURLCopyFileSystemPath + 426
9   com.macromedia.Flash Player.app
0x002ab2e0 0x1000 + 2794208
10 com.macromedia.Flash Player.app
0x002acd44 0x1000 + 2800964
11 com.macromedia.Flash Player.app
0x002c68b1 main + 2001
12 com.macromedia.Flash Player.app
0x00002892 0x1000 + 6290
13 com.macromedia.Flash Player.app
0x000027b9 0x1000 + 6073
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x905e3992 kevent64 + 10
1   libdispatch.dylib
0x97f668bd _dispatch_mgr_invoke + 238
2   libdispatch.dylib
0x97f66556 _dispatch_mgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib
0x905e3046 __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x96340dcf _pthread_wqthread + 372
2   libsystem_pthread.dylib
0x96344cce start_wqthread + 30
Thread 3:
0   libsystem_kernel.dylib
0x905e3046 __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x96340dcf _pthread_wqthread + 372
2   libsystem_pthread.dylib
0x96344cce start_wqthread + 30
Thread 4:
0   libsystem_kernel.dylib
0x905e3046 __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x96340dcf _pthread_wqthread + 372
2   libsystem_pthread.dylib
0x96344cce start_wqthread + 30
Thread 5:
0   libsystem_kernel.dylib
0x905e3046 __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x96340dcf _pthread_wqthread + 372
2   libsystem_pthread.dylib
0x96344cce start_wqthread + 30
Thread 6:
0   libsystem_kernel.dylib
0x905e3046 __workq_kernreturn + 10
1   libsystem_pthread.dylib
0x96340dcf _pthread_wqthread + 372
2   libsystem_pthread.dylib
0x96344cce start_wqthread + 30
Thread 7:
0   libsystem_kernel.dylib
0x905ddf7a mach_msg_trap + 10
1   libsystem_kernel.dylib
0x905dd16c mach_msg + 68
2   com.macromedia.Flash Player.app
0x004ced34 main + 2133076
3   libsystem_pthread.dylib
0x9633f5fb _pthread_body + 144
4   libsystem_pthread.dylib
0x9633f485 _pthread_start + 130
5   libsystem_pthread.dylib
0x96344cf2 thread_start + 34
Thread 8:
0   libsystem_kernel.dylib
0x905e27ca __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x96341d8a _pthread_cond_wait + 837
2   libsystem_pthread.dylib
0x96343fa3 pthread_cond_wait + 48
3   com.macromedia.Flash Player.app
0x002b835f 0x1000 + 2847583
4   com.macromedia.Flash Player.app
0x002cc22c main + 24908
5   com.macromedia.Flash Player.app
0x002b87ff 0x1000 + 2848767
6   libsystem_pthread.dylib
0x9633f5fb _pthread_body + 144
7   libsystem_pthread.dylib
0x9633f485 _pthread_start + 130
8   libsystem_pthread.dylib
0x96344cf2 thread_start + 34
Thread 9:
0   libsystem_kernel.dylib
0x905e27ca __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x96341d8a _pthread_cond_wait + 837
2   libsystem_pthread.dylib
0x96343fa3 pthread_cond_wait + 48
3   com.macromedia.Flash Player.app
0x002b835f 0x1000 + 2847583
4   com.macromedia.Flash Player.app
0x002cc22c main + 24908
5   com.macromedia.Flash Player.app
0x002b87ff 0x1000 + 2848767
6   libsystem_pthread.dylib
0x9633f5fb _pthread_body + 144
7   libsystem_pthread.dylib
0x9633f485 _pthread_start + 130
8   libsystem_pthread.dylib
0x96344cf2 thread_start + 34
Thread 10:
0   libsystem_kernel.dylib
0x905e27ca __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x96341d8a _pthread_cond_wait + 837
2   libsystem_pthread.dylib
0x96343fa3 pthread_cond_wait + 48
3   com.macromedia.Flash Player.app
0x002b835f 0x1000 + 2847583
4   com.macromedia.Flash Player.app
0x002cc22c main + 24908
5   com.macromedia.Flash Player.app
0x002b87ff 0x1000 + 2848767
6   libsystem_pthread.dylib
0x9633f5fb _pthread_body + 144
7   libsystem_pthread.dylib
0x9633f485 _pthread_start + 130
8   libsystem_pthread.dylib
0x96344cf2 thread_start + 34
Thread 11:
0   libsystem_kernel.dylib
0x905e27ca __psynch_cvwait + 10
1   libsystem_pthread.dylib
0x96341d8a _pthread_cond_wait + 837
2   libsystem_pthread.dylib
0x96343fa3 pthread_cond_wait + 48
3   com.macromedia.Flash Player.app
0x002b835f 0x1000 + 2847583
4   com.macromedia.Flash Player.app
0x002cc22c main + 24908
5   com.macromedia.Flash Player.app
0x002b87ff 0x1000 + 2848767
6   libsystem_pthread.dylib
0x9633f5fb _pthread_body + 144
7   libsystem_pthread.dylib
0x9633f485 _pthread_start + 130
8   libsystem_pthread.dylib
0x96344cf2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xa45ccaa2 ebx: 0x00000000 ecx: 0x00000400 edx: 0x00000005
edi: 0xbfff9f48 esi: 0x00000000 ebp: 0xbfffa358 esp: 0xbfff9f20
   ss: 0x00000023 efl: 0x00010216 eip: 0x99c32785   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0x00000000
Logical CPU:
0
Error Code:
0x00000004
Trap Number:
14
Binary Images:
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0x707000 -   0x731fff com.apple.audio.CoreAudioKit (1.6.6 - 1.6.6) <30C0DC77-EDFD-36B3-AB1C-A520B472A869> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x8fe6b000 - 0x8fe9d417 dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
0x90008000 - 0x90009fff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
0x9000b000 - 0x90028ffb libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib
0x90029000 - 0x9007aff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0x9007b000 - 0x9007bfff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <DDAC0B59-F886-3AB1-98E8-C71FFF161CD4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x9007c000 - 0x900a7ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x900df000 - 0x900e0ffc com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
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0x905c6000 - 0x905cafff com.apple.CommonPanels (1.2.6 - 96) <E7CA63C6-CEE9-3F0A-93A7-C12C653FFB80> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
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0x9060b000 - 0x9060fffc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
0x90bb8000 - 0x90bdffff com.apple.CoreVideo (1.8 - 117.2) <A53FDD90-F200-3F7C-8A8E-5DE36D3DFBB0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x90be0000 - 0x90cdefff libJP2.dylib (1038) <EE0B9985-625D-39E6-B425-03FB75BA2594> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
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0x9142a000 - 0x914bbfff com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x914bc000 - 0x914c8ffe libkxld.dylib (2422.1.72) <F9B35FA5-C936-3286-A055-2B0780A674AC> /usr/lib/system/libkxld.dylib
0x91530000 - 0x91576ff7 libFontRegistry.dylib (127) <A0930DB2-A6C6-3C6E-B4A2-119E0D76FD7D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x91577000 - 0x91579ffe libCVMSPluginSupport.dylib (9.0.83) <BD30BDD1-DD5B-3F31-A09B-C274EA93CD7C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x9157a000 - 0x91586ff7 com.apple.OpenDirectory (10.9 - 173.1.1) <2AA24814-2DC6-3E28-B71B-186B686F0F19> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x91587000 - 0x91677ffb libiconv.2.dylib (41) <848FEBA7-2E3E-3ECB-BD59-007F32468787> /usr/lib/libiconv.2.dylib
0x91678000 - 0x91692ff7 com.apple.GenerationalStorage (2.0 - 160.2) <8755F7F1-2402-387C-A32A-2270E7D680C8> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x91693000 - 0x91695fff com.apple.securityhi (9.0 - 55005) <51765C73-80D1-33E3-9589-3E88380CE007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x91696000 - 0x91699ff7 com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x9169a000 - 0x916a9fff libGL.dylib (9.0.83) <E76D1F2A-D98B-3464-AD0B-FC1EBBADF027> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x918c7000 - 0x9191cfff libc++.1.dylib (120) <10C0A136-64F9-3CC2-9420-013247032120> /usr/lib/libc++.1.dylib
0x9191d000 - 0x9194dff7 com.apple.CoreServicesInternal (184.8 - 184.8) <88528205-9452-3EEC-BB27-DAAA7EC81E04> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
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0x93b24000 - 0x93b38ff9 com.apple.MultitouchSupport.framework (245.13 - 245.13) <6860A0D0-3654-3B02-B2E9-C4D2637167B8> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x93b62000 - 0x93b8aff7 libRIP.A.dylib (599.7) <461297C0-DDA9-3613-8F27-D7F1AC57208F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x93b8b000 - 0x93c9dffc libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
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0x93ce7000 - 0x93d37ff7 libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib
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0x943d0000 - 0x943d9fff com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <CF8E5706-F744-3139-8A51-D52BF055D19F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
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0x9ae67000 - 0x9af34ff7 com.apple.backup.framework (1.5 - 1.5) <E33257DD-A751-3230-89B7-B4B79F70A8FB> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x9af35000 - 0x9af3dff7 libCGCMS.A.dylib (599.7) <A7404924-9A2B-3324-A934-BD08953E7098> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x9b0d8000 - 0x9b14eff3 com.apple.securityfoundation (6.0 - 55122) <25149798-A37E-316F-84AB-93029EAF33D8> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x9b14f000 - 0x9b1e6ff7 com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9b27f000 - 0x9b27ffff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9b2b1000 - 0x9b2befff com.apple.Librarian (1.2 - 1) <F85681E3-3398-327B-829B-1D8078C38C22> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x9b2bf000 - 0x9b314ff7 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <0F1C111F-1E64-33BB-A69F-14643B3037D5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9b315000 - 0x9b31aff3 libsystem_platform.dylib (24.1.4) <875321B9-34EF-3FCC-880C-633FA05223F5> /usr/lib/system/libsystem_platform.dylib
0x9b31b000 - 0x9b31bfff com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9b31c000 - 0x9b325fff com.apple.DiskArbitration (2.6 - 2.6) <6379523D-3196-370C-AE4A-8EA586E36909> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9b326000 - 0x9b58afff com.apple.CoreData (107 - 481) <F699EC21-57D9-3AE6-A17B-C1D1092780BD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9b58b000 - 0x9b5a4fff com.apple.Kerberos (3.0 - 1) <91F17EB2-C70C-359C-B09D-96B52D2A9C9F> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9b5a5000 - 0x9b5f8fff com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9b5f9000 - 0x9b5fbffb libRadiance.dylib (1038) <F0D3F13B-5628-3DF9-8B86-A4D914567B25> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x9b5fc000 - 0x9b8e6fd2 com.apple.vImage (7.0 - 7.0) <256972F0-3DBC-3CE1-9EE8-B48243868729> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x9c2fa000 - 0x9c346ff7 libcups.2.dylib (372) <9A2BE8DC-37E4-3019-B665-1036FE7868EA> /usr/lib/libcups.2.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1578
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=139.0M resident=72.8M(52%) swapped_out_or_unallocated=66.1M(48%)
Writable regions: Total=72.2M written=2280K(3%) resident=2780K(4%) swapped_out=0K(0%) unallocated=69.5M(96%)
REGION TYPE
VIRTUAL
===========
=======
CG backing stores
136K
CG shared images
180K
Kernel Alloc Once
4K
MALLOC
40.7M
MALLOC (admin)
48K
Memory Tag 242
12K
Memory Tag 249
156K
Stack
69.1M
VM_ALLOCATE
32.4M
__DATA
14.6M
__IMAGE
528K
__IMPORT
8K
__LINKEDIT
43.1M
__OBJC
1792K
__PAGEZERO
4K
__TEXT
95.8M
__UNICODE
544K
mapped file
155.2M
shared memory
4K
===========
=======
TOTAL
454.3M
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-898, 755.1 MB
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: Built-in iSight
USB Device: IR Receiver
Thunderbolt Bus:

Try unistalling Flash:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html
Then reinstalling the latest version:
http://get.adobe.com/flashplayer/
11.9.900.170
Set Safari to download it to the desktop (Safari/Preferences/General :Save downloaded files to: in the dropdown window select other, then select sesk top from the column on the left.
After the download completes, quit all other applications and run the installer, when that completes reboot

Abode flash crashing

Hi, I have an HP CQ5600Y PC and I am currently using Firefox 9.0.1 and may earlier version of it too. Adobe flash crashes on a daily basis when I am using any site that uses flash. I am using latest version of flash of 11.1.102.55. I have tried unistalling it the add/remove programs and making sure it is not in add-ons section of firefox. There is no entry listed of it there. nI then rebooted my PC to make sure there isnt any instance of it listed. Thia issue has been happening for a few years now. It also locks up firefox where i either have to X out of firefox or go into task manager to end the process to gain access to firefox again. My PC is a windows 7 64 bit PC. I have send numerous crash reports to adobe but it is still happening.
How can i stop this from happening. I appreiate any help.
thx

tonino2424 wrote:
Right click on video that uses flash select settings and unchecked enable hardware acceleration. Why do you ask please?
My question was: how did you send crash reports to Adobe? Using http://kb2.adobe.com/cps/839/cpsid_83975.html ?

Why is no report available when Adobe Flash crashes?

Firefox 6.0.1 (problem started with Firefox 5)
Flash: 10.3.183.7
OSX Lion
The flash plugin crashes frequently; however, Firefox always says "No report available". How can I get crash information generated so that this bug can get fixed? It crashes while generating the thumbnail for videos while loading a page and a visit to http://www.youtube.com is enough to crash the plugin.
The support pages for troubleshooting flash crashes just say to update flash, update firefox, and send in crash reports. All software is up to date and I can't get crash reports.
Flash works fine in Chrome & Safari on the same machine. I've tried uninstalling & reinstalling Flash. I've tried disabling all plugins. I've tried disabling flash hardware acceleration. My CUDA driver is up to date too. I've tried 32-bit mode and 64-bit mode.
How do I get a crash report?

I am also having this problem on my 32 bit Windows 7 machine except that it hangs rather than crashes, that is I can't get to any of the other tab or use the browser and there is not ability to report the failure. I would post a screen shot but if I go there I won't be able to come back and post this message :(

Can't get latest Flash Player in IE8 under XP SP3, DEP blocks it

I'm trying to install the latest Flash Player. I think it started with a popup.
I'm running Windows XP Home, SP3.
When I go to Get Flash Player, IE 8.0.6001.18702 gets hung up, apparently due to Data Execution Prevention.
I've downloaded and run the Flash Uninstaller.
I uninstalled and re-installed IE8.
(Rebooting at each step.)
When I try to Get Flash Player, I get hung up, or looped back and IE stops after two tries.
I've disabled Spybot and Avast, the two virus protections I'm running.
I was able to install the latest Flash Player on Chrome and use it.
Now I've got no Flash Player under IE; when I try to go to a page that uses Flash (eg Bananagrams on Facebook) I get the message that this page needs Flash, and I get directed to Adobe, and can't get it.
How can I get any Flash Player for IE8?

Thank you.
Not sure what I did, but a lot of un-installing, turning off Data Execution Prevention, and an install of an old version (Flash Player 9) from http://www.oldversion.com/Macromedia-Flash-Player.html and I seem to be back in business.

Adobe Flash crash when I try to upload some photos to create an album on Facebook . I think this issue related to the new version of Mozilla Firefox that I had installed 3 days ago and cause my system not able to open the internet . But I have sent a rep

Adobe flash crash when I try to upload photos to created album on Facebook . Is this related to the new version of Mozilla Firefox that I installed few days ago.
== This happened ==
Not sure how often
== This morning July 18th 2010

Did you reinstall CS3 after CC?
For that matter, doing an in-place upgrade on the OS is always a gamble with Adobe programs. Reinstalling all the versions you need, in order, would probably solve your problem.
And you shouldn't need to save as IDML after opening the .inx in CC.

Flash crashes iMac?

Hi, I have an early 2008 24 inch iMac, 3.06GHz C2D, 4G Ram,OSX 10.8.2. I read a lot in this forum regarding Flash crashes iMac. It happens to me recently when I watch CNN news video, my iMac would shutdown unexpectedly. I beleive that CNN video uses Flash plugin, that might be the issue, but what I don't understand is that I can watch Hulu movies for hours without any issues, doesn't Hulu uses Flash as well? Perhaps some web engineer at CNN uses Flash the wrong way?

If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under System Diagnostic Reports. Post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

[SOLVED] flash crash in firefox 3.6

Hello archers!
I have archlinux with i3wm.. no DE just albatross gtk theme set with lxappearance. After installing xorg i installed mesa, mesa-demos, libgl and xf86-intel-video. Flash crashes after I start new video. I have to refresh the page to get it working. Everything else installed works like it should. Flashplugin is installed from repos as well as openjdk. Its not a major problem for me but I havent found a solution here on forums or on the net. Ty
My dmesg output is
[drm:intel_panel_get_max_backlight] *ERROR* fixme: max PWM is zero.
plugin-containe[2797]: segfault at f8 ip b2754109 sp b566b670 error 4 in i965_dri.so[b2741000+32d000]
lspci -s 00:02.0 -vvv
00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07) (prog-if 00 [VGA controller])
Subsystem: Toshiba America Info Systems Device ff01
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin A routed to IRQ 42
Region 0: Memory at f2400000 (64-bit, non-prefetchable) [size=4M]
Region 2: Memory at d0000000 (64-bit, prefetchable) [size=256M]
Region 4: I/O ports at 1800 [size=8]
Expansion ROM at <unassigned> [disabled]
Capabilities: <access denied>
Kernel driver in use: i915
Kernel modules: i915
Last edited by dmg (2011-03-23 11:06:24)

I fixed it like this. I was sure the problem was not in hardware acceleration but in firefox since flash was working in opera. You can also try this and enable ha again
The problem is in crash reporting in 3.6. More info on
http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins#Disabling_crash_protection
type about:config and change value from true into false for all dom.ipc.plugins values starting from this
dom.ipc.plugins.enabled;false
after that change value from 45 into -1 in
dom.ipc.plugins.timeoutSecs
Problem solved. Thanks for the feedback!
p.s
Actually firefox keeps crashing when I enter this. Bummer..
Last edited by dmg (2011-03-16 20:33:47)

Flash Crashes on clicking import to stage

I'm having an issue with a blank open document, clicking on 'import to stage' will crash the program or clicking on 'import to library' will crash the program. I have tried uninstalling CS4 and re-installing CS4. The problem remains the same.
Any ideas, I'm desparate.
Thanks.
Al

Hi Peter,
Thanks for the reply, and yes I can copy and paste. I did find a post that
mentioned compatibility mode which I did try and it cleared everything up.
The strange part to this is that everything worked fine until a few days
ago. I think it may have to do with all the security patches that the
company I work for jams down our systems on what seems like a weekly
basis. But thanks for the reply, I do appreciate it.
Al
From:
PJSB_DK <[email protected]>
To:
Alan Fiterman <[email protected]>
Date:
08/19/2010 02:54 PM
Subject:
Flash Crashes on clicking import to stage
Hi
Will it crash if you try copy/paste?
Have you applied the latest patches/upgrades?
Best regards
Peter

Flash crashed on publish

Ok, this is an odd one: I have Flash CS3 and was editing a
file. I'd published it loads of times and then came back to it. As
soon as I tried to publish it, flash crashed. I'm now left with a
version of Flash where I can create a new file and publish without
a problem ... but ... if I save the file and then attempt to
publish it, flash crashes.
Also, if I open a saved file; and then right click on a
frame; then select 'actions', flash crashes ... but ... if I create
a new file, then right click on a frame, actions opens properly.
Adobe have had this for a week now and still no resolution
other than making me re-install the whole thing.
Does anyone else have a suggestion (or a fix!)?
Thanks in advance.
Mike

I'm also getting the ill-fated publish/crash bug after having
published a Flash file numerous times. I've also done a complete
uninstall/reinstall of Flash and no luck. Seems to allow me to
publish smaller files, but the one FLA file that crashes is about
20MB.
Have a very visible client who absolutely needs the site
updated tomorrow and it's looking bleak right now...

Flash Crashing... CS4

Okay Adobe, I purchased CS3 and Acrobat didn't work. So you
forced me to purchase 3.3 just to get a piece of software that
should have worked with CS3. Now I'm having the same type of
problem with CS4. Flash crashes over 15 times a day and it's really
effecting my workflow. There's no fix and tech support has no idea.
I've been working with a senior engineer and they don't know how to
fix this either. It's been going on for months. I have inside
information that they are making a dot release to fix these issues
of crashing. They are also going to charge extra for it just like
CS3.3. How is this right? If someone else made Flash and I weren't
a full Flash development company then I would use another
company!!! This is crap! If this is the case I will never pay for
another piece of software from Adobe.
If you advertise your software as compatitble with my
computer and I spend $2600 on the software, it should work. I
shouldn't have to come back 6 months later and pay an additional
amount to pay for your mistakes!
If you're having this problem, contact me, I'm taking action.
Macromedia would have never behaved like this. It's very poor
business practice!
An Adobe wonders why so many people steal their software,
they're probably tired of getting ripped off, like me, twice!!!
Google this - flash cs4 crashing during publish - and you'll
see it's not just me. However their tech support just had me
purchase $600 more in video cards because they said it was my cards
and I was the only one anywhere having this issue, NOPE!!! New
cards = still crashing... And both sets of cards are on the CS4
page of recommended cards!!!

What's changed on your system?
Can you post a crash report?

Flash crashes on movie export?

I am having a huge problem with Flash CS3. Every time, ( and
I DO mean
every time) I try to export a movie in swf format, Flash
crashes. I'm not quite sure what the problem is but it's
duplicatable each time.
I have tried uninstalling it and reinstalling it and that
does not work. At this point Flash is useless to me.
I realize, it's kind of a generic problem, but because I am
desperate, can anyone tell me what might be the problem?
Here are my machine stats:
1.90 gigahertz AMD Athlon 64 X2 Dual Core
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
1024 Megabytes Installed Memory

Moved from 'Using Flash Player' as this appears to be a Flash Authoring question.

CP8 flash crash in IE8 near end of course

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