CPC Assurance - Not showing E1 CAS Channel status

Hello, I'm evaluating Cisco Prime Collaboration Assurance but I have some information on performance graphs that are not shown the right information, on E1 CAS Channel status, all channels are shown as idle, and I'll like to know what could be wrong with this or if some configuration could be missing to graph this data. Look at attached files.
Running CUCM version 9.1.2.12900-11, configured as H323 with Voice Gateway.
CPC Assurance version 10.5.0.49471(51383), patch version 1 installed
Any help that could help will be appreciated.
Regards,
Juan Carlos

This could be the cause.
Just try that. Also, which browser u are using ?If possible, try IE if Mozilla is being used.
Further, whencall is active , just run show isdn service in router and then, check status in Prime.
https://supportforums.cisco.com/document/12021121/monitoring-current-call-volume-gateway-using-cisco-prime-collaboration
regds,
aman

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CPC Assurance - Not showing E1 CAS Channel status

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