Cpying problems with HP e6500 All-In-One

From time to time, while pressing COPY, machine keep showing "copying" but don't
pressing "cancel" bribgs text: "Cancelling copy" but it can stay on kike that for hours and the only way is to force shutting downm.  later it tells you it is incorrect to force shutdown,,,

Hi ODEDBH,
Welcome to the HP Forums!
I see that you cannot copy with your HP e6500, and I am happy to help you with this copying issue!
For further assistance, I will need to know:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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