CQ1050FR desk top DVD drive would not open, used paper clip as advised in help now won't close

 would not open, used paper clip as advised in help now won't close, error message

OK, I decided to upgrade to Mavericks. 1st I checked to see if Parallels 8 woudl work w it. It said yes, but upgrade parallels 8 1st so I did that (& then realized I should update virus def & run Windows updates also. Don't use it very much  180 days ago it said).
Then saw some reports of mail not working so well so decided to clean out a lot of un-needed emails on my Mac. Also ran updates to Mountain Lion.
Then closed everything & shut down. Left it off for a few min to clear out any left over electronic garbage & rebooted. Opened App store & clicked the Mavericks free download. Almost immediated it gave me error message & suggested doing it from the Purchased section.
Ok, I tried downloading it there. 2-3 times got same almost immediate error message.
Then, I think it was after disconnecting external HD & printer I tried again & it was looking good w download. It was fluctuating between 40-45 min time remaining & showing almost 500 mb downloaded when I got the error message again.
btw, I also got an error message when running Windows update. There was an unknown error code when I tried updating Service Pack 1 (which it showed I needed, although I'm thinking that is kind of strange since I've had Windows 7 on a MacBookPro since shortly after I bought the original MacBookPro in April 2010. (Spilled water on it last May & Apple store said it would need expensive repair so bought this replacement that they used my Time Machine backups to install everything on. This was right as I was getting ready to move & I haven't yet found the old one to see if maybe it would work. It should be in one of my boxes).
So, if it is having this much trouble just getting it installed I'm kind of afraid to go ahead. Wondering why some report it works fine & a lot of others saying no.
I very frustrated since I just want to be able to have the functionality I had to be able to sync Numbers between my iPad & my Mac.

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