CQ61-319wm

My laptop would not start up and load the Windows 7 Home Premium operating system. I used a recovery disk and attempted to simply restore the system to an earlier point without success. I then attempted several recoveries from the partitioned section of the hard drive and that failed too. Being unable to restore or recover the system from the hard drive, I used another computer to create a bootable ISO DVD with a downloaded version of the Windows 7 Home Premium operating system.
I was able to install the downloaded version of the Windows 7 Home Premium operating system; however, the Windows 7 product key is no longer visible on the certificate on the bottom of my computer due to wear. It is a laptop anyway and there was apparently no protective covering over the certificate. The laptop did not come with any Windows 7 installation or recovery DVDs. I did a quick search on the internet to identify others ways of retrieving the product ID, but I was unsuccessful. The product key finder applications are pulling the information from the registry, which no longer has the original product key. Also, I understand that manufacturers like Compaq and HP install OEM software using a group license. I did activate the Windows 7 Home Premium operating system and I did register the laptop with HP/Compaq.
Question: How can I obtain the Windows 7 Home Premium operating system product ID?
Thanks in advance for your help!
This question was solved.
View Solution.

Thank you for the quick and helpful response! I used the link you provided and just submitted an order for the Recovery Disc set.

Similar Messages

Have a compaq cq61 319wm, blinking blue lights

i have a compaq cq61-319wm. when i press the power botton there is no boot or post. just blinking blue lights at the caps lock and the number lock. i have switched the ram around and even used other ram. any is appreciated.

I think you have to begin to think of this in terms of a hardware issue. If it reads CDs but not DVDs, then it is not a driver thing but a bad laser. There is a separate laser for CD and DVD functions and one can easily go bad, requiring replacement of the drive.

Presario cq61-319wm

Why the sound have noises in the back?

Uninstall Audio drivers through Control Panel > Programs and Features and reboot the computer , then install updated drivers from here
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

Compaq Presario CQ61 Wont Boot

So Like Most owners of the Presario, My Computer wont boot. Its a blank screen and the LED blinds towards BIOS Corruption but since I cant even get out the blank screen Any help would be very well indeed Helped. Below is Info and things I've Tried
Computer Type: Compaq Presario CQ61-319WM
Operating System: Windows 7
Warranty: Gone
Bought: 3 Years Ago
What Happened when this all started: I was drawing on photoshop, I closed it so it would go to sleep mode. I left the house for an hour to shop and come back to this blank screen and LED blinking Lights (Twice)
Last Six months had To System Restore Twice, An Update back in March made my computer not work so was forced to system restore.
Things I've Tried:
*Hard Reset More than 5 times, nothing worked
*Bought New Charger
*Bought New Battery
*Removed/Reseated my two 2gb Ram sticks. Switched them
*Removed HDD/Battery to see if it Was the HDD
*Took apart computer before I knew it was the BIos to see if it was the moniter or if the wires got exposed or snapped
Than I tried to get into the BIOS Recovery, tried the Win button +B button/Power, f2 and f10. Nothing gets my computer off the blank screen.
I Think Ive gotten everything Down. Should I send it in even though it would be smarter to just buy a new computer? Im at a lost of what can be done . Almost Every person with this problem got fixed by Hard Reset. I dont know how to deal with BIOS. So Please Help If You can.

The troubleshooting steps mentioned in the following weblinks might help you to resolve the issue:
HP Notebook PCs - Use Hard Reset to Resolve Hardware and Software Issues
HP Notebook PCs - Blank Screen LED Error Codes
HP Notebook PCs - Troubleshooting No LED Lights Glow During Startup or Boot
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

Laptop startup problem

Hello, I have a Compaq Presario CQ61-319WM and for some days now my computer won't start up. The usual "Q" logo on startup is gone and I don't even need to press the power button, it starts all by itself when I plug in the battery or power cable. When I do so, I can hear a fan and hard drive working, and the caps lock, power and wi fi(red) buttons are on. After a few moments though, everything stops and online the wifi button remains lit, with both red and blue leds on, creating a purpleish color. I tried hard reset but didn't work, can you help?

Hi,
Here are a couple of options you could try.
1. One possible way to try and retrieve your files from a non-booting drive is to follow the process detailed in the link below. The Ubuntu operating system CD you create can run from the CD alone ( ie it doesn't have to install on the Hard Drive ) and I've often found it to be successful in retrieving data even from a failing Hard Drive. When you've created the CD, follow the instructions and see if you can back up your existing files.
http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windo...
2. Another option would be to remove the HDD, place it in an external caddy - an example is on the link below - connect this to another PC and see if you can access your files.
External HDD Caddy 2.5".
Best regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Ram Upgrade in CQ61-411WM up to 8 gigs with Win 7 64 bit?

The specs for this machine is here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980785&tmp_task=prodinfoCategory&lc=en&dlc=en...
There is a company selling ram for this model that says with 32 bit the max is 4 gigs and the max with 64 bit is 8 gigs. Is this company wrong or are the HP specs page wrong?
This is the page that says 8 gigs will work for 64 bit in this machine.
http://www.satech.com/compaq-presario-notebook-memory-compaq-presario-cq61-series-memory-hp-compaq-p...
Also the sticky in this forum about Upgrades says:
1 ) The bus speed of the new modules should be the highest speed that the
specifications of your notebook state. Do not mix modules of different bus
speeds. Mixing bus speeds results in defaulting to lowest speed and a possibly
non operational memory module configuration. "
But as you see.. my specs page does NOT list the memory bus speeds!
If the max bus speed are not listed in the specs page, then how can I purchase any memory at all? I cannot !
How Crazy is this? !

heres you specs:
Product Name CQ61-411WM
Product Number
WA980UA#ABA
Microprocessor
2.1GHz AMD Sempron Processor for Notebook PCs M120
Microprocessor Cache
512KB L2 Cache
Memory
2GB
Memory Max
4096MB
Video Graphics
ATI Mobility Radeon HD 4200 Graphics
Video Memory
128MB Display Cache Memory (up to 1022MB total graphics memory )
Hard Drive
250GB (7200RPM)
Multimedia Drive
LightScribe SuperMulti 8X DVD±R/RW with Double Layer Support
Display
15.6" Diagonal High-Definition HP BrightView Widescreen Display (1366x768)
Fax/Modem
High speed 56k modem
Network Card
Integrated 10/100 Ethernet LAN
Wireless Connectivity
802.11b/g/n WLAN
Sound
Altec Lansing
Keyboard
101-key compatible with full-size keyboard with integrated numeric keypad
Pointing Device
Touch Pad with On/Off button and dedicated vertical scroll Up/Down pad
External Ports
3 Universal Serial Bus (USB) 2.0
1 Headphone out
1 microphone-in
1 VGA (15-pin)
1 RJ-11 (modem)
1 RJ -45 (LAN)
Other Devices
Dimensions
14.89" (L) x 9.93" (D) x 1.38" (min H) -1.62" (max H)
Weight
5.90 lbs
Security
Kensington MicroSaver lock slot
Power-on password
Accepts 3rd party security lock devices
Power
65W AC Adapter
6-Cell Lithium-Ion Battery
4 gigs is all the motherboard will handle
click Kudos to say thanks if I helped

I cant access itunes storesMicrosoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002) Hewlett-Packard Compaq Presario CQ61 Notebook PC iTunes 10.6.0.40 QuickTime not available FairPlay 1.14.34 Apple Application Support 2.1.7 iPod Updater Libra

i cant access to itunes store
here is dignostic report
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Hewlett-Packard Compaq Presario CQ61 Notebook PC
iTunes 10.6.0.40
QuickTime not available
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0025AE8C032360A0
Current user is not an administrator.
The current local date and time is 2012-03-27 13:06:24.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {23DDA231-A7E0-409A-AB19-CEDE8ACE6359}
Description:          speedinfo
IP Address:          182.237.181.108
Subnet Mask:          255.255.255.255
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:          202.177.240.125
                    202.177.240.251
Adapter Name:          {948D9871-ADAF-4632-8D0C-538770929B52}
Description:          Atheros AR5007 802.11b/g WiFi Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name:          {4D499748-069C-4E58-A116-DF748DA3912C}
Description:          Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address:          192.168.0.2
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:          192.168.0.2
                    192.168.0.4
Active Connection:          speedinfo
Connected:          Yes
Online:                    Yes
Using Modem:          Yes
Using LAN:          No
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.

i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please?

HP CQ61 - Windows 7 Home Premium - I must remove supply before to turn on pc

HP CQ61 Presario CNF9472RR1- Windows 7 Home Premium 32 and 64 bit - I must remove battery and power supply and after insert them again.
Otherwise without this procedure it won't start.
Battery is normally charged and seems to run normally,
System is updated, I bought it in october 2010
Can you help me ? Thanks

Unfortunately I am not local. I live in Europe.
Contact the Geek squad and let them know what the problem is.
Tell them that there are important documents on your notebook that you cannot lose.
That would mean asking them if they can guarantee that you won't lose your documents.
Ask them if they have access to a utility that will reset the password for you without requiring a reinstallation of the operating system. If they don't have a clue when you ask about MSDaRT's Locksmith utility, then find another shop. Many cities have independent technicians who can do this for you.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Presario CQ61 - Boot Device not found, Hard dis not exist

Hi i bought my presario CQ61-405AX 2nd hand roughly a year ago and it was almost new, my laptop was running fine, and then it froze, and so i had to turn it off, after i waited 30min for it to unfreeze, it now, when i boot it up, appears with a black screen, with the error
"Boot Device Not Found
Pleae install a operating system on your hard disk
F2 system diagnostiscs"
I went onto hp support and followed the prompts until it did a hard disk test and the error, "Hard Disk Not Exist" appeared
I have no idea how to fix it, i am running Windows 7 home premium, and i fear i may have to buy another hard drive
Thank's in advance
This question was solved.
View Solution.

Hi,
The most likely explanation is that your Hard Drive has failed and will need to be replaced, however as a further test, try the following.
1. Create a bootable Ubuntu CD - a guide on creating an Ubuntu CD and the download can be found Here.
2. When created, follow the guide on the link below to Try Ubuntu.
http://www.ubuntu.com/download/help/try-ubuntu-before-you-install
The 'Try Ubuntu' option runs the OS from the CD without the need to install on your HDD. If this runs Ok ( it will be slow running from a CD ), this would tend to confirm that the problem is with the HDD.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Compaq presario cq61 312sa wont perform a system recovery from hard drive

When i turn on my Compaq Presario CQ61 312SA it looks like it is going to start ok then flicks to a white page with page cannot be found???
i have tried and would like to completely restore to it's original settings but when i turn it on and repeatedly press F11 it just beeps constantly and has a blank screen for ages.
any clues or quick fixes?
from searching online i gather i can't get hold of any recovery discs?
thanks, hope somebody can help

Hi:
If you can still read the windows 7 product key on the bottom of your notebook you can make your own W7 installation disk.
Here's how:
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Or use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link and instructions below. You need a 4 GB flash drive to use the USB method of compilation.
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Paul

Where can i buy a new cooling fan for my Compaq Presario CQ61-330SO Notebook PC?

like the headline says.
Where can i buy a new cooling fan for my Compaq Presario CQ61-330SO Notebook PC?
it died almost a month ago and i have been searching for a new one since
I searched all over HP's website and cant find any information about that, not even the name of the fan.
som help here would be wary appreciated

Hi,
You can order from here:
http://h20141.www2.hp.com/hpparts/?cc=US&lang=EN&jumpid=hpr_r1002_usen
and part # is in here (page #3-4):
http://h10032.www1.hp.com/ctg/Manual/c01868653.pdf
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Compaq Presario CQ61-424SA Laptop - eSATA/USB combo port does not allow eSATA connection

Hi,
I recently purchased an external HDD with eSATA connection for use with my Compaq Presario CQ61-424SA laptop.
The specification on the laptop states it has a eSATA/USB combo port however there doesn't appear to be one. On closer inspection there is 2 USB ports on the right hand side of the laptop (which work fine with USB devices) and one on the left which is slightly wider than the other 2 (which also works fine with USB devices). However when trying to connect an eSATA cable to the port it does not fit and on closer inspection it does not look like the conventional eSATA/USB combo ports.
Does anyone know if this laptop was spec'd incorrectly or does indeed have an eSATA/USB combo port.
The cable I'm using was supplied with the external HDD I brought with connections as shown in this link.. http://www.comesource.com/storeweb/images/cable%20esata%20to%20esata.jpg
Any help would be greatly appreciated!

Hi, I am having the same problem with the "e-sata/usb shared port" , which does not look like a normal e-sata port, and the e-sata connector won't fit in it.
Can anybody help us?

Problems with Compaq Presario CQ61

I have a Presario CQ61 and recently updated the iTunes software installed. Everything worked fine until I went to shut down the computer. While waiting for the windows menu to load it crashed, since then it hasn't worked (some 5 days).
When I turn it on it asks if I want to restart in normal windows mode of safe mode (recommended).
I have tried both options. They both seem to work, the green bar moves but then I am faced with an indeffinate blank screen.
I have tried removing the battery, making sure there is a full charge and that everything is connected properly. The power button is lit up white and the WIFI button is blue.
Any advice would be greatly appreciated

Hello,
I see that you're having an issue booting the notebook up. You could be having an issue with Hard Drive in the notebook, Sometimes when the Hard Drive is bad it prevents the notebook from booting windows.
Try and test the Hard Drive in the BIOS. Follow this document and it should guide you through testing the Hard Drive and the memory.
Please let me know the outcome. If you have any more questions let me know.
THX

Compaq Prepares CQ61-320SA not powering on.. tried hard reset.. :/

1. Product Name and Number
     • Compaq Presario CQ61-320SA
2. Operating System installed (if applicable)
     • Windows 7 Home Pre 64-bit
3. Error message (if any)
> Unable to turn on the laptop.. 'Power' light flashing all the time.. AC Adapter light turned on at the socket where its plugged in..
> Bizarrely, Laptop is not turning on without battery and only AC adapter plugged in.. no lights except the AC adapter light at the socket..
> RAM.. :/ Removed 'both', cleaned them, swapped slots.. used just one (both modules in both the slots individually)
> My battery replacement part number is: 484170-001.. just to give an idea what kind of battery i might be having..
1) My first question is, Does my laptop model work with only AC plugged in with out battery? IF so does that mean my laptop system board died on me?
2) Can I order a board on my own? does it have to be the same model number? or may be a different similar board that may be cheaper?
3) or is it just the power jacket or slot issue?
4. Any changes made to your system before the issue occurred
     • Always runs hot at about 80 to 85 Deg C.
Thanks,
Much appreciated of your time.
Sid

Bumping up.. Please suggest something.

CQ61 restore Bios from USB

I have a CQ61-429us that stopped working. When I power on I get all the lights, the HDD and CD drives spin, and sound like they are fine. I always have a black screen, so I tried hooking up to an external monitor, with no video signal even after function-F4. The lights will flash twice contiunally, from my reading I think that means no BIOS. I tried restoring the BIOS from the HDD to no avail. Formatted an USB to FAT32 with volume "HP_TOOLS" and downloaded the BIOS unpacked to the usb Pressed the Windows + B button upon startup but no update. Am I missing something?
Thanks

Usually it is the cap lock and number lock keys that give the blink codes.Is this the keys that are blinking? I ask because you said you get 'all' lights after powering on.
Have you tried a hard reset? Have you tried removing 1 stick of memory at a time to see if it will boot?
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

CQ61-319wm

Similar Messages

Maybe you are looking for