CR closes when using "create new connection"

Hi,
Crystal Reports 2008.
After opening a CR 10 report once, I can't create new blank reports. If I use "create new connection" to add a data source the program shuts down. No crash dump or anything.
Helpdesk could reproduce error but couldn't solve the problem.
To re-install my system after format costs a lot of time (and therefore money). So I want to try to solve my problem first by my self.
Question: does freeware software exist to trace the behavior of an EXE file?
I'd like to figure out where it goes wrong.
Manually removing CR and reinstalling didn't help either. Nothing helps. FP 1.7 installed. Still the same problem..

Please re-post if this is still an issue or purchase a case and have a dedicated support
engineer work with your directly.
Try updating the .NET Framework

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