CR cut the data when exporting to excel

Hi all,
I ve a formula field in crystal report to extract string data from database. Due to some issues, the length of this formula is fixed to display 20 characters. This is ok as the report is exported to excel and excel can display all data no matter this field exceeds 20 characters or not.
However, after I enable the Top border formula editor (Format Field->Format Editor->Border tab->click the button "X-2" button besides Top"), CR can only export 20 characters for this field and cut the rest data. Anyone can help to check?
Best regards,
Grace

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