CR Dev XI Installation Error - "Installation Suspended, Incomplete"
Post Author: Phoenix17
CA Forum: Deployment
I am attempting to do an unattended installation of CR Dev XI using the installation parameters defined in the user documentation. What I am running into is a consistant error message "Crystal Reports Setup Error" "Installation Suspended, Incomplete ".The install runs 99% of the way and when the error occurs the install aborts and the shortcuts are not created. When attempting to launch the application it displays an error "Couldn't find Keycode.dll".
If I run the same installation script a second time on the same machine - the installation kicks into repair mode and completes the install.
I was able to trap the MSI exit code and the MSIEXEC returns a "0" - which indicates that MSIEXEC installed the code in total with no MSI errors detectable.
The script string is the following:
Setup.exe" CLIENTLANGUAGE=EN REBOOT=ReallySuppress /qb! PIDKEY=XXXXX-XXXXXXX-XXXXXX-XXXX INSTALLDIR="C:\Program Files\Business Objects\Crystal Reports Developer 11" COMMONDIR="C:\Program Files\Common Files\Business Objects\3.0" ADDLOCAL=ALL
Note the the PID has been X'ed out I have tried a variety of MSI switches ( /qr , /qn, etc ... ) and the results are the same.
How can I get this app to install cleanly on the first pass? Is there an updated install? I am trying to install Crystal Rpt Dev 11 - Version 11.0.0.1282.
Any insight is greatly appreciated...
Thanks - Phoenix
Post Author: mteegarden
CA Forum: Deployment
I'm having a similar problem when trying to install CR Pro 11.5. Here's the string that we have been using.
start /high setup.exe ADDLOCAL=ALL EXCLUDEDOTNETFILES=1 EXCLUDEJAVAFILES=1 EXCLUDERDCFILES=1 CLIENTLANGUAGE=EN REBOOT=ReallySuppress PIDKEY=XXXXX-XXXXXXX-XXXXXX-XXXX INSTALLDIR="C:\Program Files\Business Objects\Crystal Reports 11.5" /le c:\temp\cr_11.log /qn
The last part of the string is for logging and we are consistantly seeing an error at the end of the installation returning an error of 1603 when we set an ALLUSERS=1 and a 1604 when we use ALLUSERS=2.
The results are the same as yours. If I interrupt the installation after the error, but before it is completely backed out, and reboot the machine, the installation picks up and completes successfully. The problem area seems to be in the adding of the shortcuts to either the All Users desktop or the specific users desktop.
We are at a point where we are going to open a support call in order to get this resolved, but it sounds like a bug in their installer.
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&D
print.printer_HP_Photosmart_D5300_series.print_headercenter
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print.printer_HP_Photosmart_D5300_series.print_in_color
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print.printer_HP_Photosmart_D5300_series.print_margin_right
0.5
print.printer_HP_Photosmart_D5300_series.print_margin_top
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print.printer_HP_Photosmart_D5300_series.print_paper_size_unit
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== Firefox version
==
3.6.3
== Operating system
==
Windows Vista
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)
== Plugins installed
==
*-npdivxplayerplugin
*Default Plug-in
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*6.0.12.732
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*Shockwave Flash 10.0 r45
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*iTunes Detector Plug-in
*DivX Web Player version 2.0.0.254
*GEPlugin
*4.0.50524.0
*Office Live Update v1.4
*NPWLPG
*Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
*RealPlayer(tm) HTML5VideoShim Plug-In
*Google Update
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsersMark Leary:
As TXGuy posted above:
See:
https://support.mozilla.com/en-US/kb/Unexpected+installation+error+-203+when+installing+add-ons
http://kb.mozillazine.org/Unable_to_install_themes_or_extensions_-_Firefox#Unexpected_installation_error_-203
Also see:
http://support.mozilla.com/en-US/kb/Profiles#How_to_find_your_profile
http://kb.mozillazine.org/Show_hidden_files_and_folders -
ITunes 12.1.1 installation errors and resolution (Win 7, 64 bit)
I am providing all of the installation errors I had experienced
and all of the methods I had tried until I finally came up with a solution.
Hopefully the details will help you see if your situation has similarities
which hopefully will make this post helpful in terms of a solution.
PART ONE: INSTALLATION ERRORS
I received the following installation errors
when attempting to update to 12.1.1
and later once I uninstalled and attempted to reinstall 12.1.1.
I used this link for the download:
http://www.apple.com/itunes/download/?cid=wwa-us-kwg-music-itu
> itunes 6464setup.exe
I then tried this link:
http://support.apple.com/kb/DL1614
> itunes 12.1.1 64 bit
Again 6464 in the name.
After uninstalling the iunes,
I discovered under add/remove programs:
apple application support 32 bit
and apple support update
I deleted these and restarted the PC.
I then tried reinstalling a NEW version
from the second link above.
Opened download iTunes 6464setup.exe >
Windows installer> iTunes > welcome to itunes
> next > installation options > install > user account control
> yes > next > (error message via pop-up window):
ERROR MESSAGE ONE
"An error occurred during installation of assembly Microsoft VC80 CRT Type ="win32",
version = "8.0.50727.6195".publicKeyToken="1fc8b3b9a1e18e3b"
processorArchitecture ="amd64".
Please refer to Help and Support
for more information.
HRESULT: 0X80070091"
> OK > iTunes > Status: Starting services >
(error message via pop-up window):
ERROR MESSAGE 2
"Service 'Apple Mobile Device Service' (Apple Mobile Device Service)
failed to start. Verify that you have sufficient permission to start system services"
SIDE NOTE
There was a USB cable connected to the PC to charge the iPhone,
but the iPhone was not connected. I detached the USB cable from the PC in case it's relevant.
(I did not reattach the USB cable until I finally got a copy of itunes to install. You will see later in this post below.).
I then clicked Retry.
ERROR MESSAGE 2 AGAIN
I received the identical 'Apple Mobile Device Service' error as above.
I then clicked Ignore.
iTunes > Status
> User Account Control pop-up window)
> Do you want to allow to install Apple iTunes>
Yes >
> Congratulations > Finish
> (iTunes pop-up error window):
> iTunes Helper
ERROR MESSAGE 3
a)
"Apple Application Support was not found.
Apple Application Support is required to run iTunes.
Please uninstall iTunes and install iTunes again.
Error 2 "
> (iTunes pop-up error window)
> iTunes
b)
"Apple Application Support was not found.
Apple Application Support is required to run iTunes.
Please uninstall iTunes and install iTunes again.
Error 2 (Windows Error 2)"
> OK > OK
ERROR MESSAGE 4
I received all of these errors above
when I had tried a fresh install before returning to the forum to search for answers.
When I had first tried a fresh install, I didn't get as far as the Congrats.
I only got as far as the first and second error listed above
("An error occurred during installation of assembly Microsoft VC80 CRT Type ="win32"...
AND Service 'Apple Mobile Device Service' (Apple Mobile Device Service").
Clicked on iTunes icon on desktop
ERROR MESSAGE 5
I receive the (iTunes pop-up error message window)
error 2 windows error 2 (identical to what's listed listed under 3b).
PART 2 - INSTALLATION RESOLUTION
The issue finally is resolved.
HERE IT IS!!!
1) Uninstall iTunes
2) check remaining Apple programs
(click control panel > programs > uninstall)
> check the listed Apple programs
Apple Application Support 32 bit,
Apple Mobile Device Support,
Apple Software Update,
Bonjour
3) Locate and save the correct file version of iTunes for your OS and System.
In my case, it's Win 7.
You must check for the System Type.
Computer > right click to properties > system type.
In my case its 64 bit.
The 32 bit installer is named iTunesSetup.exe,
while the 64 bit installer is named iTunes64Setup.exe.
I learned that some folks had experienced issues with
the 64 bit installer on the Apple site whether it's
because they had downloaded the 32 bit
when they needed the 64 and therefore
couldn't complete the install or in my case,
what appears to perhaps be a corrupted file that stated 6464 in the .exe file name.
This lead me to believe that finding the file with the correct file name and
correct file size to prove it authentic for that version would likely be part of
the solution if not the solution. File Hippo is one suggested means to locate the file.
I locate the iTunes download "iTunes64Setup.exe" that matched the size of the file
to a valid copy of that version of ITunes and I set it aside.
4) I then made sure that all old copies
and remnants of iTunes and Apple software
has been uninstalled by checking add/remove.
Then C: program files
and then C: program files (x86),
then running CC Cleaner,
then cleaning the registry using CC Cleaner
and then checking Tools under CC Cleaner.
***I discovered under Tools that there were remaining Apple files listed
after the uninstall of iTunes and other files had taken place under iTunes***
I visit tools under CC Cleaner and deleted the remaining Apple files
including Apple Application Support, Mobile Device Support, and Bonjour,
***but I leave the Apple Software Update folder as is, in tact***
under C: Program files (x86) and Tools of CC Cleaner and under Add/Remove.
5) I restart the computer, install the new copy of iTunes 12.1.1 (64 bit),
iTunes64Setup.exe, and it installed with zero errors.
Hope someone will find this useful. Good luck.Try the "for older video cards" version.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2
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