CR - giving total transaction count for few groups and 0 for few groups.

Question

For the column "No of First Call Resolution" I have to count no of interactions based on the Interaction Result, the formula is
COUNT(Interaction_ID) WHERE INTERACTION_RESULT = 'FCR'
For which, I wrote the below formula
If {14CICustomerInteractions_query.Interaction Result} = "FCR" then Count ({14CICustomerInteractions_query.Interaction_ID})
I have 33,232 interactions on the particular day I selected. When I try to group up and do the calculations it is giving total transaction count for few groups and 0 for few groups.
Need Solution

Answer 1

Hi,
What field is the report grouped on?
If you wish to find the no of interactions based on some condition and display it for every group, then here's what you need to do:
1) Create this formula and place this on the details section:
whileprintingrecords;
numbervar c;
If {14CICustomerInteractions_query.Interaction Result} = "FCR" then
c := c + 1;
2) Create another formula and place this one on the Group Footer:
whileprintingrecords;
numbervar c;
3) Create this formula to reset the variable and place this on the Group Header:
whileprintingrecords;
numbervar c := 0;
Let me know how this goes!
-Abhilash