CR11 reinstallation problem

I was having problems with my computer an my installation of Crystal Reports 11.  I uninstalled it and planned to reinstall it in the same manner it was originally installed.  When I run the install and enter the Product Key Code, I get the following message "Product key code xxxxxxx is not valid or has expired."  I guess it has expired since I know it's valid becuse I still have the original e-mail from Business Objects.  I also still have the e-mail with the 10 digit registration number, but I can get far enough to register.
Please help.  We have purchased this product and desperately need to have it reinstalled and running.

Larry, see if this post:
Crystal Reports XI Developer upgrade installation error
will help you out. Specifically, I'm wondering about option (B) that is discussed on that thread. E.G.; download CR XI r2 and install that.
Ludek

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