CR2 files not recognized by CS6 or Bridge

My CS6 and Bridge don't recognize the raw CR2 files from my Canon 5D mark III. Everything is updated, I downloaded the latest plug in, what should my next step be to fix this? Thank you.

What operating system are you running:  Win Vista/7/8 OSX 10.7/8/9.x?
You do need ACR 7.1 or higher for the 5D.3, so the issue is to get a newer ACR plug-in installed.
What happens if you do Help / Updates in Photoshop?

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