CR2008 connectivity issue with BOE Universes(sap and non sap universes)

Hi Experts !!
Recently we tried to build/connect to a Universe in Crystal Reports2008 via 'Make a new connection tab'.
The universes are of SAP BW or non SAP Lying in BOE Servers and we are trying to build reports on them by conncting/utilizing the universes as a database for Crystal Reporting.
Our issue is most of the time we are not able to connect to the Universes and the connectivity blows out by some 'communication Error' thing initially.
While at some other points in time, the connectivity takes us to the Universe and we are able to select few characteristics and key figures from the Universe but the moment we go futher and try to run by pressing 'OK' button it blows out and say' LOGON FAILED'.
Apparantly, it is an connectivity issue with BOE server and from the different blogs it looks like it is a known issue for long.
The proposed issue resolution were like either CR2008 should be SP2 with BOE SP3 or there should be some additional .dll files defined in the paths in case of MSSQL database. None of this applies to us as we are on CR2008 with SP3 and going back to SP2 is probably not a viable option for us, and we are using Oracle as underlying database in this specific case.( i would like to tell you here that we are able to connect to Oracle Database directly though).
We have raised a message with SAP and was just wondering if we do have some solution/workaround already available to this known issue in place please?
Thanks&Regards.
Edited by: AMIT GHILDYAL on Aug 1, 2011 2:41 PM
Edited by: AMIT GHILDYAL on Aug 1, 2011 2:44 PM
Edited by: AMIT GHILDYAL on Aug 1, 2011 3:14 PM

Hi Amit,
Moved to Universe Forum.
If you have a case logged then no point posting here also, this is a public site and not a case management tool.
Once you do get the solution from your case please post it here also to help others if they have the same problem.
Thank you
Don

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