CRA Historical Reports software

Is there a version of the CRA Historical Reports software that is compatible with Windows Vista Ulitmate? So far in order to use it I have had to download and install Virtual PC 2007 and create an XP environment there. Please let me know. Thanks!

Hi,
What is the version of your old UCCX? You just want to download old reports from HRC and save it for future refernce or
you want to migrate it to UCCX? Migration is not possible you need to upgrade the server again .
if you just want few days reports the you have to integrate your UCCX to call manager so that you can login in HRC.
Regards
Ravi

Similar Messages

UCCX 7.0.1SR5 to 8.0 upgrade while also adding LDAP integration for CUCM - what happens to agents and Historical Reporting data?

Current State:
•    I have a customer running CUCM 6.1 and UCCX 7.01SR5. Currently their CUCM is *NOT* LDAP integrated and using local accounts only. UCCX is AXL integrated to CUCM as usual and is pulling users from CUCM and using CUCM for login validation for CAD.
•    The local user accounts in CUCM currently match the naming format in active directory (John Smith in CUCM is jsmith and John Smith is jsmith in AD)
Goal:
•    Upgrade software versions and migrate to new hardware for UCCX
•    LDAP integrate the CUCM users
Desired Future State and Proposed Upgrade Method
Using the UCCX Pre Upgrade Tool (PUT), backup the current UCCX 7.01 server.
Then during a weekend maintenance window……
•    Upgrade the CUCM cluster from 6.1 to 8.0 in 2 step process
•    Integrate the CUCM cluster to corporate active directory (LDAP) - sync the same users that were present before, associate with physical phones, select the same ACD/UCCX line under the users settings as before
•    Then build UCCX 8.0 server on new hardware and stop at the initial setup stage
•    Restore the data from the UCCX PUT tool
•    Continue setup per documentation
At this point does UCCX see these agents as the same as they were before?
Is the historical reporting data the same with regards to agent John Smith (local CUCM user) from last week and agent John Smith (LDAP imported CUCM user) from this week ?
I have the feeling that UCCX will see the agents as different almost as if there is a unique identifier that's used in addition to the simple user name.
We can simplify this question along these lines
Starting at the beginning with CUCM 6.1 (local users) and UCCX 7.01. Let's say the customer decided to LDAP integrate the CUCM users and not upgrade any software.
If I follow the same steps with re-associating the users to devices and selecting the ACD/UCCX extension, what happens?
I would guess that UCCX would see all the users it knew about get deleted (making them inactive agents) and the see a whole group of new agents get created.
What would historical reporting show in this case? A set of old agents and a set of new agents treated differently?
Has anyone run into this before?
Is my goal possible while keeping the agent configuration and HR data as it was before?

I was doing some more research looking at the DB schema for UCCX 8.
Looking at the Resource table in UCCX, it looks like there is primary key that represents each user.
My question, is this key replicated from CUCM or created locally when the user is imported into UCCX?
How does UCCX determine if user account jsmith in CUCM, when it’s a local account, is different than user account jsmith in CUCM that is LDAP imported?
Would it be possible (with TAC's help most likely) to edit this field back to the previous values so that AQM and historical reporting would think the user accounts are the same?
Database table name: Resource
The Unified CCX system creates a new record in the Resource table when the Unified CCX system retrieves agent information from the Unified CM.
A Resource record contains information about the resource (agent). One such record exists for each active and inactive resource. When a resource is deleted, the old record is flagged as inactive; when a resource is updated, a new record is created and the old one is flagged as inactive.

Does UCCX 8.5.1 Historical Reporting Client run only with admin rights?

I installed UCCX 8.5.1 Historical Reporting Client on a Windows Vista machine. When I try to open it as a regular user, it gives me an error message "Unexpected error: Quitting". I can only open it when I log into the machine as administrator. Does anyone know this is the normal behaviour? If so, then every supervisor of my contact center will need to have admin rights in the computer?

hi,
The Historical Reports client uses Windows's secondary logon service. It uses this to run
the software with the CiscoHistRptUsr when the agent or supervisor is logged into the PC
with their own account. This is the service that gives you the Run As option when you
right click on executables. Check to see if they have this ability on the PC, and make
sure the "Secondary Logon" service shows as Started in the Windows services (Run -->
Services.msc)"
So, on one of the PCs with the issue, look for Secondary Login: Start >Settings >
Control Panel > Administrative Tools > Services. Scroll down to Secondary Logon and
verify that this service is started.
Also, if the service is running, please look for the application, right click on it and
select "Run as Administrator"
Hope that helps!
Thanks,
Karthik

CUCM 8.6 and CCX 8.5 Agent Multi Line Historical Reporting

Hi,
Got 2 Agents who have the same DN but in different partitions. Historical Reporting is showing Agent #2 calls against Agent#1. How do I prevent this?
Agent #1
Line 1: 1000 in Manchester (IPCC Extn)
Line 2: 1100 in Manchester (private line)
Agent #2
Line 1: 1200 in Edinburgh (private line)
Line 2: 1000 in Edinburgh (IPCC Extn)
When running HR reports, calls made by Agent #2 Line 2 are showing against Agent#1 in Agent Detail Reports.
How do I prevent this? (without renumbering).
Cheers
Rich

Hi Jon,
+5 to my friend Aman for his good notes here :)
This has NOT changed....here is the note from the upgrade guide;
Linux to Linux (L2) upgrade
There is very little server downtime during an L2 upgrade.
An L2 upgrade is accomplished by installing the new software release in the inactive
partition while the node continues to run and operate on the existing software
in the active partition.
The software releases are switched on reboot. The reboot can be either automatic,
after the new software release is installed, or initiated manually at a later time through
an administrator command. Some examples of an L2 upgrade are upgrades from
Release 6.1(3) to 7.1(5), from 7.1(2) to 8.0(3), or from 8.6(1) to 9.1(1).
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/license_migration/CUCM_BK_CBF8B56A_00_cucm-license-upgrade-guide.pdf
Cheers!
Rob

Historical Reports Login

Hi,
i have some strange problem when i try to login to Historical Reports 4.0.
On my laptop there aren't any issue but on my customer's PC i can login
succesfully only sometimes.
This is the log file.
1: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Logging Init with: LogLevel=3 ,Max# LogFiles=10 ,Max Size Per LogFiles=1024000 Bytes
2: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Log Files Path: 'C:\Program Files\Cisco CRS Historical Reports\logs\'
3: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler Root Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\scheduler\'
4: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler Exports Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\reports\'
5: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler SQL Files Directory Path: 'C:\Program Files\Cisco CRS Historical Reports\scheduler\sql\'
6: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler DB File Path: 'Scheduler\HistoricalReportScheduler.mdb'
7: 18/09/2006 11.22.57 %CHC-LOG_SUBFAC-7-UNK:Scheduler DB Provider: 'Microsoft.Jet.OLEDB.4.0'
8: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:CiscoAppReports4.0 (3.8)
9: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Current Time Zone: ora solare Europa occidentale
10: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Attempting to read commandline arguments
11: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Commandline arguments received before parsing:
12: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Ignoring all command line arguments
13: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-7-UNK:Arguments recieved are: Empty Array
14: 18/09/2006 11.22.59 %CHC-LOG_SUBFAC-4-UNK:'authRelUrl' key was not found in ini file (C:\Program Files\Cisco CRS Historical Reports\hrcConfig.ini). Using default authentication relative URL /histRepWebSrvrComp/histRepClientsServlet
15: 18/09/2006 11.23.09 %CHC-LOG_SUBFAC-7-UNK:Sending authentication request to server (172.25.1.34) for user (stat1)
16: 18/09/2006 11.23.09 %CHC-LOG_SUBFAC-4-UNK:Downloading info from URL(http://172.25.1.34/histRepWebSrvrComp/histRepClientsServlet)
17: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-7-UNK:Authentication response was received from (http://172.25.1.34/histRepWebSrvrComp/histRepClientsServlet)
18: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-7-UNK:Attempting to load XML response from authentication servlet
19: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-3-UNK:Failed to load authentication response due to empty XML buffer from authentication servlet)
20: 18/09/2006 11.23.10 %CHC-LOG_SUBFAC-3-UNK:Errore di login | Si ? verificato un errore durante il tentativo di comunicazione con il server Web. Verificare l'ID utente e la password e riprovare.
21: 18/09/2006 11.23.14 %CHC-LOG_SUBFAC-4-UNK:Application Exiting ...
Any ideas?
Thanks in advance,
Stefano

This is issue is to due to Bug in the software.The work around at this time is to uninstal and re-install the historical reporting tool, which will allow them to run reports for a time. This issue will be fixed in CRS 4.0

Cisco UCCX Historical Reports Printing Issue

After a new installation of CUCCX Historical Reports 8.5 when the manager tries to print a report it is defaulting to save as a .xps document. If we select a physical printer in the box it reverts back to the save as .xps document, rinse and repeat. I've inculded a screen shot, thanks in advance for any assistance.

Hi Saeed
I'd agree with your comments. Personally I would incorporate them into the HRC report; I guess if you speak to Cisco about this it would be an 'enhancement request' at best that would take a long time to be resolved.
I've previously 'corrected' some reports like this one to allow proper summarisation etc but it requires some Crystal Reports knowledge & software..
Aaron

Cisco Unified CCX Historical Reports with Windows 8

Hello,
Our entreprise has changed this week our OS Windows XP to Windows 8.1.
But, when I install Cisco Unified CCX Historical Reports, I have a problem of compatibility, and I can’t install this software.
I can see that Cisco Unified CCX Historical Reports is end of life with Windows 8.
I would like know if another software able to do reports for our calling centers (numbers of calling receive, missed calls, etc.)?
Cisco Unified CCX Historical Reports actual vesion: 8.0(2.0)
Cisco CCX version 8.0.2
Call Manager version 7.1
Thanks,
Kévin L.

Do you mean like a third party solution? If so, there's many to choose from; just be sure to interview them and ask for a demo before you buy. I'm sure the SMSI folks will reply to this thread.
Anthony Holloway
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Record is not displayed in Historical Reports-Activity with no Customer

Hi All,
We have an issue in Historical Reports for Activity.we are using Book of Business also.
Now the issue is under Activity History as subject area, when an activity doesn't have any Customer it should come as Unspecified in the report.
Like if it doesn't have account assosiated to it then it is shown as Unspecified in the report.
But for activity with no customer assosiated to it, it is not showing the entire record (Acitivity) in the report.
When the Customer field is removed from the displayed columns then we are able to see those activities in the report.
Note:
But when the Book of Business is not there previously, it was working fine
An response is appreciated.
Thanks & Regards,
Lemu
Edited by: Lemu on Dec 28, 2010 10:33 PM
Edited by: Lemu on Dec 28, 2010 10:34 PM

Hi,
Yes we have a workaround for this.
Since the Primary Customer is not exposed as an Activity filed.
Copy the value of the Primary Customer and display it in a filed of activity using workflows.
Then replace the customer filed with this filed.
Then u will get the activity without customer also cause the customer filed is a normal activity field.
Hope this helps.
Regards
Lemu

Historical Report - export report in excel format

Hi,
We are on UCCX 8.0 (SU2). We have an issue with Historical when we tried to export report in excel format, the report does not display in correct column. It's very confusing. We could manually correct (rearrange) the column label but it take lots of time as we have so many reports.
Is there anyway to fix this issue? Does anyone experience the same issue with Historical Report?
I attached the pictures for example.
Thanks,

This type of behavior is a bug. I took a look in the bug toolkit and there are several defects filed against the Agent Summary report in 8.0 but not one that matches this behavior. I would venture a guess that a DE was sloppy when fixing another bug and introduced this on us.
You should open a TAC case on this. It is also possible that this defect already exists but is not public in the toolkit yet.

Issue with CRS Historical report scheduler

Hello guys,
I have a customer with ipccx 5.02 .
THe customer could execute manual reports but the scheduler reports doesnt work.
I follow the IPCCX troubleshooting guide :
1.Stop and start scheduler service.
2. Connectivity is fine.
I dont receivce any error from CRS client , i need little help im new in IPCC world?
Any suggestions please?
Thanks,
Carlos

Hi Anubhati,
PC is logged during the time that scheduled is programming and also is not in sleep mode.
I have download the CiscoSch log from CRS Historical report and i found i issue with license :
INFORMATIONAL Jan 19 2011|17:00:45 Authenticate [email protected]@default user on Application Server 10.181.55.247
104 ERROR Jan 19 2011|17:00:45 Getting of total available license info failed
105 ERROR Jan 19 2011|17:00:45 Historical Reporting Licenses Available(=0); Report cannot be generated.
I have the following license :
UCCX enhanced
IVR ports 150
Enhanced seat 22
CCX Maximum agents 300.
I generated a report for see how many agents is logged in = 15 .
Regards,
Carlos

Not able to generate UCCX Historical Report of one agent

Dear All,
I am not able to generate the UCCX Historical report of the agent as the Historical reports of the agent is generating upto the Feburary 2013 but we are not able to view the Historical Report of March 2013 and onwards, the realtime reports are generating and the agent name is added to the Active Directory only once, help is required in this regard.
Best Regards,
Durraze Khan

Rajesh,
Put a breakpoint and try to debug the report step by step.
You will findout the reason very easily.
Whenever you have a select and are trying to append into an internal table, keep checking your internal table if it is been populated with the correct records.
This way, you will findout the cause and can correct is accordingly.
Thanks,
Suresh Ganti

Historical Report - Missing data

Hello,
We have a problem with Historical Report, for some reason we cannot generate report "Agent State Summary by Agent" on particular date (other report have no problem on that particular date). While generating the report, we get the error message "A runtime error occurred while executing the query. Please check log for more detail.".
HRC log:
1: 12/8/2010 3:33:59 PM %CHC-LOG_SUBFAC-3-UNK:The following SQL Command failed due to ()SQL Command=[call sp_agent_state_interval ('2010-11-08 17:00:00', '2010-11-09 16:59:59', 0, 0, 'NULL', 'NULL', 'NULL', 'NULL' )]
2: 12/8/2010 3:33:59 PM %CHC-LOG_SUBFAC-3-UNK:TraceDBError #1:(ADO Error# -2147467259|Description E21000: (-284) A subquery has returned not exactly one row.|Source Ifxoledbc|SQLState |NativeError -284)
3: 12/8/2010 3:33:59 PM %CHC-LOG_SUBFAC-3-UNK:Database Error | A runtime error occurred while executing the query. Please check log for more details
4: 12/8/2010 3:34:04 PM %CHC-LOG_SUBFAC-3-UNK:Failed to run Interpreted SQL Command(call sp_agent_state_interval ('2010-11-08 17:00:00', '2010-11-09 16:59:59', 0, 0, 'NULL', 'NULL', 'NULL', 'NULL' ))
We are on CUCM 8 and UCCX 8.0(2). Does anyone experience this issue? Any idea what cause the issue? Any solution?
Thank you,
sovannary

To fix this kind of issue we need to check if replication between two server is good or not .
1)Command :- utils uccx dbreplication status (run this command on both the server's
2) If replication is good then check the status of historical datastore from control center
3)if all the services are good then check which report is failing .I mean if agent report is failing then
run below command to check if that table if fine
admin:run uccx sql db_cra select count(*) from agentstatedetail
you can query different tables depending on reports .
you will get ISAM error in executing sql query then reboot the server . If it does not resolved the problem then open TAC case . we need to drop the table and create it again .
If Row's on both server's are not matching then we might need to repair the database.
Command :- utils uccx dbreplication repair db_cra
Note:- Please contact TAC before executing these commands.
I hope this will help you .
Regards
Ravi

Error message while trying to run report on Historical Reports

One of my users are getting an Exceptional Error while the userr is trying to run a report on Historical reports on her machine. I am able to run the same report on another machine so i am assuming it has something to do with her particualar machine. Error Message is below
Exceptional Error
An Exceptional Error occured. Application exiting. Check the log file for error 5022.
We are running version 5.0.
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}

Hello,
Check out this bug, as it matches your exact error message:
CSCef56507 - HRC/Call Custom Vars rpt does not allow Calling Number to be chosen
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs
The only thing I'm not quite sure is that it supposedly affects CRS 4.x not 5, however I think you can try the workaround on the machine with problems and see how that works.
HTH
Pablo

Historical reports - All available DB connections in use

Hello all,
We just started receiving DB connection errors when trying to login to the Historical reports.
the error says: "All available connections to database server are in use by other client machines. Please try again and check the log file for error 5054"
However I can't see where anyone is logged into the tool. Is there a way to see who is logged into Historical reports? Also is there a way to kill sessions to Historical reports.
We are on UCCX 7.0 (1) SR05_Build504
Thanks for any help that you can provide.

NM stands for Node Manager.
You can got o Widnows Services and restart Node Manager( after hours. I know you mentioned that no one is logged in at this
time but somehow sessions are stuck and restarting NM should fix that.
Please also increase this value below. This would hopefully resolve the problem in furture.
Increased the number of "Max DB Connections for Report Client Sessions"
field under tools >>historical reporting.

UCCX 9.0(2) Historical reports

We recently upgraded to UCCX 9.0(2) and now use the CUIC for historical reports. So far it seems like a step backwards in terms of ease of use and flexibility in running various reports.
Our Call Center is open from 7 AM to 7 PM M-F. I want to run a CSQ activity report that shows the number of inbound calls after 5 PM over the last 60 days. Seems fairly straight forward, but have not been able to figure out how to capture this information. I choose the absolute time frame of 4/23/14 to 6/23/14 (60 days) and then choose the starting time as 5 PM and ending time as 11:59 PM. This gives me results that I know are not correct as the volume is extremely high. I believe what the report is capturing is from 5 PM on 4/23 and running through 11:59 PM on 6/23.
Anyone know how to run report to capture the data I am looking for? Thanks in advance.

It was working when using together with HRC? By any change it was a customized reporting?
If not mistaken there was a recent post on how to customize it to only capture calls during office hours and non office hour
Thanks!
-JT-

CRA Historical Reports software

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