Craches when updating the Outlook Calendar to iPod

Question

iTunes craches when updating the Outlook Calendar to my iPod.
Where can I send the debug reports?

Answer 1

AppName: itunes.exe AppVer: 6.0.4.2 ModName: unknown
ModVer: 0.0.0.0 Offset: 35f769b8
hmmmm. this is looking like a program conflict of some kind on the PC.
let's try getting a DrWatson log for this one and sending it to someone who can interpret DrWatson logs.
Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
generate the crash, collect the crash log, and send it to this email address
in the email:
(1) state the precise version number of itunes that you're using.
(2) state your ipod updater version, ipod model, and version of the ipod software on the ipod:
Identifying different iPod models
iPod: How to find software version
(3) include the URL to this thread so that the person who gets the email has some context, but also give as much information about the context of the crashing as you can.
love, b