Crack and popples with a 0204

Hi,
First, I'd want to apologize for my english, but I think you'll be able to understand anyway.
I've the 0204 for a month till now or so, it's quite good to listen to the music, there is no crack or pops (just with Flash and things like that but I assume it's "normal"). But when I use it with some Midi instructions, it starts to fail. It crashes randomly after a while. It starts with cracks and pops with the sound in background then there is just nothing and I've to shut down the card (or It's also fixed for a while when I disable it for 2 seconds in the software, in this case Reaper or Ableton). I noticed that when it crashes, the processor use is freezing for some seconds (monitored in the software)
From times to times, it also crashes randomly just listening to the music (likely when I've 2 sources of sounds at the same time) but it's less annoying.
I've a Phenom II X4 955 and 4 Go Ocz with Avast and W7.
I tried with a fresh W7 install and it's the same...
Is it defect ?
Or my Amd processor ?
Do you have anything to make me try ?
Thanks alot =)

<font color="#000000">[url=http://forums.creative.com/t5/user/viewprofilepage/user-id/171209"><font color="#000000">Sakharov[/url]
Do you have the same issue if AVAST is disabled.
Try running DPC latency checker: [url=http://www.thesycon.de/deu/latency_check.shtml">http://www.thesycon.de/deu/latency_check.shtml[/url]
It will let you see if there are any background applications causing this to happen.
Casey

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Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

Hp 550 upgrade of memory and cpu with possible unconventional tweaks. not ideal, but no other choice

HI guys, I hope you can help or at least give a point in the right direction.I'm a freelance photographer using much of the Adobe CS6 creative suite. After a disaster of a week I came home to find that the mother board on my editing workstation somehow is fried. I have no idea what happened though i wouldn't put it past my roommates carelessness.
I'm desperate. I need to finish my current job before I am able to afford to buy a replacement. So I am forced to rely on stopgap measures, out of desperation to finish my project, which are less than ideal, but so far are faring better than I'd hoped.
Im a photographer, Capture One, Adobe Photoshop Lightroom, Adobe Photoshop and Premiere Pro are the go to workhorse applications i need to work. without them i have no income. in order to have this machine run these apps,
the machine i have left is an old hp 550 which was gathering dust in the closet. It was built for 32 bit Win XP and in no way is intended to run the power hog adobe products I use, especially Lightroom.
Unfortunately Lightroom PS, and Premiere are 64 bit programs and LR and Premiere are hyper threaded. so I did research, and with the help of the windows 7 upgrade adviser utility's list of instructions I was able to get windows 7 Pro 64 bit to install and run.
I know this isnt the ideal machine or situation but for a few weeks, i need to make it work.
I really just have 2 simple questions. I had first gone to HP tech support. but they were not helpful. since the Laptop's warranty is long gone, they wouldnt even be polite and basically told me to shove off. Then on another forum, I argued back and forth with a know it all who consistently insisted that there was no way no how this pc could run 64 bit win 7, to which i thought what am i seeing things? its been running fine for 3 months. so i decided to come to you. your forums have been helpful on many occassions.
basically I need this machine to be able to run these programs for the next month or so, until i can purchase a new machine.
essentially, what I would like to know is will the motherboard support an upgrade of the processor? and if it will, what would you suggest as a replacement, considering my needs? The Core 2 duo is the barest minimum of what i can limp along with as photo/video rendering times are excessively slow.
next I was talking to the crucial tech support staff about memory upgrades. and possibly tweaking the bios to force it to run 8 gigs of ram. they said they cold find no version of bios that would make that possible, but that by already forcing it to run 64 bit, that already allowed the pc to utilize the full 4 gigs of ram, which had been impossible in the 32 bit format. He then suggested that i buy 2 4 gig modules such as 4GB DDR2 PC2-5300 Unbuffered NON-ECC 1.8V 512Meg x 64 which can be seen at http://www.crucial.com/usa/en/memory/ct51264ac667 and try installing the full 8 gigs and see what would happened, saying he had a feeling i could get lucky. his logic being that the 64 bit system already opened up the ram limitations and who knows, you cant make an omelette without cracking some egg shells! he seemed very optimistic. So what do you think? does this seem likely to you because i would love it to work. or do you think the guy was a quack? and this whole endeaver is a waste of time and money?
also any other suggestions about how to weather this month long storm that dont involve suggestions of buying new machines would be appreciated!
so that you have exact details below are my system specs.
Hewlett-Packard HP 550 F.05
System Serial Number: CNU90716GN
Asset Tag: CNU90716GN
Chassis Serial Number: CNU90716GN
Enclosure Type: Notebook
Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 8/4/2014 6:21:11 PM
Boot Mode: BIOS (Secure Boot not supported)
Processor a Main Circuit Board b
1.80 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded Board: Hewlett-Packard 3618 KBC Version xx.xx
Bus Clock: 200 megahertz
BIOS: Hewlett-Packard 68MVU Ver. F.05 01/19/2009
Drives Memory Modules c,d
2320.47 Gigabytes Usable Hard Drive Capacity
959.16 Gigabytes Hard Drive Free Space
HL-DT-ST DVDRAM GSA-T50L ATA Device [Optical drive]
Hitachi HTS543216L9A300 [Hard drive] (160.04 GB) -- drive 0, s/n 090108FB0200VCCPYM3B, rev FB2OC40F, SMART Status: Healthy
ST1000LM 024 HN-M101MBB USB Device [Hard drive] (1000.20 GB) -- drive 3
ST310005 28AS USB Device [Hard drive] -- drive 1
WD 1600JS External USB Device [Hard drive] (160.04 GB) -- drive 2, s/n WD-WCANM2342148 4088 Megabytes Usable Installed Memory
Slot 'DIMM #1' has 2048 MB (serial number 0000202A)
Slot 'DIMM #2' has 2048 MB (serial number 00004042)
thanks friends! i look forward to reading your advice!
jodie
This question was solved.
View Solution.

Here is the Manual:
Service Manual
Unfortunately the maximum configuration is a T5670 processor 1.8 ghz and 4 gigs of DDR2-667 memory which you already have. The CPU includes the 64 bit instruction set so it is not surprising it can run 64 bit Windows 7. My best advice is to save your money for when you can get a real working machine. The only other upgrade likely to help at all is a solid state drive, which you could use in the laptop and then also use in the new computer you are going to buy.
If this is "the Answer" please click "Accept as Solution" to help others find it.

HT4528 Sound from the built-in speaker badly cracks and breaks

Hi, I need a help on trying to figure out what's wrong with my iPhone 4..
I've had my iPhone for about a year, without any major issue. But recently I noticed that the sound coming from the built-in speaker cracks and breaks to a point it barely makes any proper sound. The weird thing is that this happens only for alarm, text/phone ringtones, and during calls when I try to use the speaker.
At first I suspected it was the hardware issue, but when I play music it works just fine. I tried restoring the phone, but that didn't fix the problem.
I'm thinking about taking it to Apple store or Verizon, but my Apple warranty seems to have expired and I don't know what Verizon can do to help. I should still have the protection plan through Verizon, but it doesn't cover much.

f1ght4fun wrote:
Unfortunately, I'm from Cyprus, Europe and diffenrence in time + no Apple Reps here makes it quite hard. I was hoping these threads are also monitored or here might be somebody who knows how to help me.
Either way tnx 4 advice!
This is from the Apple Support Communities Use Agreement:
Apple involvement. Apple does not formally provide technical support on the Site. However, any information that is provided by Apple or Apple employees is offered on an “AS IS” basis without warranties of any kind.
Here is the link: https://discussions.apple.com/static/apple/tutorial/tou.html
Don't get discouraged so easily though, this question hasn't even been up for a full day yet. Give others time to see it

Cracking and popping over FireWire

Audio or videos files played back with QuickTime over my FireWire connection are accompanied by quite a bit of cracking and popping. The crackling is not heard during quiet portions of the file. The format of the file doesn’t seem to matter (.mov, .wav, etc.). I can play back the same files over FireWire with other playback software, like VLC, and the problem disappears.
Interestingly, this problem with QT also disappears when listening with headphones plugged into the jack on my mac. In other words, the problem only occurs when I use QT and pipe the output through FireWire.
My FireWire goes into a mixer, an Onyx-1220i and from there gets piped into my studio speakers using the "Control Room Out" jacks.
Listen closely to the link for a sample recorded directly from my studio speakers using my iPhone: https://dl.dropboxusercontent.com/u/15366433/Recording.m4a
I have a MacBook Pro Retina (2012 model).

this is a known bug to many users on the forums look at this thread
https://discussions.apple.com/thread/5470956?tstart=0
and this one about interfaces
https://discussions.apple.com/thread/5484036

Spontaneous Crack in screen with out physical damage.

I am very discouraged to even post in this forum in the first place but none the less. Here is my situation. I purchased my Sony Xperia from a Tmobile retailer. The phone has been amazing and up until this point ive had no problems. I always have my phone in my pocket. if not its in my purse or on the charger. Today after leaving work , i retrieved my phone from my pocket to realize there was a crack in the screen. My first reaction was disbelief. How can you crack a screen with out dropping it, throwing it or inducing physcial harm to it? . My second reaction was even more disbelief. The crack is internal. If you run your fingers across the screen you can feel no crack its literally inside the phone. It looks like a peice of hair stuck on my phone. Here is my concern. I went to my local tmobile retailer who suggested since i had insurance to pay $175 deductible and then $50 for a loaner phone while my phone is fixed. Now if i would of damaged myself i would of payed this money . But i didnt damage my phone and im a single mother with bills i cant honestly be expected to dish out this type of money for an obvious defect. Then they told me to contact Sony, which i have since done and I wasnt very encouraged by the phone call. The Representive kind of gave me round about answers like . " I cant say its a known issue, but i can say were having some trouble". Or when i asked if it could be covered under warranty. I cant say we have to make sure you havent caused any physical damage to cause the problem. So in other words I have to pay to ship the phone back to sony , i will be with out a phone for up to 14 days for a "possibility" of them maybe covering it under warranty. Further more, how can you say its not a known issue, I've done my fair share of research and this is obviously a common problem with this phone and its predecessing versions. So Please Sony, could you enlighten me . What are the chances that you will honor your warranty, or at least look into this issue with integrity , because from what i can see is there is alot of blame being put on the consumer. What happen to belief in the customer or customer satisfaction. I really do love this phone but i am very dissapointed at being put in this situation.

I'm in the same situation left without a solution. My front panel just cracked by itself in my pocket. And the crack was also inside, so it was obvious that it wasn't caused by physical impact. I sent it to repair center, but of course they gave standard answer: "The damage is caused by a physical impact". But when I asked them to prove that, they didn't answer anything. And when I showed them links about the same problem which many users are confronted, they just gave me the same standard answer. For a repair they asked me $ 271. I unquestionably refused to pay $ 271 for a already $ 1000 premium phone for which damage I'm not responsible for. So they sent the phone back to my mobile operator from where I bought the phone. The phone operator also refused to meet me although I've been their client for a long time and bought 2 phones from them. Then I sent an official letter to the operator also giving them examples of other users. In the end they gave me some weird answers and didn't mention anything about the examples of other users. But, hey, they were willing to pay me $ 7.5 for moral damages. $ 7.5 for a 1000 phone for which I would have to pay another $ 271 for repair. It is laughing over the customer. Them I sent an official letter to customer protection agency and they basically gave me the same answer as my phone operator. Then I asked the expert to say something about the damage, but all tehy could tell me was that they can't prove anything. All this has lasted already about 6 months. And I can't use the phone properly because the front panel acts as a touch panel. So much of the Sony's over $ 1000 premium phone and excellent customer support. Back in the old days Sony was known for their quality products but not any more.

Crack and popples with a 0204

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